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Customer Service Manager Jobs Near Cambridge, MA

Salary Range



Average Salary: $191,250
Digital Custome Service Manager

Works in a multidisciplinary universe to improve customer service / satisfaction.

Posted 1w ago

  •   11 - 15 years exp.  •  Manufacturing & Automotive

Senior Manager, Customer Service

Work collaboratively on data needs with cross-functional groups, including Analytics, Finance, Marketing, Pricing, Operations and Engineering. Know the numbers behind the business inside and out; serv...

Posted 1w ago

  •   5 - 7 years exp.  •  Consumer Technology

Senior Manager, Customer Service, Financial Analytics

The Strategic Operational Finance team develops business models and strategies for major supply chain and operations initiatives. The Senior Manager of Customer Service will lead several critical and...

Posted 1w ago

  •   5 - 7 years exp.  •  Consumer Technology

Field Service Customer Support Engineer

Provide on-site product installation, integration, service and customer training. Act as customer liaison to the Factory.

Posted 6d ago

  •   Less than 5 years exp.  •  Manufacturing & Automotive

GM - Regional Customer Service Director

Demonstrated experience independently developing strategy and driving tangible results across teams while leveraging data from a multitude of sources to tell a story and impact the overarching strateg...

Posted 6d ago

  •   11 - 15 years exp.  •  Retail & Consumer Goods

Senior Manager, Customer Service, Financial Analytics

Become the go-to person for the head of Customer Service on any financial inquires, analyses and requests.

Posted 2w ago

  •   5 - 7 years exp.  •  Retail & Consumer Goods

Data Solution Engineer, Customer Service

Own and develop technical architecture, design and implementation of big data platforms and business analytics solutions to empower your stakeholders to solve their data driven analytics and reporting...

Posted 1w ago

  •   8 - 10 years exp.  •  Consumer Technology

Customer Support Manager

Help customers troubleshoot and navigate through processes and bugs regarding software in an articulate way over email, chat, phone and in-person while meeting or exceeding stated service level agreem...

Posted 1w ago

  •   5 - 7 years exp.  •  Enterprise Technology

Manager, Customer Success

Ensure Customer Success Managers have appropriate training and development to perform their jobs, use data to track KPIs, forecast retention, and create customer insight...

Posted 1w ago

  •   5 - 7 years exp.  •  Information Technology

Senior Manager, Customer Marketing

Partners with the content team to develop content that increases prospect and customer engagement including value realization, and customer advocacy (including case studies, references, and a customer...

Posted 5d ago

  •   8 - 10 years exp.  •  Education, Government & Non-Profit

Senior Customer Success Manager

Be responsible for delivering revenue targets for your portfolio. And you’ll work side-by-side with our Account Executive, Solutions Engineering and Product teams to retain a strong service offering a...

Posted 1w ago

  •   5 - 7 years exp.  •  Information Technology

Service Manager

Track and deliver on problem tickets and RCA assigned to PROTECT US. Coordinate change management activities for PROTECT US. Suggest improvements to service to higher management and staff...

Posted 1w ago

  •   5 - 7 years exp.  •  Finance & Insurance

Customer Experience Program Manager

Define the mission, vision, and guiding principles for your program (and team); setting the objectives, analyzing the data to inform decisions, driving outcomes, and influencing the resourcing of your...

Posted 1w ago

  •   5 - 7 years exp.  •  Consumer Technology

Program Manager, Services

Own and monitor national revenue forecast, revenue recognition, margin achievement, service level commitments, and staffing and capacity needs for customer services programs...

Posted 1w ago

  •   8 - 10 years exp.  •  Telecommunications & Hardware

Cloud Service Delivery Manager

Document and formally transfer all customer environments to our customers. Coordinate and ensure timely response and resolution to all service activity, promote management awareness of issues when app...

Posted 2d ago

  •   11 - 15 years exp.  •  Information Technology

Service Engagement Manager

The Customer Success Manager will be responsible for offering best practices and managing the technical aspects of maintaining customer environments.

Posted 1w ago

  •   11 - 15 years exp.  •  Business Services

Loan Servicing Manager

Significant interaction with senior management, company GlobeOp clients, agent banks and other internal departments (i.e.: fund accounting, operations, and private equity) relative to loan processing...

Posted 2d ago

  •   8 - 10 years exp.  •  Enterprise Technology

Customer Experience Manager

The Customer Experience Manager role is responsible for overseeing delivery of services across their assigned portfolio. This role oversees end-to-end contract deliverables for each customer...

Posted 2w ago

  •   8 - 10 years exp.  •  Technical Services

ServiceNow Senior Manager - Managed Services
$200K — $250K
DeloitteBoston, MA 02108 (SUFFOLK County) and 18 other locations

Programmatic approach to and improved focus on optimization and innovation, not just on management and maintenance. Adoption of leading automation technologies to improve service delivery and efficien...

Posted Yesterday

  •   11 - 15 years exp.  •  Technical Services

Managed Services Director

Works with leadership team to maintain proactive management of client escalations, issues and other items that require special handling .

Posted 5d ago

  •   8 - 10 years exp.  •  Manufacturing & Automotive

Customer Success Manager

Drive Account Growth and Retention: Work with a broad set of customers to guide them through their desire to be successful with ; from goal setting and planning, to application building, governance, a...

Posted 2w ago

  •   Less than 5 years exp.  •  Information Technology

Customer Care Manager

Direct the management of staff, including workforce planning, recruitment, skill and performance assessment, workload distribution, training compliance, professional development, and corrective action...

Posted 2w ago

  •   5 - 7 years exp.  •  Hospitals & Medical Centers

Customer Success Manager

Develop, deliver, and execute customer success plans which define key outcomes and measures for success.

Posted 2w ago

  •   5 - 7 years exp.  •  Enterprise Technology

Sr. Manager/Director, Customer Marketing

Draft and send customer email communications, including product information, PPP program updates, Knowledge Center resources, and more.

Posted 1w ago

  •   5 - 7 years exp.  •  Finance & Insurance

Education Customer Success Manager - Biz Apps
$80K — $100K
MicrosoftBoston, MA 02108 (SUFFOLK County) and 20 other locations

Be accountable to drive high usage of Dynamics within customers by driving the creation and execution of a thorough and action-oriented adoption Plan...

Posted 2d ago

  •   5 - 7 years exp.  •  Enterprise Technology