Customer Service Manager Jobs

Explore Customer Service Manager opportunities that pay $100,000 or more on Ladders. These leaders shape the customer experience by guiding service teams, improving support operations, and helping organizations build lasting customer relationships. Browse vetted roles across industries and discover opportunities that match your leadership experience and career goals.

What Does a Customer Service Manager Do?

Customer Service Managers oversee the people, processes, and tools that help customers get answers and resolve issues. Depending on the organization, responsibilities may include managing support teams, setting service standards, monitoring customer feedback, handling escalations, and coordinating with departments such as sales, product, and operations.

Skills and Qualifications

Employers commonly seek experience leading customer-facing teams, strong communication and problem-solving skills, and the ability to turn customer insights into practical improvements. Familiarity with contact center or customer relationship management (CRM) systems, performance reporting, workforce planning, and service quality programs can also be valuable. Requirements vary by employer and role.

Career Opportunities

Customer Service Managers work in a wide range of sectors, including technology, financial services, healthcare, retail, and business services. Depending on the company, this career path may lead to senior customer experience, support operations, or service leadership positions. Search Ladders for vetted openings with compensation of $100,000 or more.

Find Customer Service Manager Jobs on Ladders

Use Ladders to explore high-paying Customer Service Manager jobs and find roles suited to your background. Review each listing for details about responsibilities, qualifications, location, and compensation, then apply to opportunities aligned with your next career move.

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$137K - $147K *

Drive the commercial performance of a key eCommerce channel, optimizing revenue, profitability, and customer engagement. Lead strategic initiatives, manage budgets, and collaborate cross-functionally...

Toronto, ONIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$143K - $180K *

Join a dynamic team as you lead financial oversight for managed and professional services. Drive revenue recognition, cost accounting, and compliance while collaborating with business leaders to enhan...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $100K *

Elevate customer satisfaction by leading a dynamic service team, driving operational excellence, and fostering employee development in a hands-on management role focused on automotive service...

Reposted 5 days ago

  •   Less than 5 years exp.  •   Consumer Technology

$80K - $95K *

Transform customer experiences as you manage service retention across the Central region. Drive growth by fostering relationships, identifying upsell opportunities, and ensuring exceptional satisfacti...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Drive customer success by managing relationships and retention strategies across a diverse portfolio. Collaborate with clients to enhance satisfaction and identify growth opportunities while ensuring...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Lead and enhance global IT Help Desk operations, ensuring exceptional service delivery, team development, and continuous improvement across multiple regions while managing performance metrics and fost...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Unlock potential by leading a dynamic Client Service Consultant team while managing client accounts. Drive operational excellence, enhance workflows, and collaborate with custodians and internal teams...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$135K - $160K *

Unlock potential by leading cost accounting across multiple brands, shaping insights on manufacturing performance and product profitability. Collaborate with cross-functional teams to drive accuracy a...

1 week ago

  •   5 - 7 years exp.  •   Staffing

$91K - $126K *

Champion talent management and engagement by partnering with leaders to implement strategic HR initiatives that enhance performance and foster a high-performance culture across the organization...

Sudbury, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$100K - $120K *

Take ownership of customer accounts, ensuring successful onboarding and ongoing value delivery. Collaborate with fleet managers and internal teams to drive usage, improve retention, and identify growt...

6 days ago

  •   Less than 5 years exp.  •   Transportation

$80K - $95K *

Drive profitable growth by leading multi-unit operations in print, wireless, and tech services. Enhance customer engagement, streamline processes, and develop high-performing teams while executing str...

Burnaby, BCIn-Person

6 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$80K - $95K *

Lead the charge in driving profitable growth across print, wireless, and tech services. Collaborate with stakeholders to enhance customer engagement, streamline operations, and develop high-performing...

Victoria, BCIn-Person

6 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$95K - $110K *

Champion a team of Customer Care Representatives, oversee order processing, and enhance service quality. Drive team performance, manage escalations, and collaborate with sales and supply chain partner...

4 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$72K - $126K *

Take ownership of a dynamic customer care team, ensuring exceptional service delivery while mentoring staff and optimizing call center operations. Drive efficiency and maintain high standards in a fas...

3 days ago

  •   Less than 5 years exp.  •   Transportation

$101K *

Unlock potential by serving as a key client contact, ensuring seamless communication and a positive experience while collaborating with various teams in a dynamic, remote environment...

2 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$70K - $90K *

Lead the charge in delivering exceptional guest experiences by managing Front of House operations, driving sales, and fostering a positive team environment. Oversee training, performance, and complian...

3 weeks ago

  •   Less than 5 years exp.  •   Food & Beverages

$80K - $95K *

Join a team that's dedicated to enhancing customer satisfaction and technician productivity across multiple locations. Lead service operations, drive revenue growth, and develop future leaders while c...

Yesterday

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$95K - $115K *

Transform customer service excellence by leading a multi-store service district. Drive technician productivity, enhance customer satisfaction, and foster leadership development while collaborating wit...

Yesterday

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$95K - $115K *

Transform service excellence across multiple locations by leading a team of Knowledge Managers and technicians. Drive customer satisfaction, productivity, and revenue growth while fostering a culture...

Yesterday

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$95K - $115K *

Unlock potential by leading service operations across multiple stores, enhancing customer satisfaction, driving productivity, and fostering leadership development. Collaborate with senior management t...

Yesterday

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$95K - $115K *

Drive exceptional customer experiences and operational excellence across multiple service departments. Lead a team of Knowledge Managers to enhance productivity, revenue, and employee development whil...

Yesterday

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$95K - $115K *

Drive exceptional service across multiple locations by leading teams to enhance customer satisfaction, boost technician productivity, and achieve revenue goals. Collaborate with store leadership to bu...

Yesterday

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$79K - $158K *

Elevate customer solutions by managing service agreements and sales. Drive relationship-building activities and cross-functional collaboration to modernize HVAC equipment, ensuring customer satisfacti...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$59K - $103K *

Drive your career forward by leading a dynamic retail team, optimizing sales strategies, and enhancing customer experiences in a fast-paced environment. Your leadership will inspire high performance a...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$151K - $204K *

Lead the charge in Sales and Marketing analytics, driving strategic decisions and team performance while ensuring analytical excellence across customer acquisition and revenue growth initiatives...

Kitchener, ONIn-Person

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Customer Service Manager do?question toggle

    A Customer Service Manager leads customer support teams and operations, sets service expectations, addresses escalated concerns, and looks for ways to improve the customer experience.

  • What qualifications are commonly required for Customer Service Manager jobs?question toggle

    Requirements differ by employer, but postings often seek team leadership experience, excellent communication and problem-solving abilities, and familiarity with customer service processes, reporting, or CRM tools.

  • How much do Customer Service Manager jobs on Ladders pay?question toggle

    Ladders focuses on vetted professional jobs that pay $100,000 or more. Check individual listings for compensation details, since pay varies by employer, location, and role.

  • Where do Customer Service Managers work?question toggle

    Customer Service Managers work across industries such as technology, healthcare, financial services, retail, and business services, among others.

  • How can I find Customer Service Manager jobs on Ladders?question toggle

    Browse Customer Service Manager listings on Ladders, review each role's requirements and compensation information, and apply to positions that fit your experience and career goals.