Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$100K - $120K *

Deliver impactful workforce insights by developing and optimizing Workday reports and dashboards. Collaborate with HR and stakeholders to ensure data accuracy, security, and compliance while enhancing...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Transform mission-critical applications by designing and developing scalable solutions. Collaborate with cross-functional teams to ensure reliability and performance while leveraging cloud infrastruct...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $145K *

Lead a team of network engineers to design, implement, and secure cloud and hybrid network infrastructures, ensuring reliability and scalability while mentoring staff and driving process improvements...

Tallahassee, FLRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Lead and inspire a skilled agile team focused on the ServiceNow Platform, ensuring efficient delivery of enterprise service management solutions while collaborating with stakeholders to prioritize and...

Wilmington, DERemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$131K - $187K *

Lead the evolution of secure software engineering by integrating security into design, development, and delivery processes. Collaborate with cross-functional teams to implement secure practices and dr...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$100K - $120K *

Join a team that's redefining client onboarding and implementation in cybersecurity. Drive successful project delivery by translating contracts into actionable plans, coordinating resources, and ensur...

Washington, DCRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$72K - $108K *

Transform energy management by serving as the technical lead for client portfolios, ensuring optimal performance of solar systems and storage technologies while fostering strong relationships and driv...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$95K - $115K *

Tackle complex problems by implementing ServiceNow solutions for top clients. Collaborate with a dynamic team, ensuring quality and efficiency in digital transformation projects, while delivering impa...

CanadaRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Join a team that's redefining technical support for enterprise customers. You'll own escalations, advocate for clients, and build scalable processes while collaborating with engineering to enhance our...

San Francisco, CARemote

Today

  •   5 - 7 years exp.  •   Technical Services

$123K - $155K *

Lead the charge in enhancing incident management practices across global data centers. Collaborate with teams to develop standards, improve processes, and drive operational excellence, ensuring effect...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$127K - $172K *

Elevate health outcomes by managing membership operations and compliance. Lead strategic initiatives, streamline processes, and collaborate with stakeholders to enhance the national organ donation and...

Maryland, USRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Join a team that's dedicated to enhancing customer success through expert guidance in Privilege Access Management. Leverage your technical skills to support enterprise clients, ensuring seamless deplo...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$75K - $158K *

Join a dynamic team to develop RPA solutions using UiPath and Java technologies. Engage with stakeholders to implement automation solutions that enhance workflows while working on cutting-edge project...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Lead the modernization of a data platform, ensuring reliability and security while managing engineering teams across legacy and new technologies. Drive AI-native practices and uphold quality standards...

United StatesRemote

Reposted 4 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Lead the charge in optimizing ServiceNow solutions, leveraging 5+ years of expertise to enhance ITSM processes and drive efficiency in federal environments. Collaborate with cross-functional teams to...

Houston, TXRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$88K - $105K *

Unlock potential by developing and executing strategic sales plans to enhance market share and foster executive relationships within key accounts in the Chemical, Food & Beverage, and Paper industries...

Tennessee, USRemote

3 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$160K - $200K *

Lead the strategic vision and execution of an enterprise file system portfolio, ensuring market leadership through effective product strategy, customer engagement, and a high-performing product manage...

Fort Lauderdale, FLRemote

1 month ago

  •   11 - 15 years exp.  •   Information Technology

$100K - $120K *

Unlock potential by leading software development initiatives and guiding a high-performing team. Collaborate with cross-functional partners to ensure cohesive delivery and operational excellence in a...

Davenport, IARemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$83K - $101K *

Join a team that's dedicated to optimizing change management processes. Leverage your expertise in document releases and support engineering teams while utilizing tools like Jira and MSTeams to enhanc...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Aerospace & Defense

$80K - $95K *

Lead the charge in performance measurement and service-level governance, analyzing data to enhance service quality and efficiency. Collaborate with stakeholders to develop actionable insights and main...

Chicago, ILRemote

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$140K - $150K *

Shape the future of IT by leading a high-performing team to integrate AI and automation, enhance operational efficiency, and drive strategic technology initiatives in a dynamic environment...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Lead the charge in transforming customer success operations, driving portfolio performance, and building high-performing teams to deliver measurable outcomes for strategic government clients. Collabor...

Washington, DCRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$103K - $164K *

Lead and innovate security solutions, assess risks, ensure compliance, and collaborate with stakeholders to enhance enterprise security frameworks in a dynamic environment...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$125K - $150K *

Drive software engineering initiatives by leading teams to deliver innovative digital solutions. Define technology strategy, oversee development processes, and foster a culture of excellence and colla...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Energy & Utilities

$110K - $130K *

Engineer secure, scalable cloud platforms and automate workflows. Lead migrations, implement observability, and mentor junior engineers while driving cloud-native adoption in a collaborative environme...

RemoteRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.