Customer Service Manager Jobs

Explore Customer Service Manager opportunities that pay $100,000 or more on Ladders. These leaders shape the customer experience by guiding service teams, improving support operations, and helping organizations build lasting customer relationships. Browse vetted roles across industries and discover opportunities that match your leadership experience and career goals.

What Does a Customer Service Manager Do?

Customer Service Managers oversee the people, processes, and tools that help customers get answers and resolve issues. Depending on the organization, responsibilities may include managing support teams, setting service standards, monitoring customer feedback, handling escalations, and coordinating with departments such as sales, product, and operations.

Skills and Qualifications

Employers commonly seek experience leading customer-facing teams, strong communication and problem-solving skills, and the ability to turn customer insights into practical improvements. Familiarity with contact center or customer relationship management (CRM) systems, performance reporting, workforce planning, and service quality programs can also be valuable. Requirements vary by employer and role.

Career Opportunities

Customer Service Managers work in a wide range of sectors, including technology, financial services, healthcare, retail, and business services. Depending on the company, this career path may lead to senior customer experience, support operations, or service leadership positions. Search Ladders for vetted openings with compensation of $100,000 or more.

Find Customer Service Manager Jobs on Ladders

Use Ladders to explore high-paying Customer Service Manager jobs and find roles suited to your background. Review each listing for details about responsibilities, qualifications, location, and compensation, then apply to opportunities aligned with your next career move.

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1
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$145K - $200K *

Accelerate member engagement by owning and enhancing our CRM platform. Lead technical projects, optimize channel health, and drive automation for personalized experiences, collaborating across teams t...

5 days ago

  •   5 - 7 years exp.  •   Business Services

$134K - $209K *

Take ownership of multiple premium airport lounges, driving operational excellence and client satisfaction while mentoring teams and managing financial performance across a dynamic region...

5 days ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$161K - $209K *

Unlock potential by leading multi-site hospitality operations, driving strategic initiatives, and enhancing client relationships. Mentor teams to deliver exceptional service and operational excellence...

1 week ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$110K - $130K *

Analyze and optimize engineering services operations, leading a customer-focused team to enhance service delivery, efficiency, and profitability while fostering strong client relationships and continu...

Holland, MIRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$75K - $158K *

Empower customer success by managing key accounts, driving growth, and ensuring satisfaction through strategic relationships and innovative solutions. Collaborate with teams to optimize supply chain p...

2 weeks ago

  •   Less than 5 years exp.  •   Transportation

$85K - $95K *

Lead the charge in optimizing scheduling operations across spoken-language and ASL services. Drive team performance, enhance workflows, and ensure effective management of scheduling challenges while c...

Today

  •   Less than 5 years exp.  •   Business Services

$75K - $105K *

Join a dynamic team as a strategic leader, overseeing operations and mentoring up to 80 associates. Drive improvements, collaborate cross-functionally, and make data-driven decisions to enhance produc...

Bolton, ONIn-Person

Today

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$100K - $120K *

Manage a dynamic engineering services team, driving operational excellence and customer satisfaction through effective leadership, resource planning, and continuous improvement in automation solutions...

Reposted 6 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$108K - $216K *

Transform cross-functional relationships into clear operating models and governance structures. Collaborate with leadership to prioritize initiatives, enhance execution, and standardize successful pra...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$90K - $180K *

Drive cross-functional collaboration by designing operational models that enhance sales and marketing integration. Lead initiatives to streamline processes, prioritize projects, and codify best practi...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$94K - $133K *

Champion client engagement by leading high-impact programs, managing relationships, and ensuring optimal value realization through strategic oversight and proactive insights across teams in an enterpr...

Toronto, ONIn-Person

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K *

Optimize guest experiences by leading a dynamic team in a fast-paced automotive service environment. Drive operational excellence, enhance guest relations, and ensure efficient workflows to foster tru...

Toronto, ONIn-Person

4 weeks ago

  •   5 - 7 years exp.  •   Transportation

$69K - $124K *

Develop and execute strategic sales plans to drive new client acquisition and revenue growth. Leverage strong communication skills to build relationships and tailor solutions, ensuring client satisfac...

3 weeks ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$95K - $115K *

Lead the charge in optimizing digital customer experiences across web and mobile platforms. Collaborate with cross-functional teams to enhance user journeys, drive revenue growth, and improve customer...

3 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$86K - $90K *

Take ownership of facility operations by managing resources, formulating policies, and ensuring efficient distribution to meet business goals while optimizing costs and supporting team development...

2 weeks ago

  •   Less than 5 years exp.  •   Transportation

$80K - $95K *

Serve as a vital resource for employee relations, managing conflict resolution, conducting investigations, and advising leadership on legal compliance to foster a positive workplace culture and mitiga...

4 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$90K - $110K *

Lead the charge in fostering a client-focused culture while ensuring compliance and operational excellence across Scotiatrust branches. Collaborate with teams to enhance risk management and drive effe...

Toronto, ONIn-Person

Yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$85K - $102K *

Shape the future of food service operations by supporting healthcare facilities nationwide. Collaborate with district managers to ensure quality service and operational excellence while traveling to v...

Yesterday

  •   Less than 5 years exp.  •   Hospitality & Recreation

$95K *

Drive operational excellence by managing resources, optimizing processes, and ensuring compliance. Collaborate with management to enhance profitability and lead a motivated team to achieve strategic g...

Reposted yesterday

  •   Less than 5 years exp.  •   Transportation

$60K - $130K *

Unlock your potential in a dynamic retail environment, leading teams to deliver exceptional customer service while driving sales and fostering a positive culture. Join us to make a significant impact...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$60K - $130K *

Champion a dynamic retail environment by leading a team to drive sales, enhance customer satisfaction, and foster a positive culture. Utilize your expertise to motivate staff and implement effective p...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$60K - $130K *

Join a dynamic team where your leadership and sales expertise will drive retail success. Leverage your experience in automotive service to enhance customer satisfaction and foster a culture of excelle...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$60K - $130K *

Optimize customer experiences and drive sales as a retail store leader. Collaborate with a dynamic team to enhance service quality, motivate staff, and implement effective strategies in a fast-paced e...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$60K - $130K *

Drive exceptional retail performance by leading a dynamic team, enhancing customer experiences, and implementing effective sales strategies. Your leadership will shape a culture of excellence and inno...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$60K - $130K *

Join a team that's dedicated to driving sales and enhancing customer experiences. Lead a dynamic retail environment, fostering teamwork and problem-solving while ensuring operational excellence and ex...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Customer Service Manager do?question toggle

    A Customer Service Manager leads customer support teams and operations, sets service expectations, addresses escalated concerns, and looks for ways to improve the customer experience.

  • What qualifications are commonly required for Customer Service Manager jobs?question toggle

    Requirements differ by employer, but postings often seek team leadership experience, excellent communication and problem-solving abilities, and familiarity with customer service processes, reporting, or CRM tools.

  • How much do Customer Service Manager jobs on Ladders pay?question toggle

    Ladders focuses on vetted professional jobs that pay $100,000 or more. Check individual listings for compensation details, since pay varies by employer, location, and role.

  • Where do Customer Service Managers work?question toggle

    Customer Service Managers work across industries such as technology, healthcare, financial services, retail, and business services, among others.

  • How can I find Customer Service Manager jobs on Ladders?question toggle

    Browse Customer Service Manager listings on Ladders, review each role's requirements and compensation information, and apply to positions that fit your experience and career goals.