Explore Technical Support Specialist Jobs

Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.

What Does a Technical Support Specialist Do?

Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.

Skills and Qualifications

Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.

Technical Support Career Opportunities

Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.

Find High-Paying Technical Support Specialist Jobs

Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.

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$90K - $110K *

Join us to ensure the effectiveness of our GTM systems. You will maintain and optimize CRM configurations, data flows, and governance while supporting teams in navigating technical solutions for our e...

RemoteRemote

Reposted 1 month ago

  •   Less than 5 years exp.  •   Information Technology

$170K - $200K *

Pioneer the execution of large-scale datacenter projects, driving profitability and strategic growth. Lead a high-performing team while managing complex stakeholder relationships and ensuring operatio...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Business Services

$90K - $110K *

Drive technical excellence in Colleague SaaS implementations, collaborating with clients and teams to enhance system performance and optimize higher education information systems. Lead projects from a...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$85K - $100K *

Champion the modernization and management of Windows endpoints using Microsoft Intune and SCCM, enhancing security and compliance while minimizing vulnerability risks in a hands-on engineering role...

Pittsburgh, PARemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$111K - $150K *

Shape the future of innovative database management solutions by providing expert oversight and support for high-availability environments. Leverage your experience to enhance performance, drive effici...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$97K - $132K *

Join a dynamic team as you develop and support database systems facilitating secure public access to court records. Utilize your expertise in Informix and MySQL to enhance critical case management sys...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Drive EDI transaction accuracy and compliance by managing workflows, analyzing partner requirements, and ensuring data integrity. Collaborate with stakeholders to resolve issues and support operationa...

Texas, USRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Join a dynamic team as a Security Operations Analyst, engaging in real-time monitoring, incident management, and technical support for a global enterprise. Enhance security response strategies while c...

Indianapolis, INRemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$132K - $251K *

Unlock potential by leading technical design for resilient architectures that enhance classified system capabilities, aligning IT solutions with business objectives while collaborating with senior eng...

RemoteRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$161K - $299K *

Optimize critical materials supply chains by collaborating across teams to identify risks, develop new sources, and enhance resilience. Drive initiatives to improve supplier capabilities and mitigate...

Grand Prairie, TXRemote

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$150K - $200K *

Shape the future of data solutions as a Database Support Engineer, driving customer success through onboarding, technical support, and collaboration with sales teams to enhance product adoption and op...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Join a team that's shaping the future of secure web applications. Leverage your full-stack development skills to build scalable solutions in a collaborative Agile environment, tackling complex challen...

San Antonio, TXRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Engage in innovative software development, collaborating with Agile teams to design, implement, and support solutions for population simulation. Drive project timelines and enhance application process...

Alexandria, VARemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $160K *

Lead the future of automation across a vast manufacturing network, providing strategic vision and technical solutions to enhance efficiency and productivity in operations. Act as a key expert driving...

Mentor, OHRemote

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Drive innovative solutions in technical sales for power transformers, collaborating with key stakeholders to secure new business and enhance customer relationships while leveraging engineering experti...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Energy & Utilities

$114K - $252K *

Inspire innovation by developing scalable cloud software solutions that enhance mission-critical operations in a collaborative environment, translating complex requirements into secure tools on Google...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Accelerate progress at the forefront of chromatography sales, driving revenue growth through strategic account management and collaboration with internal teams to deliver customer solutions across a d...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$101K - $188K *

Drive the innovation of semi- and fully autonomous systems. Engage in research, algorithm development, and optimization to enhance AI and machine learning applications for diverse mission challenges...

Three Rivers, TXRemote

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$110K - $130K *

Lead the charge in evolving our marketing technology landscape and AI applications using a mature data platform. Drive automation across teams while ensuring code quality and data governance in this s...

CanadaRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Elevate marketing efficiency by designing and implementing AI-driven applications on a robust data platform. Collaborate across teams to optimize workflows, ensuring data integrity and security while...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Transform your career by guiding scientific innovation for research leaders, leveraging Cradle's cutting-edge platform. Partner with sales to enhance customer strategies while shaping product evolutio...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$120K - $145K *

Optimize the design and operation of a mission-critical control center, ensuring compliance and operational excellence through effective team leadership, innovative technologies, and strategic partner...

Austin, TXRemote

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$140K - $180K *

Innovate with us as you lead technical delivery for enterprise data integration and migration projects, focusing on Higher Education and Salesforce ecosystems. Drive solution architecture, manage team...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $120K *

As a Systems Engineer, you will leverage your expertise in material handling systems to develop functional layouts that meet client processing goals. You will collaborate with the Sales and Pre-Contra...

Franklin, TNRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$188K - $244K *

Shape the future of AI infrastructure by leading strategic consulting initiatives, guiding executives through complex transformations, and driving value realization in cloud and data architecture for...

RemoteRemote

Reposted 4 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Technical Support Specialist do?question toggle

    A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.

  • What qualifications are common for Technical Support Specialist jobs?question toggle

    Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.

  • Where do Technical Support Specialists work?question toggle

    They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.

  • Can Technical Support Specialist jobs pay $100,000 or more?question toggle

    Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.

  • What career paths can follow a Technical Support Specialist role?question toggle

    Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.