Explore Customer Service Manager opportunities that pay $100,000 or more on Ladders. These leaders shape the customer experience by guiding service teams, improving support operations, and helping organizations build lasting customer relationships. Browse vetted roles across industries and discover opportunities that match your leadership experience and career goals.
Customer Service Managers oversee the people, processes, and tools that help customers get answers and resolve issues. Depending on the organization, responsibilities may include managing support teams, setting service standards, monitoring customer feedback, handling escalations, and coordinating with departments such as sales, product, and operations.
Employers commonly seek experience leading customer-facing teams, strong communication and problem-solving skills, and the ability to turn customer insights into practical improvements. Familiarity with contact center or customer relationship management (CRM) systems, performance reporting, workforce planning, and service quality programs can also be valuable. Requirements vary by employer and role.
Customer Service Managers work in a wide range of sectors, including technology, financial services, healthcare, retail, and business services. Depending on the company, this career path may lead to senior customer experience, support operations, or service leadership positions. Search Ladders for vetted openings with compensation of $100,000 or more.
Use Ladders to explore high-paying Customer Service Manager jobs and find roles suited to your background. Review each listing for details about responsibilities, qualifications, location, and compensation, then apply to opportunities aligned with your next career move.
Senior Manager, Change Management
$90K - $180K *
Unlock your potential by leading change management strategies that drive sustainable business improvements. Collaborate with cross-functional teams to enhance communication, stakeholder engagement, an...
Today
Call Center Knowledge Management Manager (Immigration Services)
$74K - $97K *
Transform call center knowledge resources by developing, reviewing, and enhancing content for customer service representatives, ensuring alignment with current immigration policies and best practices...
1 week ago
$93K - $113K *
Drive excellence in sales support by leading a high-performing team, optimizing processes, and ensuring top-notch collaboration across functions to enhance overall productivity and achieve organizatio...
4 weeks ago
$80K - $95K *
Champion client success by managing relationships with key accounts, ensuring compliance, and delivering strategic solutions. Collaborate across teams to enhance client programs and drive revenue grow...
Today
$108K - $130K *
Transform your career by leading a dynamic Quality Engineering team, enhancing production processes, and driving continuous improvement in a cutting-edge manufacturing environment. Play a pivotal role...
2 weeks ago
$80K - $95K *
Lead workforce management initiatives by translating client demand into effective staffing plans. Collaborate with operations to optimize schedules, enhance performance, and ensure service level compl...
4 weeks ago
Customer Focused Team Manager 3
$110K - $130K *
Pioneer customer-focused initiatives and lead a diverse team to enhance performance, satisfaction, and financial outcomes. Drive continuous improvement and strategic planning while maintaining key cus...
Reposted 2 days ago
$88K - $136K *
Lead the charge in financial accuracy and compliance by managing general accounting functions, overseeing month-end closings, and preparing detailed reports to support executive decision-making and op...
1 week ago
$110K - $130K *
Lead the charge in managing compliance and risk processes, focusing on audit workflows and automation. Collaborate with cross-functional teams to mitigate risks and enhance operational efficiency whil...
2 weeks ago
$90K - $95K *
Join a team that's dedicated to transforming lives through compassionate care. Lead and support a diverse group of direct service personnel, ensuring high-quality service delivery and adherence to reg...
4 weeks ago
$90K - $110K *
Lead the charge in managing a dynamic service department, driving customer satisfaction and team performance while overseeing operations in the fire detection and security sectors. Join a growing orga...
3 weeks ago
Senior Manager of Customer Success (Enterprise)
$160K - $175K *
Lead strategic initiatives to enhance customer success for high-value enterprise accounts, fostering long-lasting partnerships, driving engagement, and optimizing retention while managing a high-perfo...
Reposted 4 weeks ago
Manager, Sales Development, CX
$100K - $120K *
Drive success by leading a dynamic team of Sales Development Representatives, enhancing skills, and boosting pipeline growth. Collaborate with Sales and Marketing to refine strategies and ensure align...
3 weeks ago
Enterprise Service Delivery Problem Manager
$95K - $115K *
Join a team that's dedicated to enhancing service reliability by leading Problem Management initiatives. Collaborate with cross-functional teams to identify root causes, drive continuous improvement...
2 weeks ago
$110K - $130K *
Drive operational excellence in regional Fulfillment operations, enhancing client experience and compliance. Collaborate with cross-functional teams to identify automation opportunities and improve sc...
1 week ago
(SAN) OPERATIONS MANAGER - $55 + Car Privileges
$114K *
Drive operational excellence by leading a dynamic team to optimize rental processes, enhance customer satisfaction, and improve profitability in a fast-paced environment. Your leadership will shape th...
Reposted 1 week ago
$95K - $125K *
Lead logistics operations to enhance customer experience, manage shipping strategies, and develop a high-performing team while ensuring compliance and optimizing costs across domestic and internationa...
Today
$95K - $125K *
Transform logistics operations by leading a dynamic team to enhance shipping efficiency, compliance, and inventory management. Collaborate across departments to optimize processes and ensure exception...
Today
Digital Customer Success Manager, AI & Automation
$105K - $160K *
Drive customer success by optimizing digital journeys and automating solutions. Collaborate cross-functionally to enhance user experiences while leveraging AI and coding skills to maintain and deploy...
1 week ago
$120K - $145K *
Transform the Workday ecosystem by providing strategic leadership and governance for HCM and Financial Management. Lead a dedicated support team to optimize performance, enhance integrations, and driv...
4 weeks ago
$120K - $145K *
Empower your career by leading a skilled team in managing and optimizing Workday’s HCM and Financials. Oversee critical platform governance, enhance integrations, and drive strategic initiatives in a...
4 weeks ago
Lead Product/Service Manager, Agent & Supervisor Exp.
$122K - $162K *
Lead the charge in delivering high-impact services by directing strategy, managing financials, and ensuring alignment across teams to exceed customer expectations and drive continuous improvement in s...
2 weeks ago
$97K - $126K *
Transform marketing strategies by connecting buyer needs with sales execution. Lead integrated campaigns, enhance customer engagement, and drive growth through innovative go-to-market planning and col...
2 weeks ago
$115K *
Oversee daily operations in a fast-paced service center, leading teams to enhance efficiency, service quality, and customer satisfaction. Drive performance management and foster a high-performance cul...
2 weeks ago
$80K - $95K *
Elevate operational excellence by leading a dynamic call center team focused on quality assurance and field support. Drive performance improvements, foster employee engagement, and implement strategic...
1 week ago
What does a Customer Service Manager do?
A Customer Service Manager leads customer support teams and operations, sets service expectations, addresses escalated concerns, and looks for ways to improve the customer experience.
What qualifications are commonly required for Customer Service Manager jobs?
Requirements differ by employer, but postings often seek team leadership experience, excellent communication and problem-solving abilities, and familiarity with customer service processes, reporting, or CRM tools.
How much do Customer Service Manager jobs on Ladders pay?
Ladders focuses on vetted professional jobs that pay $100,000 or more. Check individual listings for compensation details, since pay varies by employer, location, and role.
Where do Customer Service Managers work?
Customer Service Managers work across industries such as technology, healthcare, financial services, retail, and business services, among others.
How can I find Customer Service Manager jobs on Ladders?
Browse Customer Service Manager listings on Ladders, review each role's requirements and compensation information, and apply to positions that fit your experience and career goals.