Customer Service Manager Jobs

Explore Customer Service Manager opportunities that pay $100,000 or more on Ladders. These leaders shape the customer experience by guiding service teams, improving support operations, and helping organizations build lasting customer relationships. Browse vetted roles across industries and discover opportunities that match your leadership experience and career goals.

What Does a Customer Service Manager Do?

Customer Service Managers oversee the people, processes, and tools that help customers get answers and resolve issues. Depending on the organization, responsibilities may include managing support teams, setting service standards, monitoring customer feedback, handling escalations, and coordinating with departments such as sales, product, and operations.

Skills and Qualifications

Employers commonly seek experience leading customer-facing teams, strong communication and problem-solving skills, and the ability to turn customer insights into practical improvements. Familiarity with contact center or customer relationship management (CRM) systems, performance reporting, workforce planning, and service quality programs can also be valuable. Requirements vary by employer and role.

Career Opportunities

Customer Service Managers work in a wide range of sectors, including technology, financial services, healthcare, retail, and business services. Depending on the company, this career path may lead to senior customer experience, support operations, or service leadership positions. Search Ladders for vetted openings with compensation of $100,000 or more.

Find Customer Service Manager Jobs on Ladders

Use Ladders to explore high-paying Customer Service Manager jobs and find roles suited to your background. Review each listing for details about responsibilities, qualifications, location, and compensation, then apply to opportunities aligned with your next career move.

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$80K - $95K *

Transform customer interactions by leading a high-performing CSR team, optimizing booking conversions, and enhancing client satisfaction while driving operational efficiency in a dynamic contact cente...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$86K - $102K *

Transform customer service operations by leading a dynamic team focused on B2B service excellence, data-driven decision-making, and continuous improvement to enhance customer satisfaction and operatio...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $120K *

Transform operational performance as a key strategic partner. Drive improvements, ensure consistency, and enhance customer satisfaction across multiple locations while leading high-impact initiatives...

Reposted yesterday

  •   Less than 5 years exp.  •   Hospitality & Recreation

$90K - $120K *

Champion operational excellence and drive performance improvements across regions. Collaborate with leaders to enhance service standards, boost customer satisfaction, and foster a culture of accountab...

Reposted yesterday

  •   Less than 5 years exp.  •   Hospitality & Recreation

$55K - $125K *

Champion exceptional customer experiences by leading a dynamic sales team. Drive performance, foster relationships, and mentor talent to achieve business goals while maximizing your earning potential...

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$55K - $125K *

Inspire growth as a Store Manager, leading a dynamic sales team to deliver exceptional customer experiences while driving business results and fostering team development in a rewarding environment...

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$55K - $150K *

Drive exceptional sales performance by leading a dynamic team, fostering customer relationships, and ensuring operational excellence. This role empowers you to mentor others while achieving personal a...

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$55K - $150K *

Lead a dynamic sales team to drive performance, enhance customer experiences, and achieve business goals. This role emphasizes mentorship, operational excellence, and relationship-building to maximize...

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$55K - $150K *

Engage as a Store Manager, leading a sales team to drive performance, enhance customer experiences, and achieve business goals. This role emphasizes mentorship, operational excellence, and relationshi...

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$65K - $120K *

Empower your career as a Store Manager, leading a dynamic sales team to achieve targets, enhance customer relationships, and drive business growth while enjoying substantial financial rewards and ongo...

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$55K - $120K *

Transform the sales landscape by leading a dynamic team, driving performance, and fostering customer relationships. This role offers significant financial rewards and the chance to mentor others while...

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$55K - $120K *

Join a dynamic team as a Store Manager, driving sales performance and mentoring staff. This role offers the chance to build customer relationships, achieve operational targets, and enjoy substantial f...

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$55K - $120K *

Lead a dynamic sales team to achieve operational targets and enhance customer relationships. Drive business growth through coaching and mentoring, while ensuring exceptional service standards and oper...

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$88K - $122K *

Empower a dynamic Customer Service team by providing strategic leadership, driving operational excellence, and fostering talent development to enhance customer satisfaction and business growth...

Windsor, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Elevate operational standards across HVAC, Refrigeration, and Plumbing services by leading a dedicated team to enhance customer satisfaction, ensure efficiency, and drive profitability through strateg...

Reposted 1 month ago

  •   15+ years exp.  •   Manufacturing & Automotive

$120K - $170K *

Lead the charge in developing a high-performing OmniChannel Customer Success team, driving customer engagement and satisfaction while managing complex relationships and strategic initiatives to enhanc...

3 weeks ago

  •   5 - 7 years exp.  •   Media

$100K *

Inspire a data-driven customer support team, overseeing daily operations, coaching agents, and driving performance metrics to enhance service quality and team development in a transformative support e...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$84K - $105K *

Transform the customer experience by managing strategic partner relationships and resolving complex issues. Utilize your expertise in product knowledge and problem-solving to drive customer satisfacti...

4 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$82K - $128K *

Transform your career by leading a dynamic team in enterprise IT support, ensuring top-tier service delivery and operational excellence across multiple locations while driving performance and customer...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$82K - $128K *

Empower your career by leading a dynamic team in delivering exceptional IT customer support for a high-stakes agency, ensuring service excellence and operational efficiency across multiple locations...

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$117K - $130K *

Elevate customer experiences by leading measurement strategies and insights. Collaborate across functions to identify gaps, enhance loyalty, and drive continuous improvement in customer interactions a...

Yesterday

  •   8 - 10 years exp.  •   Energy & Utilities

$110K - $120K *

Grow your career with a dynamic team focused on delivering exceptional customer experiences. Lead initiatives to enhance service quality, analyze customer feedback, and drive continuous improvement in...

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$110K - $130K *

Lead the charge in shaping vehicle safety by managing a team of Program Managers, overseeing customer programs, and driving business results across multiple initiatives in the automotive industry...

6 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$100K - $115K *

Oversee the Customer Service team to enhance order fulfillment and client retention. Drive process improvements and collaborate with cross-functional teams to ensure exceptional service for B2B client...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$108K - $188K *

Lead the charge in enhancing customer loyalty and performance assurance by driving strategic initiatives, optimizing processes, and fostering cross-functional collaboration to improve retention and cu...

5 days ago

  •   5 - 7 years exp.  •   Transportation

Frequently Asked Questions (FAQ)

  • What does a Customer Service Manager do?question toggle

    A Customer Service Manager leads customer support teams and operations, sets service expectations, addresses escalated concerns, and looks for ways to improve the customer experience.

  • What qualifications are commonly required for Customer Service Manager jobs?question toggle

    Requirements differ by employer, but postings often seek team leadership experience, excellent communication and problem-solving abilities, and familiarity with customer service processes, reporting, or CRM tools.

  • How much do Customer Service Manager jobs on Ladders pay?question toggle

    Ladders focuses on vetted professional jobs that pay $100,000 or more. Check individual listings for compensation details, since pay varies by employer, location, and role.

  • Where do Customer Service Managers work?question toggle

    Customer Service Managers work across industries such as technology, healthcare, financial services, retail, and business services, among others.

  • How can I find Customer Service Manager jobs on Ladders?question toggle

    Browse Customer Service Manager listings on Ladders, review each role's requirements and compensation information, and apply to positions that fit your experience and career goals.