About The Role

Hi, I'm Sarah, Chief of Staff at Loop. I'm hiring a Risk Operations Lead to take ownership of the day-to-day risk function at Loop, owning everything from KYC/B and AML to credit risk, collections, and transaction monitoring as we scale.

This role is an onsite position at our downtown Toronto office (Bay and Bloor).

Where You Come In

As the Risk Operations Lead, you will be the operator who turns risk into one of Loop's sharpest competitive edges. You'll own KYC/B, AML, transaction monitoring, credit risk, and collections end-to-end, sharpening what's in place, building what isn't, and making sure every dollar moving through Loop moves safely and quickly.

Expect to live in the queues, the dashboards, the rules, and the room where the hard calls get made. You'll design the day-to-day, lead the team, and build a risk operation that moves at the pace of the business.

This is a role for a builder who is also an operator and is deeply involved in the team.

What You'll Be Doing

KYC / KYB Operations

• Own the end-to-end onboarding review process for business customers
• Set and continuously elevate standards for review quality, throughput, and turnaround time
• Lead escalations on complex, high-risk, or high-value cases as final decision-maker

AML, Sanctions & Transaction Monitoring

• Lead the day-to-day AML program, including alert review, SAR / STR filings, sanctions screening, and ongoing monitoring
• Tune detection rules and thresholds to strengthen risk capture and reduce false positives
• Translate emerging fraud and money laundering patterns into rule, policy, and product changes

Credit Risk & Collections

• Manage credit decisioning workflows, monitor portfolio health, and surface emerging risk early
• Build out our collections function, from outreach cadences and hardship handling through recovery and write-offs
• Own recovery rate and net loss as core KPIs of the function

Risk Operations & Reporting

• Establish the dashboards, SLAs, and reporting cadence that give the company a clear view of risk performance
• Identify operational bottlenecks and resolve them through automation, integration, or redesign
• Manage day-to-day relationships with our risk vendors and ensure we extract full value from each

Team & Regulatory Leadership

• Lead, coach, and develop the risk operations team, raising the standard for output and impact
• Partner across Compliance, Product, Engineering, and Customer Operations to embed risk thinking throughout the organization
• Maintain audit readiness as an ongoing discipline and support Compliance in regulator interactions across RPAA, FINTRAC MSB, AML, and KYC frameworks

What We're Looking For

• 4-7 years of experience in risk operations, AML, KYC/B, credit risk, or adjacent areas
• A hands-on operator and people leader who can run the queue and the team
• Direct experience across KYC/B, AML, transaction monitoring, credit risk, collections, and/or fraud
• Working knowledge of relevant Canadian regulation, including RPAA and FINTRAC
• Sharp analytical thinking and clear communication, paired with sound judgment and high ethical standards
• A pragmatic builder who thrives in fast-paced, ambiguous environments

It's a Bonus if You Have

• Experience at a FinTech, especially in cross-border payments, banking, or lending.
• Comfort with SQL, Python, or no-code automation tools (Claude, Zapier, Retool, etc.).
• Experience at a small, early-stage team where you wore many hats.

What's in it for you?

• A chance to shape the risk operations function at a high-growth FinTech and scale it with the company.
• Real ownership and visible impact. Your work shows up in the numbers and in the business every week.
• An energetic, fast-paced, collaborative startup culture with smart people who care.

What we offer

• Salary range CAD$120,000 - $140,000 base annual, commensurate with experience
• Equity ranging 0.10-0.50%
• 3 weeks vacation
• Group health benefits after probation
• Onsite role in downtown Toronto
• Kitchen full of snacks and drinks to keep you going throughout the day
• Catered lunch on Fridays (we take recommendations!)

Interview Process

• 30 minutes virtual meeting with Mandy, People and Business Operations Specialist
• 60 minutes in person meeting with Jess, Credit Lead and Yan, Head of Engineering
• Take home assignment to get to know you better
• 60 minutes in person meeting with Cato, CEO and Co-Founder and Sarah, Chief of Staff
• Background check and offer

How to Apply

To apply for this position, please click "apply" and share your resume, alongside a brief paragraph about yourself and your previous experience. Your application will be reviewed by our recruiters and hiring managers; we do not use AI tools for screening or selection.