Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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1
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$126K - $202K *

Lead impactful initiatives by analyzing data and building tools that drive revenue growth. Collaborate with product teams to identify gaps, streamline processes, and enhance enterprise readiness, ensu...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$68K - $143K *

Analyze and reengineer business processes to enhance operational efficiency, collaborating with stakeholders to ensure alignment with strategic goals and regulatory requirements while supporting syste...

RemoteRemote

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Join a team that's dedicated to delivering high-quality software solutions using C# and .NET technologies. Collaborate in an Agile environment to drive innovation and optimize performance while suppor...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Lead the charge in complex software implementations for healthcare organizations, overseeing the full lifecycle from initiation to post-launch support while coordinating cross-functional teams and man...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Staffing

$159K - $239K *

Engage in the full software development lifecycle for Windows-on-Snapdragon products. Collaborate with Agile teams to design, develop, and debug features while coordinating with stakeholders to resolv...

Washington, DCRemote

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$87K - $135K *

Take ownership of enhancing user experiences in IT services for a key Department of War agency by designing and optimizing intuitive service portals, engaging with users, and leveraging data to drive...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$83K - $114K *

Empower your career by leading diverse construction projects across the U.S. and overseas. Manage teams, ensure quality, and maintain safety standards while delivering mission-critical facilities on t...

Alexandria, VARemote

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$78K - $106K *

Transform client payment policies by ensuring accuracy and compliance. Engage with internal and external teams to manage medical policy updates, conduct analyses, and enhance client relationships whil...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$214K - $357K *

Transform the Finance landscape by leading technology modernization and AI initiatives. Drive strategic priorities into scalable solutions, enhancing productivity and decision-making across Finance, I...

New York, NYRemote

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$90K - $100K *

Join a team that's dedicated to enhancing data pipeline stability and server administration for enterprise analytics systems. Support the transition of legacy data models into Tableau while ensuring c...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$85K - $95K *

Transform processes and drive accountability by leading cross-functional projects. Manage initiatives from scoping to completion while maintaining clear communication across teams and ensuring stakeho...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$72K - $111K *

Unlock your potential as you remotely resolve complex Tier II incidents while empowering a Department of War agency's 13,000 users. Take ownership of issues, drive remote diagnostics, and enhance oper...

Quantico, VARemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$135K - $160K *

Champion the delivery of innovative data solutions, leading cross-functional teams to modernize platforms and drive AI integration. Ensure project success through effective management of scope, qualit...

United StatesRemote

4 days ago

  •   8 - 10 years exp.  •   Information Technology

$135K - $160K *

Inspire delivery excellence by leading a diverse portfolio of 20+ Scrum teams across regions. Align engineering outcomes with client priorities, enhance AI adoption, and drive measurable value through...

CanadaRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Join a dynamic team as you lead payroll operations, ensuring compliance and accuracy while driving process improvements. Collaborate with HR and Finance to enhance governance and operational efficienc...

Georgia, USRemote

Yesterday

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$90K - $100K *

Champion transformative solutions as an IT Business Analyst, driving strategic vision across departments. Collaborate closely with stakeholders to enhance business information systems and optimize pro...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Healthcare

$65K - $116K *

Engage in overseeing operations across multiple locations, ensuring exceptional customer service and operational excellence. Drive revenue growth through strategic marketing and effective leadership w...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Transportation

$70K - $117K *

Manage the performance and growth of a global network of Authorized Service Providers, ensuring compliance and service quality while driving revenue growth through data-driven decision-making and part...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$56K - $114K *

Help us advance our secure computing environment by maintaining and optimizing infrastructure, ensuring reliability and performance, and supporting the deployment of new technologies while providing e...

Lansing, MIRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$120K - $145K *

Innovate digital experiences by leading project execution across technology portfolios. Collaborate with business and tech leaders to drive priorities, enhance capabilities, and deliver exceptional me...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$150K - $170K *

Drive your career forward as a Program Manager, leading teams to achieve growth and client success through effective project management and communication. Shape strategic visions and foster strong sta...

Owings Mills, MDRemote

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$95K - $110K *

Transform project delivery by leading Virtual Design and Construction efforts. Collaborate with teams to implement innovative digital practices, ensuring seamless integration from design to constructi...

Chicago, ILRemote

4 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$135K - $160K *

Drive customer success and system reliability by leading a high-impact, agile engineering team focused on short-term initiatives that enhance product adoption and solve complex integration challenges...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Champion the future of electronic security by managing diverse projects nationwide. Lead technical teams, ensure compliance, and build strong customer relationships while driving project success and g...

Alaska, USRemote

2 days ago

  •   5 - 7 years exp.  •   Staffing

$91K - $121K *

Shape the future of project management by leading enterprise initiatives, establishing standards, and ensuring effective execution of organizational priorities in a remote setting...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.