Customer Service Manager Jobs

Explore Customer Service Manager opportunities that pay $100,000 or more on Ladders. These leaders shape the customer experience by guiding service teams, improving support operations, and helping organizations build lasting customer relationships. Browse vetted roles across industries and discover opportunities that match your leadership experience and career goals.

What Does a Customer Service Manager Do?

Customer Service Managers oversee the people, processes, and tools that help customers get answers and resolve issues. Depending on the organization, responsibilities may include managing support teams, setting service standards, monitoring customer feedback, handling escalations, and coordinating with departments such as sales, product, and operations.

Skills and Qualifications

Employers commonly seek experience leading customer-facing teams, strong communication and problem-solving skills, and the ability to turn customer insights into practical improvements. Familiarity with contact center or customer relationship management (CRM) systems, performance reporting, workforce planning, and service quality programs can also be valuable. Requirements vary by employer and role.

Career Opportunities

Customer Service Managers work in a wide range of sectors, including technology, financial services, healthcare, retail, and business services. Depending on the company, this career path may lead to senior customer experience, support operations, or service leadership positions. Search Ladders for vetted openings with compensation of $100,000 or more.

Find Customer Service Manager Jobs on Ladders

Use Ladders to explore high-paying Customer Service Manager jobs and find roles suited to your background. Review each listing for details about responsibilities, qualifications, location, and compensation, then apply to opportunities aligned with your next career move.

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$80K - $95K *

Elevate customer service operations by leading a dedicated team, ensuring high-quality support and performance across the region. Drive operational excellence and foster collaboration between customer...

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$88K - $105K *

Champion the future of customer service by managing operations, enhancing workflows, and leading a high-performing team to ensure timely performance and exceptional service delivery across diverse reg...

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Transform customer service operations by leading a high-performing team to enhance scheduling efficiency, improve service quality, and drive continuous improvement across contact-center metrics and wo...

Texas, USRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$130K - $200K *

Drive customer service excellence across multiple aerospace sites, leading a team to enhance order management, delivery performance, and customer satisfaction while fostering strong relationships and...

1 week ago

  •   Less than 5 years exp.  •   Staffing

$130K - $200K *

Advance customer service excellence by leading operations across multiple sites, enhancing aerospace OEM and aftermarket relationships, and driving process improvements to ensure high-quality service...

1 week ago

  •   Less than 5 years exp.  •   Staffing

$85K - $90K *

Grow your career with a dynamic team focused on enhancing customer satisfaction, managing aerospace orders, and ensuring compliance with quality standards while leading continuous improvement initiati...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$64K - $97K *

Join a dynamic team as a Customer Service Manager, overseeing operational excellence and financial goals while fostering a culture of diversity and community engagement in the retail grocery sector...

Reposted 4 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$64K - $97K *

Drive operational excellence and customer engagement in retail grocery, leading diverse teams to achieve sales goals, enhance service quality, and foster community relationships while ensuring complia...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$80K - $95K *

Lead customer support operations across Canada, enhancing service delivery and team performance in a dynamic industrial environment. Drive process improvements and foster collaboration with internal s...

Sudbury, ONIn-Person

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$101K - $152K *

Empower operational excellence by leading customer service teams in liquid cooling systems. Drive performance, enhance technician utilization, and ensure high customer satisfaction through effective s...

5 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$92K - $139K *

Elevate customer success by managing a portfolio of enterprise accounts, ensuring optimal software utilization, and fostering strong relationships. Collaborate with clients to solve complex challenges...

RemoteRemote

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$90K - $120K *

Advance your career by leading a dedicated customer service team in a manufacturing setting. Ensure excellent support from order entry to delivery while collaborating with key departments for operatio...

4 weeks ago

  •   Less than 5 years exp.  •   Staffing

$106K - $141K *

Optimize customer service operations and talent development, ensuring efficient workflows and high performance while directly collaborating with regional leaders to meet strategic objectives and enhan...

4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$64K - $97K *

Lead customer service operations in a dynamic retail environment, driving excellence and community engagement while ensuring operational efficiency and compliance. Foster a diverse team culture and ac...

Today

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$64K - $97K *

Elevate customer experiences by leading a dynamic team in retail operations. Drive operational excellence, foster community engagement, and ensure compliance while achieving sales targets and developi...

Today

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$64K - $97K *

Drive operational excellence and community impact as a Customer Service Manager, overseeing daily operations, fostering team development, and ensuring exceptional customer experiences while achieving...

Yesterday

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$85K - $100K *

Drive a high-performing customer service team, managing daily operations, enhancing efficiency, and resolving escalated issues to ensure exceptional service delivery and team development...

Today

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$85K - $100K *

Champion a high-performing customer service team by managing daily operations, training leaders, and enhancing efficiency through strategic evaluations and prompt issue resolution...

Today

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$85K - $100K *

Join a team that's dedicated to enhancing customer service excellence by leading and developing a high-performing department, driving efficiency, and resolving escalated issues to ensure top-notch ser...

Today

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$85K - $100K *

Grow your career with a dynamic team as you lead customer service operations, enhance team performance, and drive efficiency improvements while resolving escalated issues in a supportive environment...

Today

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$85K - $100K *

Join us in leading a dynamic customer service team, enhancing operations and driving excellence. You'll manage daily activities, coach team leads, and implement improvements to ensure top-tier service...

Today

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$85K - $100K *

Unlock potential by leading a dynamic customer service team, enhancing performance, and driving efficiency. Manage daily operations while fostering a positive environment to deliver exceptional servic...

Today

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$85K - $100K *

Lead the charge in enhancing customer service excellence by managing teams, optimizing processes, and resolving escalated issues to foster a high-performing environment that prioritizes customer satis...

Today

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$125K - $167K *

Empower a global customer support team by developing leaders, setting standards, and driving excellence across regions. Collaborate with peers to enhance service quality and ensure customer satisfacti...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $125K *

Champion customer success by leading a dynamic team, ensuring service excellence, and driving operational efficiency. Collaborate with cross-functional partners to enhance customer relationships and a...

1 week ago

  •   5 - 7 years exp.  •   Food & Beverages

Frequently Asked Questions (FAQ)

  • What does a Customer Service Manager do?question toggle

    A Customer Service Manager leads customer support teams and operations, sets service expectations, addresses escalated concerns, and looks for ways to improve the customer experience.

  • What qualifications are commonly required for Customer Service Manager jobs?question toggle

    Requirements differ by employer, but postings often seek team leadership experience, excellent communication and problem-solving abilities, and familiarity with customer service processes, reporting, or CRM tools.

  • How much do Customer Service Manager jobs on Ladders pay?question toggle

    Ladders focuses on vetted professional jobs that pay $100,000 or more. Check individual listings for compensation details, since pay varies by employer, location, and role.

  • Where do Customer Service Managers work?question toggle

    Customer Service Managers work across industries such as technology, healthcare, financial services, retail, and business services, among others.

  • How can I find Customer Service Manager jobs on Ladders?question toggle

    Browse Customer Service Manager listings on Ladders, review each role's requirements and compensation information, and apply to positions that fit your experience and career goals.