Explore Technical Support Specialist Jobs

Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.

What Does a Technical Support Specialist Do?

Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.

Skills and Qualifications

Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.

Technical Support Career Opportunities

Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.

Find High-Paying Technical Support Specialist Jobs

Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.

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$95K - $115K *

Unlock potential by serving as a senior database administrator, enhancing and maintaining complex IT systems. Collaborate with diverse teams to drive innovative solutions and ensure effective manageme...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$95K - $115K *

Oversee and lead a technical services team, ensuring efficient 24x7 network operations and advanced troubleshooting of IT systems. Drive quality and improve processes while actively engaging with both...

Virginia, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $135K *

Drive growth by partnering with sales teams to identify and develop cybersecurity service opportunities. Lead consultative engagements, create proposals, and deliver impactful presentations while coll...

New York, NYRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $105K *

Optimize healthcare support by serving as the primary contact for clinical application issues. Collaborate with clinicians and IT teams to troubleshoot, educate, and resolve technical challenges, ensu...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Staffing

$63K - $129K *

Contribute to system quality by executing test cases, analyzing requirements, and validating functionality to ensure compliance and stability in a fast-paced environment. Collaborate with teams to enh...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Join a team that's committed to delivering top-notch quality in telecom, cable, and data-center installations. As a remote Quality Specialist, you'll enhance standards through field audits and collabo...

RemoteRemote

1 month ago

  •   8 - 10 years exp.  •   Enterprise Technology

$102K - $125K *

Champion client success by leading a remote service team, driving process improvements, and managing complex data solutions. Collaborate across diverse teams to ensure timely deliverables and enhance...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Take ownership of complex technical issues, driving resolution and enhancing customer experience through deep problem-solving and collaboration with cross-functional teams...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Drive enterprise remediation initiatives for cryptographic assets, coordinating with cross-functional teams to enhance security compliance and reduce risks in a complex technology environment. Lead ef...

Texas, USRemote

5 days ago

  •   Less than 5 years exp.  •   Staffing

$75K - $95K *

Develop technical expertise by installing and configuring advanced robotic systems at various customer locations while providing essential training and support to optimize user experience and system p...

Oklahoma, USRemote

4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$130K - $145K *

Lead the charge in providing technical oversight and mentorship for a Systems Administration team, ensuring the security, performance, and availability of critical enterprise IT infrastructure while r...

Washington DC, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$90K - $110K *

Elevate your career by managing product sales strategies, collaborating with diverse teams to drive profitability and foster customer relationships while utilizing technical expertise in a fast-paced...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Design and develop robust automated test frameworks for enterprise applications. Execute CI/CD integration, conduct systems analysis, and enhance software quality through effective validation strategi...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Join our team to engineer high-quality automated test solutions, ensuring the reliability and performance of enterprise applications. Collaborate cross-functionally to deliver robust frameworks and le...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Champion our IT infrastructure by automating identity and device management. In this dynamic role, you'll implement innovative security measures while ensuring operational efficiency in a cutting-edge...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$95K - $115K *

Join a team that's dedicated to enhancing application performance through expert Dynatrace monitoring. Collaborate with IT professionals to analyze, troubleshoot, and optimize application performance...

St. Louis, MORemote

2 weeks ago

  •   Less than 5 years exp.  •   Staffing

$80K - $95K *

Optimize support processes and lead technical resolutions, mentoring junior team members while collaborating with engineering. Elevate customer experiences by addressing complex issues and enhancing t...

North Carolina, USRemote

Reposted 5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$92K - $179K *

Join our team to provide advanced application support for WMS and ERP systems, ensuring operational stability. Collaborate with cross-functional teams to troubleshoot, manage escalations, and improve...

Dallas, TXRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Technical Services

$110K - $130K *

Lead the charge in driving technology sales by developing strategic territory plans, engaging executive decision-makers, and leveraging industry relationships to deliver innovative solutions and accel...

Tempe, AZRemote

Today

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Optimize our internal IT systems and security posture while managing user access, supporting AWS operations, and ensuring compliance. Collaborate with the COO to enhance efficiency and maintain a secu...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Lead the charge in engineering and securing infrastructure while ensuring compliance with federal cybersecurity standards. Collaborate cross-functionally to develop robust solutions that protect sensi...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$95K - $115K *

Drive advanced support for traffic signal controller systems, ensuring reliable performance through troubleshooting and integration. Collaborate with teams to resolve issues and enhance operational ef...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$81K - $116K *

Elevate business processes by analyzing and optimizing vendor integrations, collaborating closely with cross-functional teams to enhance product delivery and streamline operational efficiency in a rem...

Montreal, QCRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$93K - $137K *

Optimize data center cooling systems by providing expert technical support and innovative solutions. Collaborate with engineering teams to enhance water treatment programs, ensuring reliability and ef...

Texas, USRemote

Yesterday

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Transform customer experiences by designing, integrating, and optimizing innovative automation solutions. Collaborate with diverse clients to deliver technical excellence and enhance service delivery...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Specialist do?question toggle

    A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.

  • What qualifications are common for Technical Support Specialist jobs?question toggle

    Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.

  • Where do Technical Support Specialists work?question toggle

    They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.

  • Can Technical Support Specialist jobs pay $100,000 or more?question toggle

    Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.

  • What career paths can follow a Technical Support Specialist role?question toggle

    Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.