Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$100K - $120K *

Join a dynamic team driving strategic project initiatives with cross-functional collaboration, managing complex programs to achieve company goals while optimizing efficiency and enhancing organization...

Ontario, CARemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$110K - $130K *

Partner with us to lead multiple real estate projects in financial services, managing planning, execution, and closeout with a focus on MEP systems and automation. Your strategic insight will drive su...

Detroit, MIRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Real Estate & Construction

$88K - $105K *

Contribute to the effective management of the ServiceNow platform, ensuring optimal performance and user satisfaction through system upgrades, troubleshooting, reporting, and collaboration with stakeh...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $200K *

Unlock potential by driving enterprise agent solutions with Microsoft technologies. Collaborate on agent governance, lifecycle management, and secure operations, while translating designs into product...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Technical Services

$181K - $245K *

Elevate your career by leading lifecycle marketing strategies that enhance customer engagement, retention, and monetization. Drive impactful programs while managing a high-performing team and collabor...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Consumer Technology

$123K - $164K *

Lead software quality assurance initiatives, driving testing strategies and team development to ensure high-quality software solutions. Collaborate across teams to enhance quality practices and suppor...

RemoteRemote

Today

  •   8 - 10 years exp.  •   Healthcare

$106K - $177K *

Engage with customers to quantify and communicate the value of software solutions. Collaborate with sales teams to develop business cases and conduct ROI analyses, driving customer retention and expan...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Transform project execution by developing and optimizing schedules for data center construction. Collaborate with cross-functional teams to ensure timely delivery, effective sequencing, and risk mitig...

RemoteRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Take ownership of project schedules for data center construction, optimizing timelines and resource allocation. Collaborate with cross-functional teams to ensure efficient sequencing and risk mitigati...

RemoteRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$125K - $150K *

Drive customer success by leading enterprise engagements and deploying AI solutions. Collaborate with cross-functional teams to ensure operational impact and long-term partnerships, enhancing efficien...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$86K - $103K *

Lead the management and oversight of College budgets, applying advanced financial principles to ensure effective budget execution and compliance with regulations. Collaborate with departments to foste...

New Mexico, USRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$85K - $105K *

Transform virtual resettlement services by leading a national portfolio that enhances access for refugees. Oversee strategy, implementation, and compliance while fostering partnerships and innovative...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$180K - $220K *

Unlock potential by leading software systems management and optimization across a global portfolio. Collaborate with business and technology leaders to enhance operational efficiency, drive innovation...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$126K - $208K *

Partner with us to drive global GTM strategies and co-innovate solutions in the Autonomous Workforce sector, leveraging ServiceNow technologies. Lead partner alignment to optimize opportunities, enhan...

Silver Spring, MDRemote

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$150K - $207K *

Partner with us to drive enterprise AI adoption by assessing, deploying, and securing Microsoft 365 Copilot and Agent 365 capabilities. Leverage your expertise to enhance customer environments and ens...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$86K - $118K *

Optimize project outcomes by leading complex initiatives from inception to completion, ensuring timely delivery and budget adherence while collaborating across teams to enhance operational efficiency...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Healthcare

$137K - $254K *

Lead and empower a team in Organizational Change Management and testing, ensuring effective project delivery across finance systems. Collaborate with stakeholders to drive data accuracy and system int...

RemoteRemote

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$133K - $180K *

Drive successful cloud migration projects by leading teams, managing schedules, and optimizing resources. You'll ensure effective stakeholder communication and deliver high-quality services while fost...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Join a team that's dedicated to delivering successful large-scale projects. Oversee all phases from planning to execution, ensuring timely completion and budget adherence while fostering strong custom...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$145K - $160K *

Drive the future of Workforce AI by leading business development initiatives, engaging with executives, and translating complex technology into impactful solutions that enhance enterprise productivity...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Pioneer broadband initiatives by leading multidisciplinary teams in project management, financial oversight, and client engagement. Drive strategic planning and compliance for funding programs while e...

Franklin, TNRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$120K - $145K *

Champion data-driven decision-making by establishing a unified product metrics framework. Collaborate across teams to enhance product health insights, streamline reporting, and drive strategic initiat...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$140K - $160K *

Join a dynamic team as you architect secure CI/CD pipelines, manage Kubernetes clusters, and implement security automation in AWS. Collaborate across teams to enhance operational efficiency while embe...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$90K - $110K *

Transform healthcare project management by leading complex construction initiatives. Collaborate with clients to ensure project success from planning to completion, while managing resources, budgets...

Boston, MARemote

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$63K - $105K *

Shape the future of enterprise applications by leveraging your SAP ABAP expertise. Collaborate with cross-functional teams to design, develop, and implement innovative solutions that enhance business...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.