Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$80K - $95K *

Join a team that's redefining Virtual Design standards and workflows. Collaborate across disciplines to enhance project delivery, provide training, and implement innovative technologies that drive eff...

Cedar Rapids, IARemote

2 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$122K - $153K *

Transform patient care by leading innovative programs in Virtual Behavioural Medicine and Inpatient Behavioural Neurology. Drive operational excellence and quality improvement while supporting a dedic...

Toronto, ONRemote

Today

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$130K - $150K *

Transform project execution by leading multimillion-dollar automated storage solutions. Collaborate with cross-functional teams to ensure timely delivery, budget adherence, and customer satisfaction a...

Romeoville, ILRemote

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$140K - $170K *

Lead the charge in shaping portfolio-level product strategy for P&C insurance technology. Collaborate across multiple product lines to drive data-driven investment decisions and enhance overall portfo...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Lead the charge in driving technology sales by developing strategic territory plans, engaging executive decision-makers, and leveraging industry relationships to deliver innovative solutions and accel...

Tempe, AZRemote

Today

  •   8 - 10 years exp.  •   Information Technology

$92K - $108K *

Unlock potential by designing and optimizing data pipelines for seamless integration and analysis. Collaborate with teams to transform raw data into actionable insights, leveraging advanced ETL tools...

CanadaRemote

1 week ago

  •   5 - 7 years exp.  •   Transportation

$122K - $183K *

Manage and optimize global equity compensation programs, ensuring accurate transactions, compliance, and enhanced employee experience while collaborating with cross-functional teams to streamline oper...

RemoteRemote

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$95K - $134K *

Lead the charge in enhancing sales productivity through strategic enablement initiatives. Collaborate across teams to develop impactful training programs, analyze metrics, and provide insights that al...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$85K - $115K *

Lead the charge in driving product adoption and optimizing customer success through hands-on technical guidance, ensuring clients maximize value from their SaaS solutions while managing complex accoun...

CanadaRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Join a team that's dedicated to delivering successful projects on time and on budget. As a key player, you'll drive project planning, coordinate with stakeholders, and ensure effective communication t...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$206K - $267K *

Transform your career by leading innovative architectural strategies and governance. As a trusted advisor, you will drive technology alignment and maximize investments while mentoring cross-functional...

United StatesRemote

Reposted 4 days ago

  •   11 - 15 years exp.  •   Transportation

$83K - $193K *

Elevate the efficiency of clinical operations by leading Epic Clinical Service Desk initiatives, optimizing workflows, and implementing best practices to enhance patient care and support in a dynamic...

Lincoln, NERemote

Reposted 2 days ago

  •   Less than 5 years exp.  •   Technical Services

$96K - $148K *

Lead the charge in developing and optimizing custom applications on our enterprise ITSM platform. Collaborate with cross-functional teams to enhance workflows, deliver value in an Agile environment, a...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $120K *

Join us to lead field operations on government and infrastructure projects nationwide. Oversee construction activities, manage subcontractors, ensure safety compliance, and drive quality control for s...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Real Estate & Construction

$110K - $130K *

Shape the future of client solutions by leveraging your technical expertise and business acumen. Collaborate with sales teams to design tailored solutions, deliver compelling presentations, and drive...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$108K - $145K *

Join us to lead a high-performing team in designing and managing scalable, secure database architectures for medical imaging solutions, ensuring operational excellence and compliance while aligning st...

CanadaRemote

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$123K - $165K *

Drive the database architecture strategy for healthcare imaging solutions, leading a high-performing team of engineers. Ensure systems are scalable, secure, and reliable while collaborating with cross...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $140K *

Transform data into actionable insights by collaborating with leadership to analyze, visualize, and communicate findings. Leverage expertise in business intelligence tools to enhance decision-making f...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$120K - $130K *

Lead the charge in managing a dynamic OS Administrator team, ensuring seamless RHEL and Windows OS patching in a 24/7 environment while leveraging automation tools and collaborating with cross-functio...

Reston, VARemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$108K - $149K *

Elevate your career by leading integrated campaigns that drive demand generation. Collaborate across teams to create cohesive strategies, optimize performance, and deliver impactful results in a fast...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Drive service excellence by leading a team of Supervisors and Technicians, enhancing technical support, and implementing continuous improvement initiatives to optimize performance and customer satisfa...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Transportation

$90K - $110K *

Join a team that's transforming higher education through technical modernization, leveraging your expertise in Colleague solutions to guide clients in successful migrations to cloud-based systems, enh...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$138K - $173K *

Join a team that's transforming manufacturing through digital solutions. Lead cross-functional initiatives, drive process improvements, and ensure seamless integration of technology to enhance operati...

RemoteRemote

Yesterday

  •   8 - 10 years exp.  •   Real Estate & Construction

$110K - $130K *

Partner with us to lead technical service delivery for complex accounts, guiding solution design and lifecycle management. Build strong relationships with stakeholders, ensuring strategic alignment an...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$131K - $243K *

Lead the charge in managing industrial development initiatives, ensuring compliance with international regulations while fostering relationships with global partners. Oversee program implementation, b...

Florida, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.