Customer Service Manager Jobs

Explore Customer Service Manager opportunities that pay $100,000 or more on Ladders. These leaders shape the customer experience by guiding service teams, improving support operations, and helping organizations build lasting customer relationships. Browse vetted roles across industries and discover opportunities that match your leadership experience and career goals.

What Does a Customer Service Manager Do?

Customer Service Managers oversee the people, processes, and tools that help customers get answers and resolve issues. Depending on the organization, responsibilities may include managing support teams, setting service standards, monitoring customer feedback, handling escalations, and coordinating with departments such as sales, product, and operations.

Skills and Qualifications

Employers commonly seek experience leading customer-facing teams, strong communication and problem-solving skills, and the ability to turn customer insights into practical improvements. Familiarity with contact center or customer relationship management (CRM) systems, performance reporting, workforce planning, and service quality programs can also be valuable. Requirements vary by employer and role.

Career Opportunities

Customer Service Managers work in a wide range of sectors, including technology, financial services, healthcare, retail, and business services. Depending on the company, this career path may lead to senior customer experience, support operations, or service leadership positions. Search Ladders for vetted openings with compensation of $100,000 or more.

Find Customer Service Manager Jobs on Ladders

Use Ladders to explore high-paying Customer Service Manager jobs and find roles suited to your background. Review each listing for details about responsibilities, qualifications, location, and compensation, then apply to opportunities aligned with your next career move.

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$110K - $130K *

Advance customer engagement in banking by executing product strategies and managing CRM solutions. Collaborate with cross-functional teams to enhance customer relationships and drive measurable value...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$119K - $187K *

Transform branch performance by leading, developing, and coaching managers to achieve growth, enhance customer experience, and build a high-performing workforce across the district, while maintaining...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$130K - $150K *

Analyze enterprise-level financial data and forecasts to drive strategic decision-making. Collaborate with senior leadership and support M&A activities while enhancing financial models and reporting a...

1 week ago

  •   Less than 5 years exp.  •   Staffing

$90K - $120K *

Join a dynamic team to lead multifamily property management operations, enhancing asset performance and team development across a diverse portfolio. Drive strategic initiatives, foster relationships...

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$82K - $110K *

Champion a high-performance Service team, driving customer satisfaction and sales goals. Oversee operations, enhance team capabilities, and ensure effective resolution of issues, while maintaining a s...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Staffing

$100K - $120K *

Take ownership of operations across multiple healthcare branches, driving growth and excellence. Lead a team of Branch Managers, manage P&L, and enhance customer service while implementing strategic s...

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$95K - $115K *

Oversee site operations as a leader in renewable energy, driving safety and efficiency across multiple wind farms while ensuring high customer satisfaction and financial performance...

Reposted 6 days ago

  •   Less than 5 years exp.  •   Business Services

$90K - $110K *

Elevate quality assurance standards by leading audits, managing QA/QC teams, and driving continuous improvement initiatives to ensure compliance with industry regulations and customer requirements...

2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$80K - $95K *

Lead quality assurance initiatives by overseeing audits, managing data analysis, and ensuring compliance with industry standards. Collaborate with teams to enhance the Quality Management System and dr...

2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$110K - $130K *

Unlock potential by leading impactful BI solutions that transform data into actionable insights. Collaborate with clients and teams to manage the full lifecycle of projects, ensuring alignment with bu...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$100K - $120K *

Take ownership of impactful BI solutions, leading client engagements and project lifecycles. Collaborate with stakeholders to transform data into actionable insights, ensuring alignment with business...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$93K - $100K *

Pioneer customer success as you enhance operations through software solutions, driving strategic growth while delivering exceptional support. Collaborate with clients to identify solutions and ensure...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $100K *

Drive your career with a leadership role overseeing operations of convenience stores and travel plazas. Lead teams, develop business plans, and implement strategies to maximize sales while ensuring co...

3 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$88K - $147K *

Inspire and elevate employee engagement through strategic internal communications. Collaborate with leaders to craft and deliver impactful messaging that drives understanding of company goals and fost...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$90K - $110K *

The Customer Success Manager at Rilla will be responsible for ensuring a smooth onboarding experience for clients and driving their long-term success with the conversation intelligence software. This...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$71K - $110K *

Manage a dynamic Service Delivery Team, driving client satisfaction and operational excellence. Lead efforts in coaching, compliance, and process improvements while overseeing staffing and performance...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Transportation

$80K - $100K *

Accelerate progress at our dynamic sales team by driving new business growth, managing client relationships, and exceeding sales goals in the NYC territory. Collaborate with key decision-makers to sho...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Lead the charge in driving commercial sales growth by mentoring a dynamic team, executing strategic plans, and fostering strong partnerships to enhance performance and customer satisfaction...

Toronto, ONIn-Person

5 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$85K - $115K *

Join a team that's dedicated to driving customer success through strategic account management, ensuring retention, renewals, and product adoption while fostering strong relationships across diverse in...

Wellesley, MARemote

3 weeks ago

  •   Less than 5 years exp.  •   Media

$85K - $115K *

Lead the charge in customer success by managing a diverse portfolio, driving retention, renewals, and product adoption. Collaborate cross-functionally to ensure seamless onboarding and maximize custom...

3 weeks ago

  •   Less than 5 years exp.  •   Media

$88K - $106K *

Empower customer success by managing a portfolio of accounts, driving product adoption, and ensuring account health. Build trusted relationships and coordinate renewals while leveraging insights to en...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $90K *

Oversee high-end culinary operations, ensuring exceptional food quality and service. Lead menu development, manage inventory, and maintain compliance with safety standards while developing a skilled c...

1 week ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$50K - $150K *

Develop strong relationships with skilled nursing facilities in the Milwaukee metro. Engage with Administrators and Directors of Nursing to facilitate alignment calls, ensuring effective communication...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$50K - $150K *

Unlock potential by building strong relationships with skilled nursing facilities, facilitating alignment calls, and ensuring seamless communication between clinical teams and administrators across th...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$50K - $150K *

Engage with skilled nursing facilities in the Cincinnati metro, building lasting relationships with key staff. Drive alignment calls and support clinical teams, ensuring facilities receive essential c...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Customer Service Manager do?question toggle

    A Customer Service Manager leads customer support teams and operations, sets service expectations, addresses escalated concerns, and looks for ways to improve the customer experience.

  • What qualifications are commonly required for Customer Service Manager jobs?question toggle

    Requirements differ by employer, but postings often seek team leadership experience, excellent communication and problem-solving abilities, and familiarity with customer service processes, reporting, or CRM tools.

  • How much do Customer Service Manager jobs on Ladders pay?question toggle

    Ladders focuses on vetted professional jobs that pay $100,000 or more. Check individual listings for compensation details, since pay varies by employer, location, and role.

  • Where do Customer Service Managers work?question toggle

    Customer Service Managers work across industries such as technology, healthcare, financial services, retail, and business services, among others.

  • How can I find Customer Service Manager jobs on Ladders?question toggle

    Browse Customer Service Manager listings on Ladders, review each role's requirements and compensation information, and apply to positions that fit your experience and career goals.