Customer Service Manager Jobs

Explore Customer Service Manager opportunities that pay $100,000 or more on Ladders. These leaders shape the customer experience by guiding service teams, improving support operations, and helping organizations build lasting customer relationships. Browse vetted roles across industries and discover opportunities that match your leadership experience and career goals.

What Does a Customer Service Manager Do?

Customer Service Managers oversee the people, processes, and tools that help customers get answers and resolve issues. Depending on the organization, responsibilities may include managing support teams, setting service standards, monitoring customer feedback, handling escalations, and coordinating with departments such as sales, product, and operations.

Skills and Qualifications

Employers commonly seek experience leading customer-facing teams, strong communication and problem-solving skills, and the ability to turn customer insights into practical improvements. Familiarity with contact center or customer relationship management (CRM) systems, performance reporting, workforce planning, and service quality programs can also be valuable. Requirements vary by employer and role.

Career Opportunities

Customer Service Managers work in a wide range of sectors, including technology, financial services, healthcare, retail, and business services. Depending on the company, this career path may lead to senior customer experience, support operations, or service leadership positions. Search Ladders for vetted openings with compensation of $100,000 or more.

Find Customer Service Manager Jobs on Ladders

Use Ladders to explore high-paying Customer Service Manager jobs and find roles suited to your background. Review each listing for details about responsibilities, qualifications, location, and compensation, then apply to opportunities aligned with your next career move.

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$110K - $140K *

Lead the charge in optimizing service department operations, enhancing customer satisfaction, and developing team performance. Drive efficiency and compliance while fostering a high-performance cultur...

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$105K - $120K *

Empower your career by leading front-of-house operations across multiple dining venues. Drive exceptional guest experiences and operational excellence while managing a dynamic team in a fast-paced env...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$85K - $95K *

Shape the future of luxury living by overseeing engineering operations, leading a high-performing team, and ensuring top-tier service in a prestigious residential environment. Drive excellence in buil...

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$105K - $120K *

Join a dynamic team to drive growth in wholesale sales, managing key accounts and collaborating with cross-functional teams. Leverage analytical skills to identify opportunities and execute strategies...

3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$110K - $140K *

Deliver operational excellence by transforming creative vision into efficient product development. Lead cross-functional teams, manage vendor relationships, and ensure quality and profitability throug...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Oversee end-to-end supply chain management, from sourcing and purchasing to logistics, ensuring timely delivery and quality of materials for prototype development and production. Negotiate with suppli...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$78K - $95K *

Grow your career with us by managing logistics and operations in a dynamic environment. Lead teams, optimize processes, and ensure compliance while enhancing service levels and inventory control for m...

6 days ago

  •   8 - 10 years exp.  •   Business Services

$88K - $105K *

Engage in leading cross-functional projects that drive strategic growth. Own initiatives from inception to delivery, utilizing analytical skills and project management tools to ensure successful execu...

6 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$88K - $105K *

Transform HR practices by partnering with managers to drive program adoption, enhance employee relations, and support acquisitions in a dynamic, growth-focused environment. Leverage data insights to p...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$120K - $140K *

Join a team that's optimizing supply chain operations, focusing on procurement, inventory management, and 3PL relationships to enhance efficiency and support business growth across DTC and B2B channel...

Today

  •   5 - 7 years exp.  •   Consumer Technology

$63K - $116K *

Drive your career with a dynamic sales role focused on building and maintaining strong customer relationships while achieving sales goals in a competitive market environment...

1 week ago

  •   Less than 5 years exp.  •   Transportation

$191K - $256K *

Shape the future of AI-driven product management, leading a high-performing team to deliver innovative solutions and drive strategic direction for content intelligence in a dynamic media landscape...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$89K - $166K *

Drive team performance and strategic growth in Commercial P&C insurance. Lead, coach, and develop Claims Account Managers to achieve revenue objectives while managing key client relationships and ensu...

4 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Elevate provider success by owning relationships, driving adoption, and transforming workflows for a portfolio of healthcare organizations. Collaborate with stakeholders to enhance platform usage and...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$95K - $135K *

Join us to lead operational transformation and continuous improvement initiatives across diverse functions. Drive measurable enhancements in efficiency, productivity, and employee experience through i...

Today

  •   5 - 7 years exp.  •   Finance & Insurance

$95K - $135K *

Shape the future of operational excellence by leading transformative initiatives that enhance efficiency, productivity, and employee experience through innovative process redesign and automation strat...

Etobicoke, ONIn-Person

Today

  •   5 - 7 years exp.  •   Finance & Insurance

$64K - $120K *

Unlock your potential by managing client relationships and providing expert guidance on health and welfare plans. Collaborate with teams to analyze data, prepare presentations, and ensure compliance w...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$174K - $195K *

Lead a dynamic accounting team in managing complex government contracts, ensuring compliance and strategic oversight. Collaborate with executives to influence multimillion-dollar decisions and drive p...

2 days ago

  •   8 - 10 years exp.  •   Staffing

$73K - $110K *

Champion a culture of safety and quality by leading training initiatives, ensuring compliance, and enhancing technician performance across the district. Drive continuous improvement in auto glass repa...

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$166K - $228K *

Oversee transformational AI projects within the Voice of Customer team, collaborating with cross-functional stakeholders to enhance customer experience and drive high-impact initiatives from concept t...

Reposted 1 week ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$166K - $228K *

Drive transformational AI projects within the Voice of Customer team, collaborating with cross-functional leaders to enhance customer experience and deliver high-impact programs globally. Shape the fu...

Reposted 1 week ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$166K - $228K *

Lead transformational AI projects within the Voice of Customer team, collaborating with cross-functional stakeholders to enhance customer experience and drive high-impact initiatives from concept to d...

Reposted 1 week ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Engage with us to drive sales growth and enhance customer relationships in the automotive sector. Collaborate cross-functionally to implement strategies that boost market share and profitability while...

Reposted yesterday

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Transform workplace safety culture nationwide by partnering with leadership to implement effective safety practices, ensuring compliance with regulations, and developing engaging training programs for...

4 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$88K - $105K *

Join a team that's dedicated to enhancing customer satisfaction through effective leadership and strategic direction in field services. Drive improvements, manage a skilled team, and deliver impactful...

6 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

Frequently Asked Questions (FAQ)

  • What does a Customer Service Manager do?question toggle

    A Customer Service Manager leads customer support teams and operations, sets service expectations, addresses escalated concerns, and looks for ways to improve the customer experience.

  • What qualifications are commonly required for Customer Service Manager jobs?question toggle

    Requirements differ by employer, but postings often seek team leadership experience, excellent communication and problem-solving abilities, and familiarity with customer service processes, reporting, or CRM tools.

  • How much do Customer Service Manager jobs on Ladders pay?question toggle

    Ladders focuses on vetted professional jobs that pay $100,000 or more. Check individual listings for compensation details, since pay varies by employer, location, and role.

  • Where do Customer Service Managers work?question toggle

    Customer Service Managers work across industries such as technology, healthcare, financial services, retail, and business services, among others.

  • How can I find Customer Service Manager jobs on Ladders?question toggle

    Browse Customer Service Manager listings on Ladders, review each role's requirements and compensation information, and apply to positions that fit your experience and career goals.