Customer Service Manager Jobs

Explore Customer Service Manager opportunities that pay $100,000 or more on Ladders. These leaders shape the customer experience by guiding service teams, improving support operations, and helping organizations build lasting customer relationships. Browse vetted roles across industries and discover opportunities that match your leadership experience and career goals.

What Does a Customer Service Manager Do?

Customer Service Managers oversee the people, processes, and tools that help customers get answers and resolve issues. Depending on the organization, responsibilities may include managing support teams, setting service standards, monitoring customer feedback, handling escalations, and coordinating with departments such as sales, product, and operations.

Skills and Qualifications

Employers commonly seek experience leading customer-facing teams, strong communication and problem-solving skills, and the ability to turn customer insights into practical improvements. Familiarity with contact center or customer relationship management (CRM) systems, performance reporting, workforce planning, and service quality programs can also be valuable. Requirements vary by employer and role.

Career Opportunities

Customer Service Managers work in a wide range of sectors, including technology, financial services, healthcare, retail, and business services. Depending on the company, this career path may lead to senior customer experience, support operations, or service leadership positions. Search Ladders for vetted openings with compensation of $100,000 or more.

Find Customer Service Manager Jobs on Ladders

Use Ladders to explore high-paying Customer Service Manager jobs and find roles suited to your background. Review each listing for details about responsibilities, qualifications, location, and compensation, then apply to opportunities aligned with your next career move.

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$83K - $98K *

Transform the dining experience by leading a dynamic team in a high-volume restaurant, driving profitability, and upholding exceptional standards of Quality, Service, and Cleanliness for every custome...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Food & Beverages

$85K - $110K *

Champion client satisfaction by managing relationships and service delivery for healthcare clients. Oversee accounts, resolve issues, and collaborate with teams to enhance operational efficiency and c...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $95K *

Shape the future of employee engagement by developing and executing impactful benefits communications strategies that connect HR, vendors, and staff, enhancing understanding and utilization across the...

4 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$75K - $90K *

Elevate your career by leading sales operations, driving team performance, and ensuring exceptional customer satisfaction in a dynamic automotive environment. Collaborate with various departments to a...

Today

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$125K - $175K *

Join a team that's committed to excellence in automotive sales management. Lead and inspire the sales department, ensuring high customer satisfaction and effective training while driving sales and per...

Thornhill, ONIn-Person

4 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$123K - $227K *

Elevate customer success by driving AI adoption and organizational change. Collaborate cross-functionally to ensure deep operational use of AI solutions, optimizing value through data-driven insights...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $90K *

Engage with a dedicated team to enhance in-home sales through expert coaching, real-time feedback, and skill development. Drive customer satisfaction and consultant performance by modeling best practi...

4 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$80K - $95K *

Transform the in-home sales experience by coaching and developing a team of Flooring Consultants. Drive measurable improvements in customer engagement and sales performance through real-time observati...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$80K - $95K *

Champion the development of a high-performing sales team through in-field coaching, enhancing customer experiences and driving measurable results in a dynamic, consultative selling environment...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$80K - $90K *

Partner with us to lead a team of Flooring Consultants, providing in-field coaching and support to enhance the in-home sales experience. Drive performance improvements and customer satisfaction throug...

4 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$80K - $90K *

Partner with us to enhance the in-home sales experience through active coaching and performance support for a team of Flooring Consultants, ensuring exemplary customer interactions and achievement of...

4 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$95K - $115K *

Lead a dynamic team in delivering exceptional IT support services, managing daily operations, and enhancing user experience through effective troubleshooting and staff development in a hybrid work env...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Discover insights by leading the analytics strategy for sales and marketing. Build Power BI dashboards, partner with data teams, and translate data into actionable recommendations to drive performance...

5 days ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$167K - $260K *

Join a team that's dedicated to enhancing public sector banking by building strategic relationships with government entities, delivering tailored financial solutions, and acting as a trusted advisor a...

Today

  •   5 - 7 years exp.  •   Finance & Insurance

$167K - $260K *

Elevate public sector banking by building strategic relationships with government entities, delivering tailored financial solutions, and acting as a trusted advisor to enhance operational efficiency a...

Today

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Transform quality management by leading a dedicated team to enhance product quality, reduce scrap, and drive operational excellence in a dynamic manufacturing environment. Collaborate across functions...

Yesterday

  •   8 - 10 years exp.  •   Aerospace & Defense

$100K - $120K *

Join our team to enhance credit card operations by ensuring system stability, managing production support, and driving process improvements. Collaborate with cross-functional teams to deliver exceptio...

Today

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Drive operational excellence by managing credit card systems, ensuring stability and efficiency. Collaborate with cross-functional teams to enhance processes, resolve issues, and support daily operati...

Today

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Lead a dynamic Service Desk team to enhance IT support operations, drive service excellence, and foster a culture of continuous improvement while managing critical incidents and strategic initiatives...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$140K - $165K *

Transform customer relationships into strategic partnerships, driving revenue growth and operational efficiencies through technical expertise and business acumen. Lead customer success initiatives fro...

6 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Transform customer experiences by leading a dynamic team in delivering successful SaaS implementations. Drive excellence, foster collaboration, and embrace innovation to enhance onboarding processes a...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Drive customer success by leading a dynamic team in delivering high-quality SaaS implementations. Collaborate across functions to enhance performance, navigate challenges, and embrace innovative solut...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$96K - $120K *

Partner with us to drive client retention and growth by managing key accounts, enhancing relationships, and delivering creative business solutions, while leveraging internal teams for maximum ROI and...

3 weeks ago

  •   Less than 5 years exp.  •   Media

$104K - $122K *

Engage in AML/ATF compliance examinations, ensuring regulatory adherence and enhancing processes. Collaborate effectively with teams while communicating findings and building strong relationships acro...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$88K - $105K *

Elevate food safety and quality assurance standards by leading cross-functional teams to ensure compliance and continuous improvement across the supply chain, driving excellence in product quality and...

5 days ago

  •   5 - 7 years exp.  •   Food & Beverages

Frequently Asked Questions (FAQ)

  • What does a Customer Service Manager do?question toggle

    A Customer Service Manager leads customer support teams and operations, sets service expectations, addresses escalated concerns, and looks for ways to improve the customer experience.

  • What qualifications are commonly required for Customer Service Manager jobs?question toggle

    Requirements differ by employer, but postings often seek team leadership experience, excellent communication and problem-solving abilities, and familiarity with customer service processes, reporting, or CRM tools.

  • How much do Customer Service Manager jobs on Ladders pay?question toggle

    Ladders focuses on vetted professional jobs that pay $100,000 or more. Check individual listings for compensation details, since pay varies by employer, location, and role.

  • Where do Customer Service Managers work?question toggle

    Customer Service Managers work across industries such as technology, healthcare, financial services, retail, and business services, among others.

  • How can I find Customer Service Manager jobs on Ladders?question toggle

    Browse Customer Service Manager listings on Ladders, review each role's requirements and compensation information, and apply to positions that fit your experience and career goals.