Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.
Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.
Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.
Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.
Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.
$500K+*
Drive end-to-end delivery across technology streams, leading cross-functional teams to ensure alignment, transparency, and success in high-visibility projects. Collaborate with stakeholders and manage...
Reposted 3 days ago
$149K - $201K *
Join a team that's transforming data into impactful AI solutions. As an AI Engineer/Architect, you'll lead innovative projects, collaborate with stakeholders, and drive automation in mission-critical...
5 days ago
Senior Software Engineer, AI Automation
$134K - $199K *
Drive innovation by leading the design and delivery of AI agents and workflows that enhance operational efficiency. Collaborate with cross-functional teams to transform complex challenges into scalabl...
Today
Senior Software Engineer, AI Automation
$130K - $195K *
Join a dynamic AI Automation team to design and deliver production-grade AI agents and workflows, enhancing operational efficiency across the organization while solving complex business challenges wit...
Today
$80K - $95K *
Elevate your career as a Document Control Supervisor, overseeing site access agreements and collaborating with environmental consulting teams. Utilize your expertise to resolve access needs, manage do...
1 week ago
$80K - $95K *
Champion effective document control by overseeing site access agreements, resolving access issues, and coordinating with environmental consulting teams. Lead a team while ensuring compliance and effic...
1 week ago
AI Solutions Developer (Remote)
$85K - $105K *
Design and deploy innovative AI applications to enhance operational efficiency and sales enablement. Collaborate with teams to create secure, scalable solutions that drive measurable ROI and streamlin...
2 days ago
$120K - $145K *
Transform enterprise solutions by architecting robust ServiceNow architectures. Collaborate with clients to align technology with business goals, ensuring best practices across service management modu...
Reposted 3 weeks ago
$157K - $238K *
Join a team that's redefining security by leveraging AI to enhance application safety. You'll assess vulnerabilities, develop innovative security solutions, and shape the AI security strategy across t...
3 weeks ago
$157K - $238K *
Lead the charge in enhancing application security by integrating AI-driven solutions, conducting assessments, and shaping the AI security strategy across the organization. Collaborate with cross-funct...
3 weeks ago
$120K - $145K *
Optimize your skills in developing and maintaining SAS programs within a Mainframe environment. Take charge of code migration to cloud technologies and engage with stakeholders to create analytical so...
Reposted today
Sr IT Systems Solution Architect IV
$140K - $150K *
Execute innovative design and implementation of large-scale Zero Trust solutions. Lead systems engineering initiatives, collaborating with diverse teams to align with DoD requirements and enhance secu...
Reposted 2 weeks ago
$95K - $110K *
Unlock potential by leveraging your clinical informatics expertise to enhance EHR workflows and user support. Collaborate with healthcare teams to optimize clinical processes, improve adoption, and re...
3 days ago
Field Sales Engineer - Cleveland
$79K - $99K *
Join a team that's dedicated to driving sales growth through innovative solutions and strong customer relationships. Leverage your engineering expertise to meet client needs and enhance product offeri...
3 weeks ago
Customer Support Manager, Time Off
$73K - $117K *
Engage with us to lead a dynamic Support team, enhancing customer experiences and driving product improvements through expert guidance and data-driven strategies. Shape onboarding and performance metr...
2 days ago
Hematology Therapeutic Specialist (South Texas)
$110K - $130K *
Champion the growth of hematology products by educating healthcare providers, driving demand, and fostering relationships within cancer centers. Leverage cross-functional teams to ensure a positive ex...
Today
$80K - $95K *
Redefine your career by executing commissioning and testing of protection & control systems for electric utilities. Collaborate on innovative projects, ensuring safety and efficiency in substations an...
2 weeks ago
Senior Manager, Technical Product Ownership
$120K - $145K *
Join a team that's shaping the future of CRM solutions, driving technical leadership and product strategy within the Salesforce ecosystem. Collaborate with cross-functional teams to enhance client por...
3 days ago
People Technology Senior Specialist - Reporting & Analytics
$120K - $140K *
Unlock your potential as a Lead People Technology Analyst, driving data-driven insights and reporting solutions that empower HR decision-making and enhance workforce strategies across the organization...
4 days ago
Staff Technical Program Manager, Enterprise Transformation
$120K - $145K *
Shape complex, cross-functional programs that drive enterprise transformation, focusing on Customer Data Platform implementation and AI initiatives. Collaborate with diverse teams to ensure strategic...
Yesterday
Senior Manager, Product Marketing
$135K - $155K *
Champion product marketing by owning positioning, messaging, and go-to-market strategies. Collaborate across teams to drive product launches, enhance sales readiness, and build a high-performing marke...
3 weeks ago
$73K - $102K *
Architect and deliver LLM-powered applications, overseeing the entire development lifecycle from design to deployment. Collaborate with cross-functional teams to integrate AI systems and ensure high-q...
2 weeks ago
$67K - $111K *
Join us to drive software solutions by collaborating on design, coding, and testing. Contribute to quality assurance and user training while enhancing system reliability through proactive problem-solv...
2 weeks ago
Senior Technical Success Manager
$125K - $150K *
Empower top-tier enterprise customers by architecting secure development practices and guiding complex DevSecOps transformations. Serve as a trusted advisor to drive adoption, retention, and measurabl...
Reposted 5 days ago
$71K - $142K *
Champion the successful implementation of RTSM systems, ensuring timely delivery and adherence to client requirements while managing project budgets and communications throughout the project lifecycle...
Reposted yesterday
What does a Technical Support Specialist do?
A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.
What qualifications are common for Technical Support Specialist jobs?
Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.
Where do Technical Support Specialists work?
They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.
Can Technical Support Specialist jobs pay $100,000 or more?
Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.
What career paths can follow a Technical Support Specialist role?
Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.