Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$110K - $130K *

Lead critical infrastructure projects for financial services clients, managing all phases from planning to completion. Collaborate with teams to ensure project success while mentoring junior managers...

Tempe, AZRemote

2 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$110K - $130K *

Lead the execution of complex infrastructure projects, ensuring alignment with strategic objectives while managing client relationships and project teams. Drive innovation in project delivery and enha...

Dallas, TXRemote

2 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$100K - $160K *

Elevate your career by leading the start-up and commissioning of critical power systems for large-scale data centers. Drive project success through effective planning, execution, and stakeholder manag...

Arizona, USRemote

2 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$128K - $218K *

Elevate customer acquisition efforts by leveraging your expertise in Compliance, FinTech, and RegTech. Collaborate with Sales and Solutions Architects to translate regulatory challenges into impactful...

Alabama, USRemote

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$128K - $218K *

Partner with us to drive net new customer acquisition across diverse markets, leveraging your expertise in Compliance, FinTech, and RegTech to translate complex regulatory challenges into impactful te...

San Ramon, CARemote

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$116K - $151K *

Take ownership of the Knowledge & Enablement function, driving strategy and execution to enhance self-service effectiveness and agent performance. Collaborate with cross-functional teams to ensure imp...

CanadaRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$115K - $135K *

Shape innovative learning solutions for Medicaid agencies, driving improvements in health and community well-being. Collaborate with diverse teams to develop engaging content and ensure project succes...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$150K - $180K *

Lead product strategy for cloud-native vault solutions, driving effective secrets management and session control. Collaborate with cross-functional teams to enhance security offerings while ensuring h...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Unlock potential by serving as a senior database administrator, enhancing and maintaining complex IT systems. Collaborate with diverse teams to drive innovative solutions and ensure effective manageme...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$212K - $325K *

Lead delivery execution and governance across Agile Release Trains, ensuring integrated planning, risk management, and cross-functional coordination to drive successful AI-native product delivery and...

Morrisville, NCRemote

2 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$140K *

Transform the Sales Enablement function to prioritize outcomes over training, driving faster ramp times and increased win rates through hands-on coaching and innovative use of AI to elevate sales perf...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$320K - $405K *

Unlock your potential by driving large-scale compute capacity deployments in partner-operated data centers. Manage hardware installations, collaborate with vendors, and optimize processes while ensuri...

RemoteRemote

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $120K *

Lead the charge in managing IT infrastructure and systems while mentoring a dedicated team. Drive cybersecurity initiatives, oversee technology planning, and ensure seamless end-user support to enhanc...

Ohio, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Explore the opportunity to tackle complex operational and product challenges with enterprise customers. Collaborate across teams to drive solutions, enhance workflows, and ensure successful implementa...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$112K - $193K *

Engineer and enhance observability platforms to deliver actionable insights into user experience. Lead cross-functional teams to optimize performance, reliability, and automation across diverse techno...

Eden Prairie, MNRemote

1 week ago

  •   11 - 15 years exp.  •   Healthcare

$85K - $100K *

Elevate healthcare interoperability by designing and supporting MEDITECH interfaces. Collaborate with teams to enhance data exchange, improve patient care, and ensure seamless integration across syste...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$130K - $175K *

Transform IT operations by establishing automated, self-service systems while ensuring ISO compliance. As a crucial partner across functions, you'll enhance security protocols, streamline workflows, a...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$92K - $110K *

Elevate your career by managing technical projects from inception to completion. Ensure customer satisfaction through effective coordination and a customer-focused approach in a dynamic startup enviro...

CanadaRemote

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $160K *

Create impactful data solutions by leading a cross-functional team in managing high-priority IT projects for federal clients. Drive collaboration and ensure project success through effective communica...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Unlock your potential as a key player in customer success, driving engagement and satisfaction throughout the customer lifecycle. Manage accounts, foster relationships, and ensure clients achieve maxi...

Massachusetts, USRemote

Today

  •   Less than 5 years exp.  •   Finance & Insurance

$120K - $180K *

Join a dynamic team as you drive revenue growth and customer satisfaction. Own your territory, engage with prestigious clients, and leverage cutting-edge technologies to enhance business relationships...

Texas, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$102K - $152K *

Transform executive support by leading a dynamic team of EAs, enhancing processes, and driving strategic initiatives that align with company goals while fostering a collaborative culture...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Information Technology

$110K - $115K *

Engage in a rewarding role ensuring safety and compliance by conducting inspections of store racking systems across the Pacific South. Collaborate with leadership for effective training and improve op...

RemoteRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$73K - $111K *

Explore pivotal field service initiatives, enhance operational excellence, and provide expert coaching to elevate service performance across the MHE Solutions network, driving continuous improvement a...

Ohio, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Transportation

$90K - $110K *

Join a team that's redefining financial advisory through innovative AI solutions. As a Project Manager, you'll lead complex implementations, enhance client engagement, and collaborate on cutting-edge...

Toronto, ONRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.