Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$85K - $115K *

Lead the design and deployment of Power BI solutions, collaborating with cross-functional teams to gather requirements, analyze data, and enhance operational efficiency in secure environments. Drive i...

United StatesRemote

5 days ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Champion customer success by managing relationships, driving revenue growth, and ensuring retention. Collaborate across teams to support clients through international expansion and platform migration...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$73K - $115K *

Unlock the potential of clinical documentation integrity by driving ICD-10-CM coding accuracy and enhancing provider education. Collaborate with cross-functional teams to support risk adjustment initi...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Healthcare

$98K - $127K *

Drive identity and access management initiatives by leveraging expertise in IBM TIM, TAM, and LDAP. Manage user lifecycle, provisioning, and security integration in enterprise environments to enhance...

Florham Park, NJRemote

6 days ago

  •   8 - 10 years exp.  •   Business Services

$75K - $90K *

Empower client success by managing relationships, driving sales, and enhancing customer experiences. Collaborate with internal teams to address client needs and exceed expectations in a dynamic, compe...

Texas, USRemote

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Deliver a visionary roadmap that integrates cloud analytics with smart traffic solutions, boosting emergency response efficiency and transit performance. Lead products that redefine smart-city signal...

CanadaRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$200K - $250K *

Unlock your potential as a senior leader in Field Service Management, overseeing solutions for healthcare and asset-intensive sectors. Drive technical excellence, mentor teams, and shape innovative st...

Arlington, VARemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Accelerate progress at the intersection of finance and technology by leading the optimization of finance systems. Drive efficiency and scalability while managing technical resources and fostering a da...

CanadaRemote

3 days ago

  •   Less than 5 years exp.  •   Healthcare

$100K - $120K *

Drive the growth of Revenue Operations by leading a team, managing client engagements, and delivering strategic solutions. Combine technical expertise with people leadership to enhance client satisfac...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Lead and innovate IT Controls and AI Resiliency projects, ensuring effective management and delivery within scope, budget, and schedule while collaborating with cross-functional teams to meet business...

Ohio, USRemote

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Optimize the implementation of Epic Clinical EHR for State Healthcare Facilities, leading project planning, stakeholder engagement, and team coordination while ensuring quality, scope, and communicati...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Join a dynamic team driving strategic project initiatives with cross-functional collaboration, managing complex programs to achieve company goals while optimizing efficiency and enhancing organization...

Ontario, CARemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$110K - $130K *

Partner with us to lead multiple real estate projects in financial services, managing planning, execution, and closeout with a focus on MEP systems and automation. Your strategic insight will drive su...

Detroit, MIRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Real Estate & Construction

$88K - $105K *

Contribute to the effective management of the ServiceNow platform, ensuring optimal performance and user satisfaction through system upgrades, troubleshooting, reporting, and collaboration with stakeh...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $200K *

Unlock potential by driving enterprise agent solutions with Microsoft technologies. Collaborate on agent governance, lifecycle management, and secure operations, while translating designs into product...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Technical Services

$181K - $245K *

Elevate your career by leading lifecycle marketing strategies that enhance customer engagement, retention, and monetization. Drive impactful programs while managing a high-performing team and collabor...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Consumer Technology

$106K - $177K *

Engage with customers to quantify and communicate the value of software solutions. Collaborate with sales teams to develop business cases and conduct ROI analyses, driving customer retention and expan...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Transform project execution by developing and optimizing schedules for data center construction. Collaborate with cross-functional teams to ensure timely delivery, effective sequencing, and risk mitig...

RemoteRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Take ownership of project schedules for data center construction, optimizing timelines and resource allocation. Collaborate with cross-functional teams to ensure efficient sequencing and risk mitigati...

RemoteRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$125K - $150K *

Drive customer success by leading enterprise engagements and deploying AI solutions. Collaborate with cross-functional teams to ensure operational impact and long-term partnerships, enhancing efficien...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$86K - $103K *

Lead the management and oversight of College budgets, applying advanced financial principles to ensure effective budget execution and compliance with regulations. Collaborate with departments to foste...

New Mexico, USRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$85K - $105K *

Transform virtual resettlement services by leading a national portfolio that enhances access for refugees. Oversee strategy, implementation, and compliance while fostering partnerships and innovative...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$180K - $220K *

Unlock potential by leading software systems management and optimization across a global portfolio. Collaborate with business and technology leaders to enhance operational efficiency, drive innovation...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$126K - $208K *

Partner with us to drive global GTM strategies and co-innovate solutions in the Autonomous Workforce sector, leveraging ServiceNow technologies. Lead partner alignment to optimize opportunities, enhan...

Silver Spring, MDRemote

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$150K - $207K *

Partner with us to drive enterprise AI adoption by assessing, deploying, and securing Microsoft 365 Copilot and Agent 365 capabilities. Leverage your expertise to enhance customer environments and ens...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.