Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$96K - $148K *

Unlock the potential of government partnerships by managing client projects across the US. Support project design, training, and implementation, ensuring optimal client experiences and delivering succ...

United StatesRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Drive the development and implementation of Archibus solutions to enhance facilities and space management efficiency, requiring collaboration, technical expertise, and a deep understanding of workplac...

San Ramon, CARemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$180K - $220K *

Drive AI Systems Governance across multiple insurance carriers, ensuring compliance and ethical AI adoption while overseeing risk management, cybersecurity, and data privacy initiatives to enhance ope...

Iowa, LARemote

4 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$135K - $145K *

Join a team that's transforming healthcare by leading VistA application transitions. Leverage your expertise to analyze, plan, and execute modernization efforts, ensuring seamless deployment and opera...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$131K - $170K *

Lead the charge in enhancing operational performance and client satisfaction across multiple federal contracts while driving innovation through technology modernization and coaching Program Managers t...

Colorado Springs, CORemote

3 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$156K - $190K *

Transform cybersecurity governance by shaping effective frameworks and controls. Partner with teams to enhance oversight, automate processes, and drive compliance, ensuring robust protection of member...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$108K - $162K *

Champion customer support by managing maintenance services and operations. Lead a team to ensure timely resolutions and enhance product performance while utilizing technical expertise and strategic pl...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$90K - $100K *

Transform software delivery by managing cross-functional teams, aligning sprints, and optimizing project timelines. Drive clarity in processes and foster collaboration to ensure successful product exe...

RemoteRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$120K - $145K *

Empower global business practices by leading diverse project teams in innovative industries. Collaborate with stakeholders to ensure project success through effective management and integration of cut...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$125K - $155K *

Innovate product strategy and execution, bridging cross-functional teams to deliver impactful solutions that align with customer needs and organizational goals throughout the product lifecycle...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$250K - $280K *

Shape the future of safety and sustainability by leading a global EHS strategy that ensures compliance and promotes zero-incident culture across high-risk construction and operational sites within a r...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$100K - $120K *

Join a team that's dedicated to managing enterprise AI platforms, ensuring governance, compliance, and support operations. Collaborate across departments to enhance user experience and drive adoption...

Florida, USRemote

3 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$170K - $190K *

Join us to support strategic customer accounts by providing technical and operational expertise. Collaborate with teams to enhance security operations, optimize workflows, and ensure customer trust in...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Drive customer success by leading a dynamic team in delivering high-quality SaaS implementations. Collaborate across functions to enhance performance, navigate challenges, and embrace innovative solut...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Champion project success by coordinating business and technology initiatives, ensuring adherence to quality and regulatory standards while managing cross-functional teams to deliver on time and within...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Unlock potential by supporting and optimizing D365 Finance & Operations modules. Collaborate with teams to troubleshoot issues, enhance processes, and ensure seamless system performance for retail ope...

CanadaRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$105K - $132K *

Join a team that's dedicated to optimizing employee benefits programs. You'll manage US benefits operations, enhance vendor performance, and shape global strategies, ensuring a seamless, employee-cent...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $145K *

Drive the advancement of enterprise Identity, Credential, and Access Management (ICAM) capabilities in contested environments, leading technical studies and architectural development to enhance operat...

Washington, DCRemote

Today

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$125K - $150K *

Join us to drive strategic growth by managing key accounts, building executive relationships, and leading complex deals. Shape multi-year strategies and collaborate with a virtual team to deliver impa...

Waltham, MARemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Elevate team performance by leading a Scrum team in developing and modernizing enterprise SaaS applications. Guide technical decisions, mentor engineers, and foster collaboration across departments to...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$125K - $140K *

Drive the development and management of clinical solutions to optimize healthcare payments. Collaborate with multidisciplinary teams while leading and supporting the DRG team to enhance efficiency and...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Join a team that drives impactful project outcomes by managing stakeholder engagement and aligning reporting needs with strategic goals. Collaborate with cross-functional teams while utilizing your ex...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Drive innovative ServiceNow solutions in a dynamic, collaborative environment, ensuring effective development, integration, and deployment for government clients while enhancing platform capabilities...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$108K - $145K *

Shape the future of project management as a Senior Cost Manager, driving cost efficiency and strategic decision-making. Collaborate with diverse teams to enhance client value and foster strong relatio...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$110K - $130K *

Transform client relationships by leading a dynamic team to achieve financial growth and enhance client experiences across a diverse portfolio. Drive strategic initiatives and foster collaboration to...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.