Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.
Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.
Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.
Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.
Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.
Principal Consultant - AI Infrastructure Services
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Transform your career by leading AI infrastructure initiatives, guiding executives through strategic architecture and value realization. Leverage your expertise to optimize data center design and driv...
Reposted 4 days ago
Advisory Engineer, AI Security
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Discover innovative security solutions for AI technologies, ensuring compliance and best practices across product development. Collaborate with cross-functional teams to define and implement secure ar...
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Join a team that's driving innovation in electrification solutions. As a Field Application Engineer, you'll lead technical consultations, collaborate with engineers, and ensure ABB products meet proje...
Yesterday
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Champion technical leadership and drive project specifications by applying expertise in MV/LV switchgear and power distribution solutions across diverse markets, ensuring ABB products meet preferred m...
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Network Deployment and Maintenance Lead - Data Center Operations
$320K - $405K *
Shape your career as you oversee network deployment and maintenance across multiple data centers. Lead initiatives from planning to execution, ensuring the delivery of robust network solutions while d...
3 weeks ago
Electronic Exploitation Engineer
$95K - $115K *
Unlock potential by leveraging your expertise in electronic exploitation and RF engineering. Collaborate on innovative projects, conduct hands-on technical analysis, and contribute to intelligence mis...
Today
IT Procurement / Purchasing Analyst
$72K - $111K *
Join a dynamic team to lead IT procurement efforts, overseeing the full purchasing cycle. Ensure compliance with Government requirements while facilitating timely acquisition of materials for critical...
3 weeks ago
Member of Technical Staff, Platform
$125K - $150K *
Pioneer innovative infrastructure services by designing, building, and operating customer-facing control planes and managed Kubernetes for seamless compute environments and enhanced service capabiliti...
Reposted 4 weeks ago
$110K - $130K *
Champion AI deployment by designing and implementing innovative solutions across multiple platforms. Collaborate with teams to enhance customer experiences while ensuring data governance and security...
2 weeks ago
Clinical Specialist (Oncology Pharmacist) - Remote
$85K - $100K *
Join a dedicated team as you empower Oncology patients by providing holistic care, navigating healthcare systems, and ensuring access to life-changing therapies while collaborating with healthcare pro...
1 week ago
$190K - $200K *
Transform the future of work by driving AI-driven automation solutions. Engage with C-suite and technical stakeholders to showcase tailored integrations, enhance productivity, and build strategic rela...
2 weeks ago
$56K - $114K *
Drive the development and support of applications and systems, ensuring quality and performance through coding, testing, and troubleshooting. Collaborate with teams to enhance software solutions and m...
2 weeks ago
$129K - $193K *
Partner with us to transform workflows through innovative AI applications, enhancing both internal operations and user experience. In this high-ownership role, you'll build and evaluate end-to-end sol...
Reposted yesterday
Application Administrator Team Lead
$100K - $120K *
Advance quality assurance practices and lead a team focused on delivering business-aligned, high-quality software solutions through effective testing strategies and continuous improvement initiatives...
4 weeks ago
$110K - $135K *
Lead the charge in optimizing workforce management solutions, leveraging AI and automation to enhance timekeeping, scheduling, and labor compliance while collaborating with cross-functional teams to d...
Reposted yesterday
$188K - $282K *
Join a team that's dedicated to driving technical sales excellence by managing and developing the Solutions Engineering team, ensuring alignment with company goals and fostering a customer-focused env...
4 days ago
Senior Technical Lead / Solution Architect
$130K - $216K *
Lead the technical implementation of a large-scale platform modernization program, ensuring adherence to architectural standards and providing hands-on guidance across multiple teams and vendors for s...
2 days ago
Enterprise Service and Configuration Management Analyst
$66K - $106K *
Optimize IT service delivery by managing configuration items, analyzing operational data, and ensuring effective incident resolution. Collaborate with cross-functional teams to enhance service perform...
2 weeks ago
Executive Engagement Program Specialist
$74K - $105K *
Shape high-impact executive engagement programs by coordinating logistics, timelines, and communications. Drive seamless execution of 10-20 events annually, ensuring polished delivery and stakeholder...
Today
Team Leader, ERM Customer Success Americas
$110K - $130K *
Empower customer success by leading a dynamic team across the Americas, enhancing client relationships, driving product adoption, and championing customer feedback to influence strategic direction and...
Reposted 6 days ago
$95K - $134K *
Lead the charge in enhancing sales productivity through strategic enablement initiatives. Collaborate across teams to develop impactful training programs, analyze metrics, and provide insights that al...
Today
$125K - $150K *
Empower the future of AI-driven solutions by leading flagship products that enhance customer service and drive growth. Collaborate cross-functionally to transform operational challenges into impactful...
2 weeks ago
Clinical Specialist - Generalist
$100K - $120K *
Join a team that's redefining clinical workflows by serving as a trusted clinical voice, collaborating across departments to enhance product development and ensure successful implementation of cardiov...
4 weeks ago
$95K - $115K *
Join a team that's dedicated to enhancing customer success by serving as a trusted post-sales partner. Leverage your technical expertise and relationship management skills to resolve challenges and dr...
2 weeks ago
$128K - $139K *
Drive the identity lifecycle for enterprise access management, ensuring secure, reliable identity services. Collaborate with teams to enhance user experience while implementing Zero Trust principles a...
2 weeks ago
What does a Technical Support Specialist do?
A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.
What qualifications are common for Technical Support Specialist jobs?
Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.
Where do Technical Support Specialists work?
They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.
Can Technical Support Specialist jobs pay $100,000 or more?
Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.
What career paths can follow a Technical Support Specialist role?
Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.