Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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1
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$137K - $219K *

Elevate IT operations by orchestrating complex initiatives, driving user adoption, and optimizing delivery processes. Serve as the key liaison among technical teams and business stakeholders to ensure...

United StatesRemote

Reposted today

  •   5 - 7 years exp.  •   Enterprise Technology

$69K - $104K *

Join us to empower user support as a Tier I Service Desk Agent, resolving IT incidents, guiding junior analysts, and enhancing service processes within a large, multi-security IT environment in a hybr...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Transform your career by leading complex DDC control projects, mentoring junior technicians, and ensuring system reliability and efficiency in commercial building automation. Drive innovation and exce...

Florida, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$140K - $180K *

Innovate with us as you lead technical delivery for enterprise data integration and migration projects, focusing on Higher Education and Salesforce ecosystems. Drive solution architecture, manage team...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $170K *

Elevate enterprise service reliability by leading Major Incident Management and supporting operational excellence across monitoring and incident response functions in a dynamic, 24x7 environment...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Information Technology

$124K - $155K *

Oversee project management operations, ensuring adherence to methodologies while fostering team development and collaboration. Drive successful project outcomes through strong leadership and relations...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Drive enterprise remediation initiatives for cryptographic assets, coordinating with cross-functional teams to enhance security compliance and reduce risks in a complex technology environment. Lead ef...

Texas, USRemote

5 days ago

  •   Less than 5 years exp.  •   Staffing

$95K - $115K *

Champion the successful delivery of projects and technology initiatives by coordinating cross-functional teams and managing risks, ensuring timely and high-quality outcomes that align with business ob...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $120K *

Support client success by aligning technology with business goals, delivering insights, and ensuring optimal performance. Build strong relationships, mentor teams, and drive strategic IT initiatives w...

Middletown, CTRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$107K - $150K *

Drive the design and delivery of advanced AI solutions, mentoring engineers and ensuring client satisfaction. Collaborate with stakeholders to translate requirements into scalable architectures, leadi...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$117K - $195K *

Oversee the development and deployment of customized ServiceNow solutions, ensuring compliance with federal security frameworks while enhancing system performance and reliability. Collaborate with sta...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$170K - $210K *

Empower Federal agencies by architecting and delivering AI-assisted software solutions. Responsible for client engagement, technology integration, and ensuring that production-ready solutions meet ope...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$130K - $150K *

Join a dynamic team as a senior technical leader, driving innovative platform solutions and enhancing integration processes. Collaborate across teams to improve user experiences and streamline operati...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$185K - $210K *

Lead and optimize global technology services across Adobe and Salesforce ecosystems. Drive strategic direction, client delivery, and team growth in a fast-paced environment. Champion technical excelle...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$75K - $95K *

Accelerate client success by leading account management, ensuring high-quality delivery, and fostering strong relationships. Oversee junior team members while translating insights into actionable stra...

Maryland, USRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Shape the future of IT capacity management by ensuring resources meet business demand in a regulated environment. Collaborate with teams to optimize performance, manage risks, and align strategies for...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$126K - $162K *

Lead the charge in advanced ICT design for mission-critical data centers. Collaborate with stakeholders to oversee complex projects, manage resources, and drive innovation through technology adoption...

United StatesRemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$90K - $120K *

Shape the future of naval R&D by managing documentation and configuration processes, ensuring quality control, and supporting critical operations for submarine and surface ship weapon systems testing...

Houston, TXRemote

2 days ago

  •   8 - 10 years exp.  •   Technical Services

$88K - $105K *

Unlock potential by joining a dynamic team as a key technical resource, ensuring operational excellence and system reliability within IBM infrastructure while collaborating with cross-functional teams...

Louisiana, USRemote

Today

  •   5 - 7 years exp.  •   Finance & Insurance

$90K - $190K *

Champion project delivery and financial management within the Enterprise Data portfolio. Lead cross-functional teams to ensure timely execution, effective communication, and risk mitigation while prep...

RemoteRemote

3 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$125K - $150K *

Pioneer the success of large-scale construction projects, ensuring timely delivery and quality standards. Lead diverse teams, manage client relationships, and drive strategic planning while overseeing...

Texas, USRemote

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$93K - $166K *

Transform the future by leading complex projects that drive innovation and efficiency. Collaborate with cross-functional teams to deliver business value while managing scope, schedule, and resources i...

United StatesRemote

Reposted today

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$145K - $218K *

Engage with strategic customers to deploy and enhance SRE Agent capabilities, driving adoption and value through hands-on integration and development of AI-assisted incident management solutions...

New York, NYRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $125K *

Elevate product strategy and delivery by leading a multidisciplinary team to ensure alignment with stakeholder needs and mission-critical outcomes in a fully remote environment...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$75K - $158K *

Shape the future of automation by managing the UiPath platform, ensuring security and performance while collaborating with cross-functional teams to deliver efficient robotic process solutions across...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.