Customer Service Manager Jobs

Explore Customer Service Manager opportunities that pay $100,000 or more on Ladders. These leaders shape the customer experience by guiding service teams, improving support operations, and helping organizations build lasting customer relationships. Browse vetted roles across industries and discover opportunities that match your leadership experience and career goals.

What Does a Customer Service Manager Do?

Customer Service Managers oversee the people, processes, and tools that help customers get answers and resolve issues. Depending on the organization, responsibilities may include managing support teams, setting service standards, monitoring customer feedback, handling escalations, and coordinating with departments such as sales, product, and operations.

Skills and Qualifications

Employers commonly seek experience leading customer-facing teams, strong communication and problem-solving skills, and the ability to turn customer insights into practical improvements. Familiarity with contact center or customer relationship management (CRM) systems, performance reporting, workforce planning, and service quality programs can also be valuable. Requirements vary by employer and role.

Career Opportunities

Customer Service Managers work in a wide range of sectors, including technology, financial services, healthcare, retail, and business services. Depending on the company, this career path may lead to senior customer experience, support operations, or service leadership positions. Search Ladders for vetted openings with compensation of $100,000 or more.

Find Customer Service Manager Jobs on Ladders

Use Ladders to explore high-paying Customer Service Manager jobs and find roles suited to your background. Review each listing for details about responsibilities, qualifications, location, and compensation, then apply to opportunities aligned with your next career move.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$117K - $145K *

Champion field service excellence by leading HVAC/MEP operations, mentoring technicians, and driving business growth while ensuring safety and quality standards are met across your territory...

2 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Champion customer satisfaction by leading complex escalations, analyzing trends, and implementing resolution strategies. Collaborate with stakeholders to enhance processes and mentor team members, ens...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$125K - $213K *

Elevate banking innovation by leading AI integration into workflows, enhancing client servicing and operational efficiency. Collaborate across teams to drive product strategy and deliver intelligent s...

Yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$125K - $213K *

Unlock potential by leading AI integration in banking workflows, driving product strategy, and collaborating across teams to enhance client servicing and operational efficiency. Influence enterprise A...

Yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$125K - $213K *

Empower innovation at the intersection of AI and banking, driving product strategy and execution across teams to enhance client servicing and operational efficiency in core banking workflows...

Yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$125K - $213K *

Join a team that's redefining banking by integrating AI into core workflows, enhancing client servicing and operational efficiency. Collaborate across teams to drive product strategy and deliver innov...

Yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$92K - $138K *

Join a team that's driving product innovation and growth. As a Product Manager, you'll oversee product lines from conception to market, collaborating with cross-functional teams to enhance profitabili...

Reposted yesterday

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Lead daily operations in servicing, driving excellence and compliance while fostering team development and continuous improvement. Utilize data and technology to enhance customer experience and operat...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $120K *

Join us to elevate the customer support experience by leading a dynamic team, leveraging data-driven insights, and integrating AI solutions to enhance service quality and operational efficiency in a c...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $105K *

Lead a dynamic team of Field Engineers to optimize post-sales technical services, ensuring seamless installations and exceptional support for mission-critical audio recording solutions in public safet...

RemoteRemote

6 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$100K - $120K *

Transform customer activation by leading operational readiness and training coordination. Manage a team to streamline onboarding processes and enhance productivity, ensuring customers reach their init...

United StatesRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $300K *

Transform the sales landscape by leading a dynamic team, maximizing profitability, and driving customer satisfaction in a fast-paced automotive dealership environment. Engage directly with customers t...

6 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$105K - $144K *

Optimize partner success by managing relationships and ensuring smooth post-contract execution. Drive collaboration across teams, enhance reporting processes, and identify growth opportunities within...

2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$120K - $150K *

Champion innovative AI solutions in consumer industries by defining and driving product priorities. Collaborate with cross-functional teams to transform market needs into scalable, AI-powered capabili...

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$78K - $103K *

Lead a dynamic service team to enhance customer satisfaction, drive sales, and manage operational performance. Foster a safe environment while resolving issues and achieving budget goals through effec...

Reposted yesterday

  •   Less than 5 years exp.  •   Staffing

$82K - $110K *

Contribute to team excellence by managing service operations, enhancing customer satisfaction, and leading training initiatives to achieve sales and operational goals. Provide hands-on leadership and...

Reposted yesterday

  •   Less than 5 years exp.  •   Staffing

$78K - $103K *

Deliver high-quality service management by leading a customer-focused team, ensuring optimal performance, and fostering a positive work environment while achieving sales and operational goals...

Reposted yesterday

  •   Less than 5 years exp.  •   Staffing

$80K - $103K *

Lead the charge in managing a dynamic Service team focused on customer satisfaction, operational excellence, and team performance. Drive sales success while fostering a safe and positive work environm...

Reposted yesterday

  •   Less than 5 years exp.  •   Staffing

$74K - $99K *

Lead and optimize our customer-facing service team while enhancing performance, ensuring high customer satisfaction, and managing operational challenges. Drive team success through leadership and effe...

Hamilton, ONIn-Person

Reposted 1 week ago

  •   Less than 5 years exp.  •   Staffing

$78K - $103K *

Engage as a Service Manager to lead customer-facing teams, drive performance, resolve issues, and foster a high level of customer satisfaction while achieving sales and operational goals...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Staffing

$78K - $103K *

Lead the charge in managing a customer-focused Service team to drive performance, enhance customer satisfaction, and achieve key service and sales goals through effective leadership and operational ex...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Staffing

$74K - $99K *

Empower your leadership skills by managing a service team focused on customer satisfaction and operational excellence. Drive sales, improve service quality, and ensure your team's success through effe...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Staffing

$82K - $110K *

Lead the charge in managing a customer-focused service team, ensuring high performance, training in sales techniques, and resolving issues while achieving budgetary and satisfaction goals through dire...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Staffing

$80K - $95K *

Transform the manufacturing landscape by leading high-quality production processes, enhancing efficiencies, and fostering a safe work environment. Drive continuous improvement initiatives while achiev...

Today

  •   Less than 5 years exp.  •   Food & Beverages

$95K - $115K *

Shape clinical quality and network management by leading a dedicated team to enhance provider relationships, ensure compliance, and drive performance improvement across the healthcare network. Engage...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Customer Service Manager do?question toggle

    A Customer Service Manager leads customer support teams and operations, sets service expectations, addresses escalated concerns, and looks for ways to improve the customer experience.

  • What qualifications are commonly required for Customer Service Manager jobs?question toggle

    Requirements differ by employer, but postings often seek team leadership experience, excellent communication and problem-solving abilities, and familiarity with customer service processes, reporting, or CRM tools.

  • How much do Customer Service Manager jobs on Ladders pay?question toggle

    Ladders focuses on vetted professional jobs that pay $100,000 or more. Check individual listings for compensation details, since pay varies by employer, location, and role.

  • Where do Customer Service Managers work?question toggle

    Customer Service Managers work across industries such as technology, healthcare, financial services, retail, and business services, among others.

  • How can I find Customer Service Manager jobs on Ladders?question toggle

    Browse Customer Service Manager listings on Ladders, review each role's requirements and compensation information, and apply to positions that fit your experience and career goals.