Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$87K - $135K *

Unlock potential by leading the Knowledge Management program for a major IT support initiative, fostering a culture of knowledge sharing and improving self-service capabilities to enhance user experie...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $145K *

Lead the charge in transforming core insurance technology platforms, overseeing a large team while ensuring operational excellence and driving modernization from legacy systems to Guidewire solutions...

Blue Bell, PARemote

1 week ago

  •   11 - 15 years exp.  •   Finance & Insurance

$110K - $130K *

Optimize operations in high-volume e-commerce fulfillment centers by leading teams, validating system capabilities, and establishing efficient workflows to drive scalable and successful launch initiat...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$107K - $204K *

Join our dynamic Digital MES team as a Business Analyst, driving innovative software solutions for manufacturing execution systems. Collaborate with cross-functional teams to enhance operational effic...

Connecticut, USRemote

5 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$100K - $120K *

Join a team that's redefining technology strategy for clients. As a strategic advisor, you'll align IT solutions with business goals, lead technology reviews, and optimize investments to drive measura...

California, USRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$145K - $160K *

Unlock potential by managing strategic relationships with ERP advisory firms, driving product engagement, and supporting RFP processes to enhance market positioning and sales effectiveness across mid...

Bellevue, WARemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$78K - $110K *

Elevate your career by managing diverse projects, collaborating with teams, and ensuring successful execution through effective communication and project management practices. Drive results and foster...

London, ONRemote

3 days ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$160K - $200K *

Lead the charge in designing and implementing scalable data solutions, orchestrating pipelines, and supporting advanced analytics in cloud environments. Collaborate with teams to deliver robust data a...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$95K - $115K *

Join a dynamic team to lead on-site project activities, ensuring cost-effective execution and compliance with quality, safety, and schedule standards throughout all project phases. Build strong relati...

Utah, USRemote

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Make your mark at the forefront of forensic accounting by leveraging your analytical expertise to develop innovative models and decision-making tools, while collaborating closely with clients and stak...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$120K - $140K *

Transform enterprise application environments by leading upgrades and enhancements. Collaborate on complex integration projects, ensuring compatibility and performance across multiple platforms while...

Mclean, VARemote

4 weeks ago

  •   8 - 10 years exp.  •   Staffing

$120K - $145K *

Transform software solutions by leading development efforts and enhancing Enterprise Content Management applications. Collaborate on diverse projects, ensuring system compatibility and delivering inno...

Washington, DCRemote

4 weeks ago

  •   8 - 10 years exp.  •   Staffing

$114K - $155K *

Create and maintain secure, high-performance solutions as a Senior DevSecOps Engineer, collaborating with cross-functional teams to enhance public access and compliance in digital court records system...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$114K - $155K *

Lead innovation by developing and maintaining secure software solutions for public access to court electronic records. Collaborate with diverse teams, ensuring compliance with security standards and d...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Execute comprehensive program management for a critical Air Force contract, leading a diverse team to ensure compliance, quality, and performance across multiple global operations while maintaining 24...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Technical Services

$110K - $130K *

Join a team that's driving project excellence by leading a diverse group of Project Managers. You'll optimize resources, enhance delivery outcomes, and foster high performance across critical VA initi...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$72K - $111K *

Lead and innovate Tier I service desk operations by supervising agents, optimizing performance, and ensuring exceptional support for external users. Drive shifts performance, manage escalations, and e...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$180K - $250K *

Lead the charge in our cybersecurity operations, overseeing teams and strategies to enhance effective security monitoring and incident response while ensuring top-notch service delivery across diverse...

Virginia, USRemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Information Technology

$160K - $200K *

Join a team that's redefining the Software Development Lifecycle and Developer Experience. Lead global strategies, build innovative offerings, and drive transformation for clients, leveraging expertis...

CanadaRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$130K - $150K *

Lead the charge in driving program delivery and portfolio management for a dynamic Security team, ensuring effective execution of enterprise initiatives while fostering cross-functional collaboration...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$95K - $115K *

Transform control systems for leading manufacturers by programming and troubleshooting PLC/HMI systems. Collaborate with clients to deliver innovative automation solutions that enhance manufacturing p...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Technical Services

$73K - $117K *

Lead program management initiatives, ensuring effective execution of projects and resource coordination. Drive program evaluations, documentation, and vendor management to achieve strategic goals and...

North Carolina, USRemote

4 days ago

  •   Less than 5 years exp.  •   Healthcare

$160K - $200K *

Drive innovation by designing and developing scalable backend services, collaborating closely with engineering teams to enhance platform performance and reliability while mentoring junior developers a...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Transportation

$80K - $95K *

Champion client success by managing project lifecycles, ensuring timely delivery, and fostering strong stakeholder relationships. Leverage your project management expertise to enhance client satisfact...

Irvine, CARemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$200K - $230K *

Lead a team that operationalizes advanced AI security solutions for enterprises, ensuring integration and compliance across environments. Collaborate with stakeholders to translate requirements into e...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.