Customer Service Manager Jobs

Explore Customer Service Manager opportunities that pay $100,000 or more on Ladders. These leaders shape the customer experience by guiding service teams, improving support operations, and helping organizations build lasting customer relationships. Browse vetted roles across industries and discover opportunities that match your leadership experience and career goals.

What Does a Customer Service Manager Do?

Customer Service Managers oversee the people, processes, and tools that help customers get answers and resolve issues. Depending on the organization, responsibilities may include managing support teams, setting service standards, monitoring customer feedback, handling escalations, and coordinating with departments such as sales, product, and operations.

Skills and Qualifications

Employers commonly seek experience leading customer-facing teams, strong communication and problem-solving skills, and the ability to turn customer insights into practical improvements. Familiarity with contact center or customer relationship management (CRM) systems, performance reporting, workforce planning, and service quality programs can also be valuable. Requirements vary by employer and role.

Career Opportunities

Customer Service Managers work in a wide range of sectors, including technology, financial services, healthcare, retail, and business services. Depending on the company, this career path may lead to senior customer experience, support operations, or service leadership positions. Search Ladders for vetted openings with compensation of $100,000 or more.

Find Customer Service Manager Jobs on Ladders

Use Ladders to explore high-paying Customer Service Manager jobs and find roles suited to your background. Review each listing for details about responsibilities, qualifications, location, and compensation, then apply to opportunities aligned with your next career move.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$120K - $165K *

Unlock potential by leading construction services teams to drive growth, enhance customer satisfaction, and improve operational efficiency through effective leadership, strategic collaboration, and co...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Lead the charge in driving revenue and market growth across HVAC, Plumbing, and Electrical services. Oversee sales operations, execute strategies, and foster a high-performance culture while ensuring...

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$100K - $120K *

Champion technology solutions that drive operational efficiency and employee satisfaction. Lead IT strategy and hands-on support for a global manufacturing organization, ensuring systems are secure, r...

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$90K - $124K *

Elevate business performance by leading a high-performing team, driving financial insights, and fostering a culture of growth and compliance. Collaborate on strategic initiatives to ensure sustainable...

Toronto, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$80K - $95K *

Join a dynamic team as you drive client success through deep product expertise, fostering relationships that enhance adoption and deliver measurable business value across multi-site manufacturing orga...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$74K - $118K *

Elevate data-driven insights by managing analytics projects for marketing initiatives. Collaborate across teams to enhance decision-making and optimize performance through advanced analytics and strat...

Markham, ONIn-Person

1 month ago

  •   5 - 7 years exp.  •   Energy & Utilities

$110K - $130K *

Lead and optimize regional field services operations, ensuring exceptional service delivery, workforce management, and customer satisfaction while driving transformational initiatives for future growt...

Today

  •   11 - 15 years exp.  •   Media

$110K - $130K *

Join a team that's driving excellence in field services operations, enhancing customer relationships, managing technical processes, and leading a dedicated team to optimize service delivery and perfor...

1 week ago

  •   11 - 15 years exp.  •   Media

$130K - $150K *

Drive operational excellence by leading strategic initiatives, ensuring compliance, and enhancing financial performance while fostering a culture of continuous improvement and client satisfaction in a...

Yesterday

  •   Less than 5 years exp.  •   Transportation

$130K - $150K *

Optimize operations by leading strategic initiatives, ensuring compliance, and driving financial performance. Champion continuous improvement and client relations while managing teams to exceed servic...

Yesterday

  •   Less than 5 years exp.  •   Transportation

$130K - $150K *

Drive operational excellence by overseeing strategic direction, compliance, and financial performance. Lead continuous improvement initiatives, manage client relationships, and ensure adherence to cor...

4 days ago

  •   Less than 5 years exp.  •   Transportation

$149K - $187K *

Lead and manage customer acquisition strategies, optimizing growth across various channels while enhancing lead quality and conversion through cross-functional collaboration and innovative technology...

4 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$85K *

Join a team that's shaping the future of restaurant management! Lead operations, develop talent, and drive success in a fast-paced environment with ample growth opportunities across multiple locations...

1 week ago

  •   Less than 5 years exp.  •   Food & Beverages

$80K - $95K *

Analyze customer health metrics and trends to enhance satisfaction and retention. Collaborate with cross-functional teams to drive proactive solutions and improve customer experiences, ensuring succes...

Toronto, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$84K - $126K *

Lead the charge in enhancing operational tools and processes, managing cross-functional projects, and driving strategic initiatives to meet business goals while supervising and developing team members...

3 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$84K - $126K *

Lead the development and enhancement of operational tools and processes, managing cross-functional projects and teams to drive efficiency and effectiveness in logistics and supply chain operations whi...

3 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$84K - $126K *

Engage in the development and enhancement of operational tools, leading cross-functional projects while managing teams to drive efficiency and meet business objectives through data analysis and strate...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$84K - $126K *

Pioneer innovative operational tools and customer-facing solutions by managing cross-functional projects, analyzing data trends, and leading teams to enhance efficiency and drive business objectives i...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$90K - $110K *

Grow your career by developing cash management solutions for businesses. Engage with CEOs and CFOs to understand their needs, build relationships, and deliver tailored treasury solutions that drive su...

Calgary, ABIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$90K - $110K *

Transform your career by driving growth in cash management solutions for businesses. Collaborate with executives to assess needs, develop tailored strategies, and enhance client relationships while ma...

Edmonton, ABIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$90K *

Empower your career by managing a dynamic service team, ensuring quality and productivity while enhancing customer relations and training staff to achieve operational excellence...

1 week ago

  •   Less than 5 years exp.  •   Transportation

$110K - $130K *

Champion digital engagement by leading customer success initiatives. Manage a team to design scalable, tech-enabled strategies that enhance customer satisfaction, retention, and lifetime value through...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$90K - $110K *

Empower client success by managing complex accounts, ensuring satisfaction, and driving operational excellence. Leverage your expertise in supply chain and client relations to deliver strategic soluti...

5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$85K - $90K *

Drive operational excellence as you lead distribution center activities, enhance productivity, and ensure high standards in safety and customer service while developing a strong team to achieve organi...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Food & Beverages

$95K - $115K *

Join a team that's dedicated to optimizing program operations and enhancing customer satisfaction. Lead initiatives in inventory management, process improvements, and team development while fostering...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Customer Service Manager do?question toggle

    A Customer Service Manager leads customer support teams and operations, sets service expectations, addresses escalated concerns, and looks for ways to improve the customer experience.

  • What qualifications are commonly required for Customer Service Manager jobs?question toggle

    Requirements differ by employer, but postings often seek team leadership experience, excellent communication and problem-solving abilities, and familiarity with customer service processes, reporting, or CRM tools.

  • How much do Customer Service Manager jobs on Ladders pay?question toggle

    Ladders focuses on vetted professional jobs that pay $100,000 or more. Check individual listings for compensation details, since pay varies by employer, location, and role.

  • Where do Customer Service Managers work?question toggle

    Customer Service Managers work across industries such as technology, healthcare, financial services, retail, and business services, among others.

  • How can I find Customer Service Manager jobs on Ladders?question toggle

    Browse Customer Service Manager listings on Ladders, review each role's requirements and compensation information, and apply to positions that fit your experience and career goals.