Explore Technical Support Specialist Jobs

Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.

What Does a Technical Support Specialist Do?

Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.

Skills and Qualifications

Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.

Technical Support Career Opportunities

Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.

Find High-Paying Technical Support Specialist Jobs

Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.

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$120K - $145K *

Take ownership of the software development lifecycle, designing and implementing innovative solutions that enhance global health and environmental outcomes while collaborating with cross-functional te...

Pennsylvania, USRemote

Today

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Lead the charge in delivering exceptional technical integration services while fostering team growth and operational excellence. Drive strategic customer partnerships to optimize systems and enhance s...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$165K *

Engage in cutting-edge AI projects by developing and deploying NLP models. Collaborate with cross-functional teams to optimize performance and scalability, utilizing frameworks like PyTorch or TensorF...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $160K *

Empower large-scale customer projects by leading multi-workstream implementations. As a key facilitator, you will align stakeholders, manage risks, and ensure solutions meet success criteria within ag...

Florida, USRemote

Reposted 1 month ago

  •   8 - 10 years exp.  •   Consumer Technology

$80K - $95K *

Join a team that's dedicated to optimizing Epic systems through installation, configuration, and maintenance, ensuring seamless operation and support for both physical and virtual environments across...

New Hampshire, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$121K - $170K *

Advance client success by overseeing professional services engagements, collaborating with sales and technology teams to deliver tailored solutions that meet business objectives and drive positive out...

RemoteRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $165K *

Join a team that's committed to modernizing federal software systems. Lead technical discussions and drive the development of scalable applications using Ruby and Rails in a collaborative environment...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Innovate secure network solutions by engineering and supporting robust infrastructure. Collaborate with cross-functional teams to enhance security technologies, ensuring reliable connectivity and comp...

RemoteRemote

6 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$114K - $252K *

Lead the charge in architecting and implementing a cutting-edge AI platform for federal oversight, driving innovation with technical leadership and ensuring security and compliance across complex clou...

United StatesRemote

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$100K - $140K *

Deliver impactful project leadership in a multi-phase AI integration program, ensuring timely execution and alignment with strategic goals while fostering collaboration across technical and leadership...

Virginia, USRemote

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$106K - $198K *

Accelerate progress at the intersection of data and technology, transforming complex data into actionable insights. Collaborate with cross-functional teams to implement innovative data solutions that...

Georgia, USRemote

1 month ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$85K - $117K *

Champion software quality by analyzing healthcare data, developing test cases, and executing both manual and automated tests. Collaborate with cross-functional teams to ensure compliance with clinical...

Connecticut, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$85K - $134K *

Advance data hall designs and infrastructure projects, optimizing efficiency and scalability while collaborating with teams to ensure compliance and support project delivery...

Tennessee, USRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$85K - $134K *

Manage moderate-complexity data hall designs and infrastructure projects, driving operational improvements and design optimizations while collaborating with cross-functional teams to ensure efficient...

Tennessee, USRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$85K - $134K *

Design and optimize medium-complexity data hall infrastructure, enhancing operational efficiency while collaborating with cross-functional teams to ensure compliance and support project delivery...

Tennessee, USRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$85K - $134K *

Engage in the design and optimization of data hall infrastructure, managing moderate-complexity projects while collaborating with cross-functional teams to enhance operational efficiency and scalabili...

Tennessee, USRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$155K - $174K *

Champion innovative insights and strategies in AI application development. Collaborate with global leaders to drive software engineering excellence and empower organizations to leverage advanced AI ca...

CanadaRemote

2 weeks ago

  •   11 - 15 years exp.  •   Business Services

$69K - $93K *

Champion customer engagement by leveraging technical expertise to identify and implement innovative IoT solutions, enhancing operational efficiency across various industries. Collaborate with sales te...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$73K - $132K *

Lead the charge in Agile delivery and technical documentation for AI initiatives, collaborating with cross-functional teams to ensure effective project execution and clear communication of complex con...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$161K - $189K *

Drive the hiring engine for high-volume staffing engagements, leading a team to optimize recruitment processes, ensure client satisfaction, and meet ambitious fill-rate and time-to-fill goals while ma...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$85K - $115K *

Empower IT operations by building and managing internal systems, ensuring productivity and security. As the first hire, you'll shape the IT function, streamline processes, and support the team while c...

CanadaRemote

6 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$200K - $250K *

Elevate client partnerships by solving complex business challenges. Seek out and establish new connections while fostering long-term relationships to drive success and become a trusted advisor in the...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$72K - $111K *

Drive impact by analyzing ITSM platform requirements, collaborating with stakeholders to develop solutions, and supporting the ITCR process, ensuring efficient delivery of enterprise IT customer suppo...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Champion seamless communication by managing VoIP and telephony systems, ensuring optimal performance and user satisfaction. Collaborate across departments to analyze data, enhance workflows, and uphol...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$71K - $107K *

Drive customer satisfaction by evaluating and repairing complex biomedical equipment. Collaborate with teams to ensure effective service delivery and maintain compliance with safety standards while en...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Technical Support Specialist do?question toggle

    A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.

  • What qualifications are common for Technical Support Specialist jobs?question toggle

    Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.

  • Where do Technical Support Specialists work?question toggle

    They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.

  • Can Technical Support Specialist jobs pay $100,000 or more?question toggle

    Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.

  • What career paths can follow a Technical Support Specialist role?question toggle

    Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.