Customer Service Manager Jobs

Explore Customer Service Manager opportunities that pay $100,000 or more on Ladders. These leaders shape the customer experience by guiding service teams, improving support operations, and helping organizations build lasting customer relationships. Browse vetted roles across industries and discover opportunities that match your leadership experience and career goals.

What Does a Customer Service Manager Do?

Customer Service Managers oversee the people, processes, and tools that help customers get answers and resolve issues. Depending on the organization, responsibilities may include managing support teams, setting service standards, monitoring customer feedback, handling escalations, and coordinating with departments such as sales, product, and operations.

Skills and Qualifications

Employers commonly seek experience leading customer-facing teams, strong communication and problem-solving skills, and the ability to turn customer insights into practical improvements. Familiarity with contact center or customer relationship management (CRM) systems, performance reporting, workforce planning, and service quality programs can also be valuable. Requirements vary by employer and role.

Career Opportunities

Customer Service Managers work in a wide range of sectors, including technology, financial services, healthcare, retail, and business services. Depending on the company, this career path may lead to senior customer experience, support operations, or service leadership positions. Search Ladders for vetted openings with compensation of $100,000 or more.

Find Customer Service Manager Jobs on Ladders

Use Ladders to explore high-paying Customer Service Manager jobs and find roles suited to your background. Review each listing for details about responsibilities, qualifications, location, and compensation, then apply to opportunities aligned with your next career move.

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$85K - $135K *

Transform client experiences by leading a national team focused on relationship management, service excellence, and operational efficiency in the retirement sector. Drive growth and retention through...

Waterloo, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$85K - $135K *

Lead the charge in managing a national team focused on client relationships, service delivery, and operational excellence in the retirement sector. Drive team performance, enhance client experiences...

Toronto, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$95K - $208K *

Unlock potential by managing key client accounts, driving growth through strategic planning and relationship building. Collaborate with teams to deliver tailored solutions and maximize customer satisf...

4 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$80K - $100K *

Transform retail operations by leading a dynamic team to drive sales, enhance customer experience, and maximize profitability while ensuring compliance with company standards and regulations...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$80K - $95K *

Lead the charge in field service operations, managing a team of mechanics to enhance service quality and efficiency, while ensuring exceptional customer satisfaction and safety standards in a fast-pac...

Reposted 6 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$130K - $160K *

Transform elevator service operations by leading a dynamic team of mechanics, managing budgets and safety while partnering with sales teams to enhance customer satisfaction across the Anaheim and Sout...

Reposted 6 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$85K - $100K *

Unlock your potential by leading complex international growth initiatives. Collaborate with senior leaders and cross-functional teams to translate strategic priorities into actionable project plans, e...

6 days ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$65K - $98K *

Champion fleet safety by coaching drivers and ensuring DOT compliance. Lead safety operations, develop protocols, and leverage data insights to enhance performance. Join a team dedicated to improving...

Today

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$65K - $98K *

Lead the charge in enhancing fleet safety by coaching drivers, ensuring DOT compliance, and implementing effective safety protocols. Utilize data-driven insights to improve performance and foster a cu...

Today

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$100K - $140K *

Grow your career with a dynamic role focused on managing mid-market accounts, driving revenue growth, and building lasting customer relationships through strategic problem-solving and consultative sel...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $170K *

Join a dynamic team as you manage mid-market accounts, driving growth through renewals and upsells. Build lasting relationships, uncover new opportunities, and deliver impactful solutions that enhance...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $85K *

Empower healthcare excellence by leading Patient Food Services across multiple facilities. Drive team performance, ensure compliance, and enhance patient satisfaction through effective management and...

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$123K - $229K *

Lead the charge in enhancing customer care operations across North America and Latin America. Mentor teams, develop strategies, and drive process improvements to elevate customer experience and operat...

6 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Transform technical support operations by leading a dynamic team focused on automation and innovation. Drive efficiency and enhance the experience for over 35,000 associates through strategic leadersh...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$121K - $189K *

Innovate and lead a dynamic Technical Support team, driving efficiency and automation to enhance service delivery for over 35,000 associates. Foster a culture of collaboration and continuous improveme...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$95K - $115K *

Drive operational excellence in supply chain management, ensuring safety, efficiency, and cost-effectiveness. Lead teams to achieve strategic goals while fostering collaboration across departments in...

2 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$126K - $177K *

Lead a dynamic Managed Services Engineering Team to enhance customer satisfaction, optimize operations, and drive continuous service improvement while fostering strong relationships with clients and p...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $160K *

Empower a dynamic team of Field Service Engineers, ensuring safety and regulatory compliance while driving operational excellence and enhancing customer satisfaction in the Automation Energy sector ac...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Elevate your career by managing billing operations for diverse products. Drive invoicing, collections, and account reconciliation while collaborating with teams to enhance financial accuracy and custo...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$80K - $95K *

Accelerate your career by leading a team in managing Workers Compensation claims, ensuring compliance and productivity while mentoring staff and enhancing operational efficiency within a dynamic servi...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $120K *

Drive operational excellence as you lead our production team, ensuring efficient processes and high-quality standards in a dynamic manufacturing environment. This is a pivotal role with growth potenti...

Toronto, ONIn-Person

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$89K - $111K *

Manage and lead a dynamic distribution center, driving operational excellence and team performance across multiple shifts while fostering a culture of continuous improvement and employee engagement...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Shape the future of healthcare by leading AI-driven platforms, ensuring operational excellence and compliance, while collaborating with diverse teams to enhance payer services and support continuous i...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $120K *

Join a team that's driving operational excellence in HVAC management. Lead service, installation, and sales teams while ensuring customer satisfaction and achieving revenue goals in a dynamic environm...

Yesterday

  •   5 - 7 years exp.  •   Technical Services

$138K - $200K *

Transform partner success by leading a high-performing team of Channel Managers. Drive growth through innovative strategies, coaching, and collaboration across Microsoft’s ecosystem to achieve measura...

RemoteRemote

5 days ago

  •   5 - 7 years exp.  •   Consumer Technology

Frequently Asked Questions (FAQ)

  • What does a Customer Service Manager do?question toggle

    A Customer Service Manager leads customer support teams and operations, sets service expectations, addresses escalated concerns, and looks for ways to improve the customer experience.

  • What qualifications are commonly required for Customer Service Manager jobs?question toggle

    Requirements differ by employer, but postings often seek team leadership experience, excellent communication and problem-solving abilities, and familiarity with customer service processes, reporting, or CRM tools.

  • How much do Customer Service Manager jobs on Ladders pay?question toggle

    Ladders focuses on vetted professional jobs that pay $100,000 or more. Check individual listings for compensation details, since pay varies by employer, location, and role.

  • Where do Customer Service Managers work?question toggle

    Customer Service Managers work across industries such as technology, healthcare, financial services, retail, and business services, among others.

  • How can I find Customer Service Manager jobs on Ladders?question toggle

    Browse Customer Service Manager listings on Ladders, review each role's requirements and compensation information, and apply to positions that fit your experience and career goals.