Customer Service Manager Jobs

Explore Customer Service Manager opportunities that pay $100,000 or more on Ladders. These leaders shape the customer experience by guiding service teams, improving support operations, and helping organizations build lasting customer relationships. Browse vetted roles across industries and discover opportunities that match your leadership experience and career goals.

What Does a Customer Service Manager Do?

Customer Service Managers oversee the people, processes, and tools that help customers get answers and resolve issues. Depending on the organization, responsibilities may include managing support teams, setting service standards, monitoring customer feedback, handling escalations, and coordinating with departments such as sales, product, and operations.

Skills and Qualifications

Employers commonly seek experience leading customer-facing teams, strong communication and problem-solving skills, and the ability to turn customer insights into practical improvements. Familiarity with contact center or customer relationship management (CRM) systems, performance reporting, workforce planning, and service quality programs can also be valuable. Requirements vary by employer and role.

Career Opportunities

Customer Service Managers work in a wide range of sectors, including technology, financial services, healthcare, retail, and business services. Depending on the company, this career path may lead to senior customer experience, support operations, or service leadership positions. Search Ladders for vetted openings with compensation of $100,000 or more.

Find Customer Service Manager Jobs on Ladders

Use Ladders to explore high-paying Customer Service Manager jobs and find roles suited to your background. Review each listing for details about responsibilities, qualifications, location, and compensation, then apply to opportunities aligned with your next career move.

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1
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$115K - $165K *

Lead the charge in driving business performance and team development. Own revenue, profitability, and customer experience while fostering a high-performing culture. Shape the future of operations and...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$115K - $165K *

Join a dynamic team to drive business performance, enhance customer experience, and develop talent. Lead daily operations while identifying growth opportunities and implementing strategies for sustain...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$105K - $130K *

Inspire growth by leading business performance, developing talent, and enhancing customer experience. Drive revenue and profitability while managing daily operations and building a high-performing tea...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$80K - $90K *

Transform business performance by leading a high-performing team, driving revenue growth, and enhancing customer experience. Own daily operations and develop future leaders while ensuring consistent r...

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$100K - $120K *

Engage in leading a dynamic team to enhance client relationships, drive service quality, and ensure retention and growth for key accounts, while collaborating across multiple business units to meet st...

3 weeks ago

  •   5 - 7 years exp.  •   Transportation

$110K - $130K *

Lead the Merchandising and ERP Systems team to enhance and support critical systems, ensuring alignment with business needs. Foster collaboration with stakeholders and manage a skilled team to drive s...

Yesterday

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$173K - $175K *

Champion high-impact data transformation initiatives for enterprise clients, delivering insights through advanced analytics and interactive dashboards. Collaborate with stakeholders to drive strategic...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$125K *

Transform customer experiences as a key advocate and technical partner, driving onboarding, adoption, and success for Enterprise clients while collaborating across teams to ensure optimal outcomes and...

United StatesRemote

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Champion the development and optimization of Shore Excursion programs, enhancing guest experiences and driving revenue through strategic partnerships and operational excellence in a dynamic, collabora...

1 week ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$95K - $115K *

Transform regional sales operations by leading high-performing teams, driving growth, and optimizing execution across multiple markets. Foster talent development and ensure operational excellence to a...

Yesterday

  •   5 - 7 years exp.  •   Staffing

$100K - $110K *

Elevate client experiences by managing onboarding and relationships for high-net-worth clients. Collaborate with teams to ensure seamless service delivery while maintaining compliance and enhancing op...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$120K *

Transform client experiences by leading a diverse team, optimizing operations, and driving profitability through effective management and innovative solutions. Ensure compliance and enhance safety whi...

2 weeks ago

  •   Less than 5 years exp.  •   Transportation

$98K - $145K *

Lead your career by managing a high-performing customer service team, enhancing operational excellence, and delivering exceptional client experiences. Drive customer satisfaction and retention through...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Join a team that's dedicated to optimizing field service operations while leading a high-performing team. Drive customer satisfaction and operational excellence across multiple sites, ensuring complia...

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$78K - $83K *

Empower a high-performing automotive team by leading daily operations, enhancing customer experiences, and fostering a strong safety culture. Collaborate with management to drive business performance...

Victoria, BCIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Transportation

$100K - $120K *

Join a dynamic team as you lead HR operations, optimize Workday systems, and enhance employee experiences. Drive process improvements, manage a dedicated team, and ensure efficient service delivery ac...

6 days ago

  •   5 - 7 years exp.  •   Staffing

$88K - $93K *

Unlock potential by leading logistics operations, enhancing customer satisfaction, and driving continuous improvement initiatives. Manage teams, oversee performance, and ensure safety while fostering...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$70K - $120K *

Join our team to lead an automotive service center, ensuring operational excellence and outstanding customer satisfaction while managing staff and resources effectively for optimal performance...

5 days ago

  •   Less than 5 years exp.  •   Transportation

$70K - $120K *

Join a team that's dedicated to excellence in automotive service management. Lead operations, enhance customer satisfaction, and build a skilled team in a fast-paced environment focused on quality and...

5 days ago

  •   Less than 5 years exp.  •   Transportation

$60K - $130K *

Shape the future of automotive service by leading a dynamic center team, ensuring operational excellence, and delivering outstanding customer experiences while driving profitability and community enga...

1 week ago

  •   Less than 5 years exp.  •   Transportation

$100K - $120K *

Transform the passenger experience by leading strategic initiatives, fostering collaboration across stakeholders, and implementing programs that enhance service quality and customer satisfaction at a...

Toronto, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Transportation

$65K - $100K *

Lead the charge in community engagement and operational excellence by fostering relationships, ensuring compliance, and driving financial performance while developing associates and enhancing customer...

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$120K - $145K *

Transform business operations by owning P&L, leading teams, and driving growth. Collaborate with leadership to implement scalable processes and ensure financial performance while fostering a safety-fi...

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$95K - $115K *

Drive performance enhancements for a strategic renewable energy fleet by leading initiatives, collaborating across teams, and ensuring transparent communication to achieve operational excellence and r...

Reposted yesterday

  •   Less than 5 years exp.  •   Energy & Utilities

$80K - $95K *

Join us to drive client engagement and lead generation, ensuring sales success through strategic networking, persuasive presentations, and effective project management. Collaborate with teams to meet...

3 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

Frequently Asked Questions (FAQ)

  • What does a Customer Service Manager do?question toggle

    A Customer Service Manager leads customer support teams and operations, sets service expectations, addresses escalated concerns, and looks for ways to improve the customer experience.

  • What qualifications are commonly required for Customer Service Manager jobs?question toggle

    Requirements differ by employer, but postings often seek team leadership experience, excellent communication and problem-solving abilities, and familiarity with customer service processes, reporting, or CRM tools.

  • How much do Customer Service Manager jobs on Ladders pay?question toggle

    Ladders focuses on vetted professional jobs that pay $100,000 or more. Check individual listings for compensation details, since pay varies by employer, location, and role.

  • Where do Customer Service Managers work?question toggle

    Customer Service Managers work across industries such as technology, healthcare, financial services, retail, and business services, among others.

  • How can I find Customer Service Manager jobs on Ladders?question toggle

    Browse Customer Service Manager listings on Ladders, review each role's requirements and compensation information, and apply to positions that fit your experience and career goals.