Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$80K - $95K *

Optimize your career by providing critical analytical support for hardware and software installations across various platforms, ensuring compliance with regulations and enhancing operational efficienc...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$125K - $150K *

Tackle complex technical programs by leading cross-functional teams, driving execution from strategy to launch, and ensuring alignment across global engineering and product leaders for impactful outco...

San Diego, CARemote

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Drive the performance and scalability of next-gen networks by designing, deploying, and maintaining complex infrastructure. Collaborate with diverse teams to deliver optimal solutions, while mentoring...

RemoteRemote

Reposted 5 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Accelerate impactful AI integration and operational efficiency by translating CEO priorities into actionable workflows. Collaborate with cross-functional teams to enhance decision-making and streamlin...

Miami, FLRemote

2 days ago

  •   5 - 7 years exp.  •   Media

$113K - $124K *

Unlock your potential by leading complex IT projects that drive strategic outcomes. Collaborate with diverse teams and stakeholders to deliver high-quality technology solutions that enhance organizati...

Boston, MARemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$100K - $120K *

Elevate customer success by implementing privacy-first healthcare marketing solutions. As an Implementation Engineer, you'll guide clients through technical setups, ensuring optimal performance and co...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$131K - $190K *

Lead strategic initiatives that enhance customer engagement and drive actionable insights. Collaborate cross-functionally to improve processes, connect feedback to decisions, and advance customer expe...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Optimize Linux/Unix systems through administration, troubleshooting, and proactive monitoring. Drive operational excellence by managing software, resolving incidents, and ensuring compliance while tra...

Pennsylvania, USRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$95K - $135K *

Drive technical excellence and team growth by leading software development initiatives, managing resources, and ensuring project alignment with business goals while maintaining security and operationa...

Emeryville, CARemote

Today

  •   8 - 10 years exp.  •   Energy & Utilities

$100K - $120K *

Optimize the supply chain operations from planning to delivery while leading a dedicated team. Collaborate with diverse functions, manage logistics, and enhance customer satisfaction through innovativ...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$92K - $138K *

Lead client provisioning operations in Revenue Cycle Management, ensuring secure and efficient access throughout the user lifecycle. Collaborate with cross-functional teams to enhance service delivery...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$80K - $160K *

Lead the charge in designing and supporting critical technical infrastructure, collaborating across teams to implement innovative solutions, optimize performance, and mentor junior engineers while dri...

Georgia, USRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$90K - $110K *

Join a team that's focused on delivering mission-critical solutions. Contribute as a systems integrator, managing projects and advising leadership while ensuring technical excellence and effective com...

Virginia, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$180K - $220K *

Empower a dynamic team of software engineers to innovate and deliver impactful tech solutions, collaborating with cross-functional partners to enhance pediatric healthcare for children with special ne...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Hospitals & Medical Centers

$110K - $130K *

Drive targeted ABM strategies across diverse verticals, enhancing engagement and revenue growth through personalized, data-driven marketing programs. Collaborate with sales and industry leaders to opt...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$90K - $126K *

Lead high-value proposal pursuits, coordinating cross-functional teams to deliver compliant, persuasive responses. Utilize AI tools and project management skills to enhance win rates while mentoring j...

Illinois, USRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$320K - $405K *

Drive the commissioning and delivery of new data center capacity, ensuring seamless integration of mechanical, electrical, and plumbing systems. Lead third-party partnerships and optimize processes fo...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Information Technology

$100K - $120K *

Join a dynamic team to oversee portfolio health, ensuring quality and operational alignment across studies. Drive performance visibility, manage risks, and facilitate client governance while fostering...

Johnson City, TNRemote

2 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$182K *

Lead transformative technology projects for airlines, managing delivery from planning to launch. Collaborate with stakeholders and technical teams to ensure successful implementation and alignment wit...

CanadaRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$145K - $185K *

Transform the Cyber operations landscape by leading business development, shaping solutions, and executing contracts. Build trusted relationships, manage a diverse portfolio, and drive customer satisf...

United StatesRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Drive new business in the Cyber domain by building relationships, shaping solutions, and leading contract execution. Own a diverse portfolio while adapting to evolving responsibilities and ensuring cu...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$147K - $211K *

Grow your career with a hands-on leadership role overseeing production support for critical investment applications in hybrid cloud environments. Drive operational excellence through automation, colla...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$66K - $101K *

Empower your career by providing remote technical support, resolving incidents, and ensuring service delivery excellence. Collaborate with clients and teams to maintain high service levels and drive c...

Oregon, USRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$130K - $160K *

Transform the future of employee benefits by leading product management and IT operations. Drive strategic initiatives, oversee product development, and ensure compliance while collaborating with dive...

Clermont, FLRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$160K - $200K *

Lead strategic direction and operational excellence for a software business, driving growth, profitability, and high-performing teams while ensuring customer satisfaction and innovation across all fun...

CanadaRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.