Customer Service Manager Jobs

Explore Customer Service Manager opportunities that pay $100,000 or more on Ladders. These leaders shape the customer experience by guiding service teams, improving support operations, and helping organizations build lasting customer relationships. Browse vetted roles across industries and discover opportunities that match your leadership experience and career goals.

What Does a Customer Service Manager Do?

Customer Service Managers oversee the people, processes, and tools that help customers get answers and resolve issues. Depending on the organization, responsibilities may include managing support teams, setting service standards, monitoring customer feedback, handling escalations, and coordinating with departments such as sales, product, and operations.

Skills and Qualifications

Employers commonly seek experience leading customer-facing teams, strong communication and problem-solving skills, and the ability to turn customer insights into practical improvements. Familiarity with contact center or customer relationship management (CRM) systems, performance reporting, workforce planning, and service quality programs can also be valuable. Requirements vary by employer and role.

Career Opportunities

Customer Service Managers work in a wide range of sectors, including technology, financial services, healthcare, retail, and business services. Depending on the company, this career path may lead to senior customer experience, support operations, or service leadership positions. Search Ladders for vetted openings with compensation of $100,000 or more.

Find Customer Service Manager Jobs on Ladders

Use Ladders to explore high-paying Customer Service Manager jobs and find roles suited to your background. Review each listing for details about responsibilities, qualifications, location, and compensation, then apply to opportunities aligned with your next career move.

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$70K - $130K *

Champion the design and optimization of site merchandising to enhance customer engagement and drive traffic. Leverage analytics and collaborate cross-functionally to influence strategic site changes a...

Today

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$70K - $130K *

Shape customer engagement by optimizing site merchandising and layouts. Collaborate cross-functionally to drive traffic and enhance user experience through data-driven insights and strategic initiativ...

Bentonville, ARRemote

Today

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$70K - $130K *

Advance your career by leading medium-scale projects, collaborating with stakeholders to deliver effective solutions, manage budgets, and foster team development while ensuring alignment with organiza...

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$70K - $130K *

Lead and execute multiple medium-scale projects by collaborating with stakeholders to deliver effective solutions, manage budgets, and foster team development while ensuring alignment with organizatio...

Bentonville, ARRemote

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$55K - $120K *

Drive operational excellence by leading a retail team to maximize sales, enhance customer experience, and achieve profitability while ensuring compliance with company standards and regulations...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$55K - $120K *

Champion operational excellence by leading a dynamic team to drive sales, enhance customer experience, and maximize profitability while ensuring compliance with company standards and regulations...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$85K - $120K *

Lead store operations, drive sales, and inspire team performance while ensuring top-tier customer service and profitability in a dynamic retail environment...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$80K - $120K *

Join a team that's dedicated to optimizing IT operations and enhancing employee support. Leverage your expertise to troubleshoot issues, manage systems, and drive efficiencies while ensuring security...

Toronto, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Transform the product development landscape by managing the entire lifecycle of consumer electronics, from concept to launch. Collaborate with cross-functional teams and external partners to deliver i...

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$95K - $115K *

Drive inventory excellence by leading planning and tooling teams, managing contracts, and ensuring compliance. Oversee budget management and supplier negotiations to optimize operations and support ma...

3 days ago

  •   5 - 7 years exp.  •   Transportation

$110K - $130K *

Optimize security operations by leading a 24/7 Enterprise Security Command Center, ensuring effective incident response, access control, and operational readiness while fostering team development and...

6 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$130K - $150K *

Join a dynamic team as a Regional Service Manager, overseeing multiple service locations. Lead operational excellence, enhance service performance, and drive fleet reliability while fostering a cultur...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Transportation

$130K - $150K *

Grow your career by providing leadership and operational excellence in fleet maintenance management. Drive profitability, ensure regulatory compliance, and build strong partnerships to maintain high s...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Transportation

$104K - $145K *

Lead the charge in developing a robust quality control program, managing a team to enhance operational processes, mitigate risks, and ensure compliance across lending operations while leveraging autom...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$90K - $110K *

Lead the charge in optimizing parking operations by driving revenue, ensuring safety, and fostering a culture of exceptional service through effective team management and strategic planning...

6 days ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$130K - $150K *

Champion strategic sales initiatives by leveraging your expertise in enterprise-level software solutions for the manufacturing sector, driving customer success and exceeding quota targets through cons...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Engage and grow your career by managing customer accounts and driving business development within the oil and gas service industry, ensuring customer satisfaction through tailored solutions and strong...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$70K - $117K *

Lead financial operations by overseeing deposits, billing, and commissions. Drive accuracy, operational excellence, and continuous improvement while managing teams and collaborating with stakeholders...

Waterloo, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$70K - $117K *

Optimize financial operations by leading teams in deposits, billing, and commissions. Drive accuracy, enhance service quality, and foster continuous improvement while collaborating with key stakeholde...

Toronto, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$70K - $117K *

Drive operational excellence by leading financial operations teams, ensuring accurate billing, deposits, and commissions. Collaborate with stakeholders to enhance service quality and implement continu...

Montreal, QCIn-Person

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$130K - $150K *

Empower our clients by driving strategic sales of enterprise-level supply chain solutions in the automotive sector. Build trusted relationships, deliver compelling value propositions, and achieve sale...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $120K *

Grow your career with a pivotal role in enhancing customer relationships and driving sales in the energy sector. Leverage your expertise to promote advanced service solutions, ensuring optimal perform...

6 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$112K - $197K *

Transform patient care by leading pharmacy operations, ensuring compliance, and driving sales. Oversee team development, manage finances, and enhance community outreach while delivering exceptional se...

6 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Lead the charge in enhancing customer operations by optimizing service delivery, managing order processes, and fostering cross-functional collaboration to ensure exceptional customer experiences in a...

6 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$85K - $95K *

Grow your career with a dynamic team, managing post-sales operations for key customers. Leverage your expertise in coordinating production schedules and delivery, ensuring alignment with customer need...

RemoteRemote

4 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

Frequently Asked Questions (FAQ)

  • What does a Customer Service Manager do?question toggle

    A Customer Service Manager leads customer support teams and operations, sets service expectations, addresses escalated concerns, and looks for ways to improve the customer experience.

  • What qualifications are commonly required for Customer Service Manager jobs?question toggle

    Requirements differ by employer, but postings often seek team leadership experience, excellent communication and problem-solving abilities, and familiarity with customer service processes, reporting, or CRM tools.

  • How much do Customer Service Manager jobs on Ladders pay?question toggle

    Ladders focuses on vetted professional jobs that pay $100,000 or more. Check individual listings for compensation details, since pay varies by employer, location, and role.

  • Where do Customer Service Managers work?question toggle

    Customer Service Managers work across industries such as technology, healthcare, financial services, retail, and business services, among others.

  • How can I find Customer Service Manager jobs on Ladders?question toggle

    Browse Customer Service Manager listings on Ladders, review each role's requirements and compensation information, and apply to positions that fit your experience and career goals.