Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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1
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$104K - $130K *

Join a team that's driving project success in mission-critical environments. As a Project Manager, you'll oversee design and construction phases, manage stakeholder relations, and ensure project profi...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$125K - $150K *

Join us to lead strategic initiatives in project and service management, enhancing portfolio visibility and governance across Information Systems. Drive operational excellence and foster collaboration...

Topeka, KSRemote

2 weeks ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$100K - $157K *

Lead the charge in enhancing digital presence and customer engagement. Drive technical delivery for software upgrades while managing project teams, resolving issues, and ensuring cross-functional coor...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $140K *

Shape the future of federal financial operations by driving user adoption and change management for a new tool. Collaborate with stakeholders to enhance user experience, streamline processes, and ensu...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$172K - $240K *

Join a team that's redefining AI security! As a Principal AI Security Engineer, you'll lead assessments, design controls, and partner with teams to ensure safe AI adoption across the enterprise, drivi...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$116K - $207K *

Contribute to the successful delivery of large-scale IT programs, leading high-performing teams, driving operational excellence, and fostering strong client relationships to align with strategic objec...

Dallas, TXRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Technical Services

$200K *

Lead the charge in building and scaling AI Data Operations, transforming emerging opportunities into commercially viable solutions. Drive strategy, partnerships, and operational excellence to support...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Transform the product landscape by leading cross-functional teams to deliver innovative solutions that enhance customer satisfaction and drive business value. Collaborate with stakeholders to align pr...

Georgia, USRemote

Today

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$97K - $121K *

Empower a high-performing IT support team by leading operations, enhancing customer service, and ensuring compliance with federal regulations. Drive continuous improvement and optimize help desk perfo...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$161K - $299K *

Drive impactful change by managing 1LMX product solutions across the enterprise. Collaborate with stakeholders to align transformation capabilities with business needs, ensuring successful deployment...

Connecticut, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$67K - $101K *

Transform your career by driving revenue growth and managing sales cycles in a dynamic inside sales role. Collaborate with teams to build relationships, close deals, and expand customer accounts while...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Champion innovative solutions in financial services by leading complex projects, leveraging AI tools, and collaborating with top private market firms to enhance portfolio monitoring and valuation proc...

New York, NYRemote

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $180K *

Transform architecture strategy in a leading healthcare organization, driving innovation and collaboration across IT infrastructure while ensuring alignment with business and regulatory standards...

Massachusetts, USRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Staffing

$110K - $130K *

Develop and enhance software solutions, collaborating with senior developers to ensure alignment with industry standards and methodologies. Engage in all phases of the development process while workin...

Warren, MIRemote

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $190K *

Help us shape the future of AI operations by leading a dynamic team focused on innovative solutions, strategic partnerships, and technical excellence in agentic environments. Drive growth and operatio...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Lead the enhancement of finance systems in a dynamic environment, focusing on optimizing NetSuite and integrating additional solutions. This role involves strategy, system configuration, and process i...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $90K *

Analyze and enhance corporate technology infrastructure, ensuring optimal performance and security. Collaborate with cross-functional teams to troubleshoot complex issues and improve employee experien...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$180K - $210K *

Transform technology operations by leading strategic initiatives, enhancing cybersecurity, and fostering cross-functional collaboration to support mission-driven projects and a remote-first workforce...

United StatesRemote

3 days ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$165K - $185K *

Grow your career with us by leading complex electrical power solutions projects. Collaborate with diverse teams to deliver innovative solutions for mission-critical facilities, ensuring projects meet...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$180K - $225K *

Tackle the procurement lifecycle for mission-critical cooling equipment in data centers. Lead strategic initiatives, supplier performance, and operational excellence, while managing risks and driving...

RemoteRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$187K - $224K *

Lead the charge in managing complex technical solutions across multiple workstreams, ensuring seamless integration and delivery for a high-stakes federal program. Drive risk management and stakeholder...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $180K *

Lead the charge in transforming post-purchase experiences by leveraging data-driven insights to solve complex business challenges, enhance customer satisfaction, and drive operational efficiency acros...

Bentonville, ARRemote

2 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$120K - $140K *

Lead a dynamic software engineering team, ensuring quality delivery and operational excellence while fostering collaboration across business units and driving innovation in energy efficiency solutions...

Ithaca, NYRemote

Today

  •   8 - 10 years exp.  •   Energy & Utilities

$90K - $100K *

Champion excellence in executive search by leading market mapping, building strong candidate pipelines, and conducting first-round interviews in a collaborative team environment. Your contributions dr...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Staffing

$80K - $95K *

Bring your expertise to a hands-on technical engineering role that tackles real-world system issues, builds new solutions, and collaborates across teams to enhance application performance and operatio...

United StatesRemote

1 month ago

  •   Less than 5 years exp.  •   Transportation

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.