Responsibilities- Qualify opportunities and lead technical discovery -- map the customer's systems landscape, assess technical fit, and produce a scoped project plan.
- Embed with customers to build and ship working solutions -- show early work, iterate on feedback, and converge on a working v1. Leverage Loop's platform primitives where they fit; build from scratch where they don't. The objective is speed to client results, not generalized solutions.
- Integrate customer systems with Loop -- APIs, EDI feeds, ERPs, TMS platforms, payment systems. Wrangle the messy data underneath.
- Own customer relationships and deployment timelines -- run meetings, demos, and status updates from kickoff through commercial conversion. Travel to customer sites as needed.
- Debrief every deployment -- extract repeating patterns, identify productization candidates, and route field intelligence back into Loop's product direction.
- Help build the function itself -- refine qualification criteria, improve processes, and contribute to the team's playbook as we learn from the field.
Qualifications- 3-5 years of software engineering experience.
- Hands-on integration experience with enterprise customer systems -- ERPs, TMS platforms, EDI feeds, payment systems, or comparable legacy environments. This is hard to substitute with aptitude alone.
- Technically bilingual: writes code that meets a top-tier engineering bar, and equally comfortable navigating legacy systems built on decades-old principles.
- Experience working at early-stage or high-growth companies where you shipped end-to-end and wore many hats.
- Comfortable operating in ambiguous, customer-facing environments with minimal oversight.
- Strong communication skills -- able to translate between technical constraints and business language, equally effective with operators and executives.
- Willing to work in the San Francisco office. This role involves customer site visits and in-person collaboration with the team.
Nice to Have- Experience owning a full-cycle customer deployment end-to-end -- from understanding the problem through shipping a working V1 against the customer's actual systems. This is the core FDE muscle regardless of what the role was called. Equivalent backgrounds include: Forward Deployed Engineers, implementation engineers at vertical SaaS companies, technical founders who did their own customer deployments, field engineers at developer infrastructure companies in their early growth stage, or applied AI engineers deploying models into enterprise workflows.
- Domain experience in supply chain, logistics, freight, or transportation.
- Founder experience or experience leading technical initiatives from zero.
Types of Environments You'll Work InThis role is not about working in Loop's stack day-to-day. You will work across customer environments that vary widely: ERPs, TMS platforms, EDI feeds, homegrown tools, payment systems, data warehouses built decades ago, and systems where the only documentation is tribal knowledge. You will also work with Loop's platform primitives to build solutions on top of them.
This role involves travel to customer sites for discovery, deployment, and relationship-building. Expect to be on-site with customers regularly, particularly during early project phases.
CompensationBase + equity, no commission. Compensation details shared during the interview process.
Benefits & Perks- Premium Medical, Dental, and Vision Insurance plans
- Insurance premiums covered 100% for you
- Unlimited PTO
- Fireside chats with industry leading keynote speakers
- Generous professional development budget to feed your curiosity
- Physical and Mental fitness subsidies for yoga, meditation, gym, or ski memberships
