Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$105K - $163K *

Champion client success by leading project teams to deliver high-quality card processing solutions. Drive enhancements, manage complex implementations, and ensure client satisfaction through effective...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $135K *

Elevate your career by leading large-scale Healthcare IT programs, partnering with C-suite stakeholders to ensure delivery excellence and strategic oversight. Drive financial performance and mentor te...

CanadaRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$110K - $141K *

Pioneer excellence in program management by leading large-scale Healthcare IT initiatives. Collaborate with C-suite stakeholders to ensure strategic delivery, financial performance, and risk managemen...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$98K - $167K *

Unlock potential by designing and implementing scalable ServiceNow solutions, collaborating with stakeholders to enhance enterprise asset management and compliance within federal programs, ensuring al...

Reston, VARemote

Today

  •   5 - 7 years exp.  •   Business Services

$90K - $110K *

Join a dynamic team in managing project lifecycles by applying proven methodologies. You will lead diverse project teams, enhance client satisfaction, and promote continuous improvement while driving...

Philadelphia, PARemote

1 month ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Empower client success by managing onboarding and project delivery, ensuring clients realize software value. Collaborate with stakeholders to drive adoption, satisfaction, and long-term relationships...

Cleveland, OHRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Manage implementation projects for asset solutions, overseeing kickoff to go-live while ensuring customer satisfaction and operational alignment. Drive training, deployment logistics, and project exec...

CanadaRemote

1 month ago

  •   Less than 5 years exp.  •   Enterprise Technology

$109K - $173K *

Help us drive strategic project planning and AI adoption across teams, ensuring clear objectives and strong follow-up. Collaborate with cross-functional leaders to enhance visibility and efficiency in...

Ontario, CARemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$228K - $423K *

Lead the charge in advancing national cybersecurity initiatives, overseeing program execution and stakeholder engagement. Drive strategic objectives into actionable plans while ensuring technical perf...

Colorado Springs, CORemote

2 weeks ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$120K - $135K *

Join a team that's dedicated to enhancing leadership and organizational capabilities through innovative learning solutions. This role focuses on translating business strategies into engaging developme...

Bellevue, WARemote

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$320K - $405K *

Shape your career as you oversee network deployment and maintenance across multiple data centers. Lead initiatives from planning to execution, ensuring the delivery of robust network solutions while d...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$75K - $95K *

Help us shape the future of digital advertising by leading a team in delivering programmatic campaign excellence and leveraging data-driven insights to meet client objectives across various channels...

New York, USRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Champion end-to-end Murex environment management, driving stability, scalability, and performance while mentoring teams and leading strategic improvements in a dynamic, collaborative setting...

CanadaRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Take ownership of the Murex environment lifecycle, ensuring stability and performance. Lead strategic improvements, mentor team members, and manage stakeholder relationships while driving innovation a...

United StatesRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Information Technology

$121K - $149K *

Elevate your career by developing and implementing AI initiatives, collaborating with teams to build and enhance AI capabilities from concept to deployment, ensuring successful integration and operati...

Washington, DCRemote

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$110K - $130K *

Analyze and optimize engineering services operations, leading a customer-focused team to enhance service delivery, efficiency, and profitability while fostering strong client relationships and continu...

Holland, MIRemote

Reposted today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Transform data solutions for Federal clients by joining a dynamic team focused on modernizing critical IT systems. Collaborate with cross-functional experts to drive impactful projects and enhance ope...

Virginia, USRemote

Reposted 2 days ago

  •   Less than 5 years exp.  •   Information Technology

$118K - $175K *

Engage in transforming global construction operations by driving efficiency and standardization. Collaborate cross-functionally to implement process improvements and enhance performance, ensuring comp...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $105K *

Lead the charge in optimizing enterprise web applications through skilled deployment and automation. Collaborate extensively with developers and IT teams to ensure secure, scalable solutions in Micros...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Champion our IT infrastructure by automating identity and device management. In this dynamic role, you'll implement innovative security measures while ensuring operational efficiency in a cutting-edge...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Lead advanced technical support for enterprise endpoint migrations, ensuring seamless operations and user experience. Collaborate with cross-functional teams to troubleshoot complex issues and drive s...

Fort George G Meade, MDRemote

5 days ago

  •   Less than 5 years exp.  •   Business Services

$111K - $206K *

Transform global sourcing strategies for commodities, driving value through innovative procurement projects. Collaborate with cross-functional teams to optimize costs, manage supplier relationships, a...

RemoteRemote

2 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$95K - $115K *

Drive successful public-sector construction projects by managing scope, schedule, and budget while fostering strong client relationships and ensuring quality delivery from inception to closeout...

RemoteRemote

2 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$90K - $110K *

Transform enterprise technology initiatives by connecting business goals with technical solutions. Collaborate in an Agile environment to analyze requirements, support Medicare systems, and ensure eff...

Columbia, SCRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Staffing

$140K - $176K *

Lead the charge in managing a high-performing PMO team, driving project success through strategic financial oversight, talent development, and cross-functional collaboration to enhance operational eff...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.