Customer Success Specialist Jobs

Explore Customer Success Specialist opportunities that pay $100,000 or more on Ladders. These professionals help customers get lasting value from a company’s products and services, build trusted relationships, and support business outcomes throughout the customer journey. Browse vetted openings and discover roles that align with your experience and career goals.

What Does a Customer Success Specialist Do?

Customer Success Specialists guide customers through onboarding, product adoption, and ongoing engagement. Depending on the organization, responsibilities may include answering product questions, identifying customer needs, monitoring account health, resolving issues in partnership with internal teams, and helping customers use solutions effectively. The role combines communication, problem-solving, and product knowledge.

Skills and Qualifications

Employers often seek strong written and verbal communication, customer relationship management, organization, and analytical skills. Experience with customer success platforms, CRM software, product training, or a particular industry can be helpful. Many roles value the ability to translate customer feedback into clear next steps and collaborate with sales, support, product, and operations teams.

Customer Success Career Opportunities

Customer Success Specialist positions are available across industries, including technology, software, financial services, healthcare, and business services. Depending on the company and your background, the role may offer paths toward senior customer success, account management, customer experience, or team leadership. Review each listing for its scope, qualifications, compensation, and work arrangement.

Find Customer Success Specialist Jobs on Ladders

Ladders features vetted professional opportunities with salaries of $100,000 or more. Search Customer Success Specialist jobs to compare openings, learn what employers are looking for, and find a role where you can help customers succeed while advancing your career.

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1
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$120K - $145K *

Empower teams by building internal tools and automations to enhance support efficiency, diagnose issues, and collaborate with product and engineering for improved platform usability and customer exper...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $190K *

Unlock potential by driving customer success through expert guidance, proactive relationship management, and strategic collaboration. Ensure clients achieve their desired outcomes while maximizing pro...

Austin, TXRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$142K - $229K *

Empower customer success by serving as a trusted technical advisor, resolving escalations, and mentoring teams to enhance platform adoption and maximize ROI across critical accounts...

California, USRemote

2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Unlock potential by driving customer success through strategic relationships and exceptional service. Collaborate cross-functionally to enhance product adoption and ensure client satisfaction, ultimat...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$93K - $158K *

Support customer success by providing technical expertise and guidance post-sale. Collaborate with teams to enhance GitLab adoption through tailored workshops and enablement, ensuring customers achiev...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$160K - $200K *

Elevate customer success by leading a global team to enhance retention and expansion strategies. Drive value delivery through AI tools, customer engagement, and cross-functional collaboration, ensurin...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$112K - $169K *

Transform enterprise trial experiences by leading tailored execution of Samsara technology. Collaborate across teams to drive success in customer trials, ensuring impactful outcomes that enhance sales...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Join a team that's dedicated to enhancing customer success through proactive engagement, data-driven insights, and collaborative strategies. Drive adoption and satisfaction while fostering long-term r...

Quebec, CARemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $100K *

Empower enterprise clients by maximizing the value of marketing technology solutions. Drive customer engagement and retention through strategic partnerships, data-driven insights, and effective campai...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Media

$135K - $160K *

Lead the charge in scaling our Customer Success Management team, driving product adoption and retention across diverse customer segments. Collaborate cross-functionally to create impactful processes a...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$110K - $130K *

Reimagine customer success by driving value and retention for enterprise accounts. Collaborate with stakeholders to ensure measurable outcomes, lead strategic initiatives, and advocate for customer ne...

Boston, MARemote

Today

  •   5 - 7 years exp.  •   Information Technology

$115K - $140K *

Lead and develop a high-performing team of Customer Success Managers, driving measurable value across a diverse customer portfolio while ensuring operational excellence and retention strategies are ef...

CanadaRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Partner with us to ensure exceptional client engagement by managing the entire client lifecycle in revenue cycle management, driving success through effective liaison between operational teams and cli...

Dallas, TXRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $160K *

Empower enterprise customers by managing onboarding, adoption, and expansion strategies. Collaborate with sales and technical teams to ensure successful implementations and drive measurable outcomes f...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$83K - $132K *

Unlock customer success by leading onboarding and technical support for Media API clients. Collaborate across teams to ensure seamless integrations and foster long-term relationships, enhancing user e...

RemoteRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$125K - $150K *

Lead the charge in transforming public sector consulting by guiding organizations through digital transformation and ERP implementations, while managing high-impact teams and fostering client relation...

United StatesRemote

1 month ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $140K *

Elevate customer experience by optimizing Zendesk for a scaling organization. Collaborate with leadership to enhance routing, AI tools, and workflows, ensuring efficient support operations and data-dr...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Transportation

$140K - $175K *

Empower your career by driving impactful relationships in government sectors. Manage a dedicated account portfolio, enhance customer satisfaction, and lead strategic engagement initiatives to maximize...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $110K *

Transform client relationships by driving engagement and optimizing healthcare outcomes through strategic planning, data analysis, and proactive issue resolution. Collaborate with internal teams to en...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $110K *

Advance client partnerships by managing strategic initiatives, driving engagement, and optimizing healthcare solutions. Collaborate with internal teams to enhance service delivery and achieve clinical...

Missouri, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$124K - $210K *

Drive customer success by leading a team of engineers to enhance GitLab adoption, develop scalable enablement programs, and collaborate with cross-functional teams to achieve measurable business outco...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$87K - $116K *

Join a team that's dedicated to guiding customers through their deployment journey, ensuring seamless transitions and successful outcomes. Leverage your expertise to manage complex projects and collab...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$170K - $179K *

Transform customer success by leading a high-performing team, driving satisfaction and retention in a fast-paced SaaS environment. Collaborate across functions to enhance customer strategies and deliv...

United StatesRemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Consumer Technology

$140K *

Champion client success by managing relationships, driving strategic initiatives, and ensuring satisfaction throughout the client journey. Collaborate with internal teams to deliver impactful solution...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$95K - $115K *

Join a team that's transforming sales enablement by bridging insights and execution. Leverage market data and expertise to empower client engagement teams, enhance discovery processes, and drive effec...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Customer Success Specialist do?question toggle

    A Customer Success Specialist helps customers adopt and use a company’s products or services effectively. Common duties include onboarding, answering questions, coordinating issue resolution, monitoring customer needs, and sharing feedback with internal teams.

  • What skills are important for Customer Success Specialist jobs?question toggle

    Communication, relationship building, organization, problem-solving, and product knowledge are commonly valued. Some employers also look for experience with CRM or customer success software, data analysis, and a specific industry.

  • Where do Customer Success Specialists work?question toggle

    Customer Success Specialists work in many sectors, including technology, software, financial services, healthcare, and business services. Responsibilities and customer types vary by employer.

  • How can I find Customer Success Specialist jobs paying $100,000 or more?question toggle

    Browse Customer Success Specialist listings on Ladders, where professional opportunities are vetted and pay $100,000 or more. Check each listing for compensation details, qualifications, and location or remote-work options.

  • What career paths can follow a Customer Success Specialist role?question toggle

    Depending on experience and the organization, professionals may progress into senior customer success positions, account management, customer experience, or customer success leadership.