Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$100K - $120K *

Lead the charge in optimizing our Information Systems operations, ensuring seamless support for hardware and software. Manage a dedicated team while enhancing productivity through AI tools and maintai...

West Chicago, ILRemote

Today

  •   5 - 7 years exp.  •   Energy & Utilities

$152K - $273K *

Elevate infrastructure innovation by architecting automated, resilient multi-cloud environments, driving AI-first operations, and implementing Zero Trust security protocols across enterprise systems f...

United StatesRemote

Reposted today

  •   11 - 15 years exp.  •   Information Technology

$110K - $130K *

Drive your career with a leadership role overseeing satellite operations, ensuring mission success through effective scheduling, training, and ground system management. Lead a dedicated team in a dyna...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Aerospace & Defense

$125K - $185K *

Champion system administration by leveraging enterprise IT expertise, scripting skills, and a client-focused approach to enhance performance and satisfaction in diverse environments across scientific...

Waltham, MARemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$135K - $160K *

Drive strategic product planning and market intelligence to enhance physician engagement. Own product development and go-to-market strategies, ensuring alignment across teams to deliver innovative sol...

Newark, NJRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Oversee acquisition program management activities, coordinating teams and processes to enhance operational efficiency and support senior government stakeholders in a dynamic environment...

Bethesda, MDRemote

Today

  •   Less than 5 years exp.  •   Business Services

$70K - $150K *

Transform AI operations by leading optimization and governance initiatives, ensuring effective solutions that deliver business value while collaborating with cross-functional teams to enhance operatio...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$115K - $130K *

Drive seamless post-merger integrations by coordinating cross-functional teams, unifying processes, and fostering alignment. Lead initiatives that enhance operational efficiency and support future acq...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Join a team that's dedicated to enhancing cybersecurity by managing vulnerability tracking and remediation efforts. This role involves coordinating with various teams to ensure compliance and operatio...

Chicago, ILRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$87K - $135K *

Develop and maintain custom solutions on the Microsoft 365 platform, ensuring compliance with standards while supporting over 13,000 users in an Agile environment. Propel user experience through innov...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Tackle end-to-end delivery of customer implementations for an AI-driven pharmacy platform. Collaborate cross-functionally, manage project timelines, and build trust with health system clients to ensur...

United StatesRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Optimize and support database platforms, focusing on MySQL and SQL Server migrations to AWS. Lead performance tuning, replication, and maintenance while collaborating with developers to enhance databa...

United StatesRemote

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $166K *

Partner with us to lead strategic procurement and vendor management initiatives for enterprise clients, optimizing hardware lifecycle activities while ensuring efficiency, compliance, and cost-effecti...

Burnaby, BCRemote

Reposted 2 days ago

  •   8 - 10 years exp.  •   Technical Services

$175K - $190K *

Innovate the deployment process by leading two squads to ensure seamless integration and self-service capabilities for customers, driving measurable outcomes and enhancing product effectiveness in a d...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $129K *

Engage in leading diverse technical initiatives, ensuring projects meet client needs through effective planning, execution, and communication across teams to drive successful outcomes and customer sat...

United StatesRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$210K - $322K *

Join a dynamic team to lead and empower Solutions Engineers, driving technical sales excellence while fostering collaborative innovation and ensuring customer success through strategic insights and re...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Unlock potential by leading complex enterprise restaurant implementations. Drive successful migrations to a digital ordering platform while serving as a trusted advisor. Shape the future of onboarding...

RemoteRemote

Today

  •   Less than 5 years exp.  •   Hospitality & Recreation

$195K - $225K *

Join a team that drives B2B marketing excellence, shaping global strategies, optimizing brand equity, and enhancing revenue growth across tech solutions. Seek a visionary leader to elevate our marketi...

United StatesRemote

Reposted 4 weeks ago

  •   11 - 15 years exp.  •   Media

$100K - $120K *

Lead the development and execution of capture strategies, enhancing business growth through market analysis, proposal management, and cross-functional collaboration. Drive organizational success by ex...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$100K - $120K *

Drive impactful technical programs by overseeing project lifecycles, managing resources, and ensuring on-time delivery while collaborating across global teams to meet customer needs and mitigate risks...

United StatesRemote

1 month ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$122K - $184K *

Lead the implementation of Workday solutions in Higher Education, managing project lifecycles, fostering client relationships, and delivering results while ensuring adherence to budget and timelines...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$170K - $220K *

Shape the future of our enterprise AI platform by leading a cross-functional team of engineers. You will drive talent development, enhance engineering practices, and foster a culture of high performan...

RemoteRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $166K *

Champion project execution and risk management in complex energy infrastructure, driving operational efficiency and digital innovation while collaborating with cross-functional teams to enhance projec...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Transform enterprise resilience by leading strategic initiatives in crisis management, business continuity, and disaster recovery. Collaborate across functions to enhance operational readiness and ens...

Minneapolis, MNRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$110K - $170K *

Drive excellence in cyber incident response by leading a dynamic team, ensuring effective operations, and fostering collaboration across departments to safeguard against cyber threats in a fast-paced...

Orlando, FLRemote

Today

  •   5 - 7 years exp.  •   Media

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.