BigCommerce

Senior Customer Success Manager

BigCommerce$90K — $130K *
Consumer Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in a relevant field
  • Proven track record of success in similar roles
  • Strong technical skills in industry-specific tools
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team

Responsibilities

  • Develop and implement strategic plans to meet team goals
  • Lead projects from conception through execution
  • Analyze data to drive decision-making
  • Collaborate with cross-functional teams to enhance processes
  • Train and mentor junior team members

Benefits

  • Comprehensive health, dental, and vision insurance
  • Generous paid time off policy
  • Employee wellness programs
  • Flexible work schedule
  • Opportunities for professional development
Full Job Description
https://docs.google.com/document/d/1OwxSaNoeWVtrfc-Q41LCycPZsSHTDahWCQ3wzPR_r74/edit?tab=t.0 Compensation Transparency The national base salary range for this role is posted above in this job post. Final compensation will be determined based on factors such as relevant experience, skills, qualifications and geographic location. We also consider internal equity to help ensure fair and consistent pay practices across our teams. Where applicable, this role may also be eligible for variable compensation (such as bonus or commission), equity, and benefits in accordance with local policies. Details will be shared during the hiring process. We are committed to equitable and transparent pay practices that align to market data, internal equity, and individual contribution.

About BigCommerce

BigCommerce is a software company that provides a platform for online businesses to create and manage their e-commerce websites. The company was founded in 2009 and is headquartered in Austin, Texas, U.S. Its platform allows businesses to create online stores, manage their products, process payments, and handle shipping and fulfillment. The company offers a range of plans for businesses of different sizes, from small startups to large enterprises. As of 2020, the company has more than 60,000 customers in over 120 countries. BigCommerce is a privately held company and has raised over $200 million in funding.
Learn more about BigCommerce
Size
813 employees
Market Cap
$597.2 million
Industry
Net Income
-$37.5 million
Founded
2009
Revenue
$152.3 million
NASDAQ

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