Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.
Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.
Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.
Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.
Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.
Information Technology Specialist
$95K - $115K *
Unlock potential by serving as a senior database administrator, enhancing and maintaining complex IT systems. Collaborate with diverse teams to drive innovative solutions and ensure effective manageme...
1 week ago
Network Operations Center Technical Services Supervisor
$95K - $115K *
Oversee and lead a technical services team, ensuring efficient 24x7 network operations and advanced troubleshooting of IT systems. Drive quality and improve processes while actively engaging with both...
3 weeks ago
Sales Specialist, Managed Services
$110K - $135K *
Drive growth by partnering with sales teams to identify and develop cybersecurity service opportunities. Lead consultative engagements, create proposals, and deliver impactful presentations while coll...
Reposted 6 days ago
Clinical Applications Support Specialist
$90K - $105K *
Optimize healthcare support by serving as the primary contact for clinical application issues. Collaborate with clinicians and IT teams to troubleshoot, educate, and resolve technical challenges, ensu...
2 weeks ago
$63K - $129K *
Contribute to system quality by executing test cases, analyzing requirements, and validating functionality to ensure compliance and stability in a fast-paced environment. Collaborate with teams to enh...
Reposted 1 week ago
Telecomm Quality Specialist - Northeast
$80K - $95K *
Join a team that's committed to delivering top-notch quality in telecom, cable, and data-center installations. As a remote Quality Specialist, you'll enhance standards through field audits and collabo...
1 month ago
Director, Client Service / Technical Customer Support
$102K - $125K *
Champion client success by leading a remote service team, driving process improvements, and managing complex data solutions. Collaborate across diverse teams to ensure timely deliverables and enhance...
2 weeks ago
$80K - $95K *
Take ownership of complex technical issues, driving resolution and enhancing customer experience through deep problem-solving and collaboration with cross-functional teams...
1 week ago
Information Security Specialist: Senior
$110K - $130K *
Drive enterprise remediation initiatives for cryptographic assets, coordinating with cross-functional teams to enhance security compliance and reduce risks in a complex technology environment. Lead ef...
5 days ago
$75K - $95K *
Develop technical expertise by installing and configuring advanced robotic systems at various customer locations while providing essential training and support to optimize user experience and system p...
4 weeks ago
Systems Administrator - Team Lead
$130K - $145K *
Lead the charge in providing technical oversight and mentorship for a Systems Administration team, ensuring the security, performance, and availability of critical enterprise IT infrastructure while r...
2 weeks ago
Remote Product Specialist, Bolting
$90K - $110K *
Elevate your career by managing product sales strategies, collaborating with diverse teams to drive profitability and foster customer relationships while utilizing technical expertise in a fast-paced...
3 weeks ago
Quality Automation Engineer - IT Applications (Remote)
$95K - $115K *
Design and develop robust automated test frameworks for enterprise applications. Execute CI/CD integration, conduct systems analysis, and enhance software quality through effective validation strategi...
4 weeks ago
Quality Automation Engineer - IT Applications (Remote)
$95K - $115K *
Join our team to engineer high-quality automated test solutions, ensuring the reliability and performance of enterprise applications. Collaborate cross-functionally to deliver robust frameworks and le...
4 weeks ago
$110K - $130K *
Champion our IT infrastructure by automating identity and device management. In this dynamic role, you'll implement innovative security measures while ensuring operational efficiency in a cutting-edge...
Reposted 3 weeks ago
$95K - $115K *
Join a team that's dedicated to enhancing application performance through expert Dynatrace monitoring. Collaborate with IT professionals to analyze, troubleshoot, and optimize application performance...
2 weeks ago
$80K - $95K *
Optimize support processes and lead technical resolutions, mentoring junior team members while collaborating with engineering. Elevate customer experiences by addressing complex issues and enhancing t...
Reposted 5 days ago
Senior Tecsys Elite WMS / Distribution ERP Specialist - Remote
$92K - $179K *
Join our team to provide advanced application support for WMS and ERP systems, ensuring operational stability. Collaborate with cross-functional teams to troubleshoot, manage escalations, and improve...
Reposted 2 days ago
$110K - $130K *
Lead the charge in driving technology sales by developing strategic territory plans, engaging executive decision-makers, and leveraging industry relationships to deliver innovative solutions and accel...
Today
$80K - $95K *
Optimize our internal IT systems and security posture while managing user access, supporting AWS operations, and ensuring compliance. Collaborate with the COO to enhance efficiency and maintain a secu...
1 week ago
Infrastructure & Security Engineer
$110K - $130K *
Lead the charge in engineering and securing infrastructure while ensuring compliance with federal cybersecurity standards. Collaborate cross-functionally to develop robust solutions that protect sensi...
4 weeks ago
Senior Specialist Support Engineer
$95K - $115K *
Drive advanced support for traffic signal controller systems, ensuring reliable performance through troubleshooting and integration. Collaborate with teams to resolve issues and enhance operational ef...
2 weeks ago
$81K - $116K *
Elevate business processes by analyzing and optimizing vendor integrations, collaborating closely with cross-functional teams to enhance product delivery and streamline operational efficiency in a rem...
3 weeks ago
Regional Applications Specialist - Data Centers
$93K - $137K *
Optimize data center cooling systems by providing expert technical support and innovative solutions. Collaborate with engineering teams to enhance water treatment programs, ensuring reliability and ef...
Yesterday
$80K - $95K *
Transform customer experiences by designing, integrating, and optimizing innovative automation solutions. Collaborate with diverse clients to deliver technical excellence and enhance service delivery...
Reposted 3 weeks ago
What does a Technical Support Specialist do?
A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.
What qualifications are common for Technical Support Specialist jobs?
Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.
Where do Technical Support Specialists work?
They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.
Can Technical Support Specialist jobs pay $100,000 or more?
Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.
What career paths can follow a Technical Support Specialist role?
Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.