Customer Success Specialist Jobs

Explore Customer Success Specialist opportunities that pay $100,000 or more on Ladders. These professionals help customers get lasting value from a company’s products and services, build trusted relationships, and support business outcomes throughout the customer journey. Browse vetted openings and discover roles that align with your experience and career goals.

What Does a Customer Success Specialist Do?

Customer Success Specialists guide customers through onboarding, product adoption, and ongoing engagement. Depending on the organization, responsibilities may include answering product questions, identifying customer needs, monitoring account health, resolving issues in partnership with internal teams, and helping customers use solutions effectively. The role combines communication, problem-solving, and product knowledge.

Skills and Qualifications

Employers often seek strong written and verbal communication, customer relationship management, organization, and analytical skills. Experience with customer success platforms, CRM software, product training, or a particular industry can be helpful. Many roles value the ability to translate customer feedback into clear next steps and collaborate with sales, support, product, and operations teams.

Customer Success Career Opportunities

Customer Success Specialist positions are available across industries, including technology, software, financial services, healthcare, and business services. Depending on the company and your background, the role may offer paths toward senior customer success, account management, customer experience, or team leadership. Review each listing for its scope, qualifications, compensation, and work arrangement.

Find Customer Success Specialist Jobs on Ladders

Ladders features vetted professional opportunities with salaries of $100,000 or more. Search Customer Success Specialist jobs to compare openings, learn what employers are looking for, and find a role where you can help customers succeed while advancing your career.

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$120K - $145K *

Accelerate progress at customer deployments and adoption, driving value realization across a portfolio of accounts. Leverage technical fluency and business acumen to ensure successful outcomes and dee...

RemoteRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Drive customer success by building relationships, enhancing product adoption, and delivering value in a dynamic SaaS environment. Collaborate cross-functionally to ensure client satisfaction and reten...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$222K - $247K *

Transform enterprise customer success by guiding strategic clients through AI adoption, ensuring measurable value and retention while collaborating with cross-functional teams to align business priori...

New York City, NYRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$95K - $171K *

Drive customer success by managing strategic partnerships in hospitality, ensuring seamless onboarding and tailored support. Foster relationships with stakeholders to optimize energy efficiency and en...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$230K - $243K *

Champion customer success by leading a dynamic team to drive post-live growth, retention, and expansion initiatives within enterprise software, influencing retailer P&L outcomes and ensuring a consult...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$120K - $145K *

Elevate customer success by leading a dynamic team focused on adoption, satisfaction, and advocacy. Collaborate across departments to enhance customer relationships and drive measurable outcomes while...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $181K *

Lead the charge in designing impactful training programs for sales teams and partners. Collaborate globally to enhance enablement strategies, leveraging AI tools to create engaging learning experience...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$140K - $164K *

Elevate client success by leading strategic initiatives, enhancing satisfaction, and driving retention across a diverse portfolio. Engage with C-suite stakeholders to ensure value delivery and foster...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Healthcare

$94K - $118K *

Champion client success by managing strategic Enterprise accounts, driving growth through innovative solutions and collaboration. Leverage AI tools to transform workflows and enhance client relationsh...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$123K - $186K *

Join a dynamic team to enhance customer education resources and support.

California, USRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Support healthcare clients in maximizing platform value through strategic partnerships, proactive engagement, and driving user adoption. Foster cross-functional collaboration while managing account he...

United StatesRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Healthcare

$135K - $160K *

Join a dynamic team as a Senior Customer Success Architect, focusing on AI adoption. Lead complex engagements, design tailored solutions, and drive measurable outcomes for enterprise clients, bridging...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $115K *

Optimize client success by managing relationships, driving renewals, and aligning technology with client needs. Collaborate with cross-functional teams to deliver impactful solutions and ensure long-t...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Media

$95K - $115K *

Drive customer success by building strong relationships with enterprise accounts, ensuring strategic guidance, adoption, and retention. Collaborate cross-functionally to enhance customer experiences a...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$135K - $160K *

Champion the future of K12 education by leading a dynamic Customer Success team. Drive strategic initiatives, foster executive relationships, and ensure customer satisfaction across the NORAM K12 land...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $130K *

Drive customer success by leading a team of managers to enhance client experiences, ensuring value delivery and operational excellence in multifamily property management. Collaborate cross-functionall...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $110K *

Lead the charge in resolving complex technical issues, enhancing support processes, and collaborating with engineering teams to improve product functionality and customer satisfaction in a dynamic B2B...

United StatesRemote

Reposted 3 days ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $125K *

Drive customer success by maximizing value, fostering relationships, and leading initiatives that enhance user experience and retention. Collaborate cross-functionally to achieve business goals and ad...

Boston, MARemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Media

$80K - $85K *

Engage with members to enhance their impact goals through strategic account management, ensuring a high-quality experience. Collaborate with Executive Sponsors to drive renewals and expansions while m...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Elevate customer success by guiding clients through onboarding and product adoption. Serve as a trusted advisor, ensuring maximum value from solutions while advocating for customer needs within the or...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$95K - $115K *

Join a team that's dedicated to enhancing customer success through technical guidance and relationship management. You'll oversee onboarding, advocate for clients, and drive product adoption while col...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Media

$110K - $130K *

Transform customer success at a strategic level by leading a diverse team of CSMs, driving initiatives to enhance satisfaction, retention, and growth while collaborating across departments to align wi...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$105K - $140K *

Elevate customer success and drive revenue growth by leading onboarding, managing relationships, and collaborating across teams to enhance the customer experience and maximize product adoption...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Media

$100K - $157K *

Unlock customer success by owning the full lifecycle, driving program success, and fostering strategic partnerships. Collaborate with teams to ensure impactful solutions and achieve high renewal rates...

Magna, UTRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Join our community to empower large K-12 school districts by driving customer success, fostering relationships with education leaders, and enhancing product adoption within a collaborative, remote env...

United StatesRemote

Reposted today

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Customer Success Specialist do?question toggle

    A Customer Success Specialist helps customers adopt and use a company’s products or services effectively. Common duties include onboarding, answering questions, coordinating issue resolution, monitoring customer needs, and sharing feedback with internal teams.

  • What skills are important for Customer Success Specialist jobs?question toggle

    Communication, relationship building, organization, problem-solving, and product knowledge are commonly valued. Some employers also look for experience with CRM or customer success software, data analysis, and a specific industry.

  • Where do Customer Success Specialists work?question toggle

    Customer Success Specialists work in many sectors, including technology, software, financial services, healthcare, and business services. Responsibilities and customer types vary by employer.

  • How can I find Customer Success Specialist jobs paying $100,000 or more?question toggle

    Browse Customer Success Specialist listings on Ladders, where professional opportunities are vetted and pay $100,000 or more. Check each listing for compensation details, qualifications, and location or remote-work options.

  • What career paths can follow a Customer Success Specialist role?question toggle

    Depending on experience and the organization, professionals may progress into senior customer success positions, account management, customer experience, or customer success leadership.