Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.
Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.
Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.
Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.
Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.
$100K - $120K *
Transform customer experiences by leading technical sales and support initiatives. Collaborate with cross-functional teams to drive successful deployments and enhance customer adoption of innovative r...
1 week ago
$115K - $130K *
Unlock your potential by providing expert SAP EWM support, resolving complex issues, and enhancing system performance. Collaborate with teams, mentor junior consultants, and drive improvements to ensu...
2 weeks ago
Support Engineering Manager - Americas
$120K - $145K *
The Technical Support Engineering Manager will lead a team of Support Engineers and Product Experts to resolve complex technical issues and enhance customer experience. This role involves collaboratin...
Reposted 3 weeks ago
Knowledge Center Escalation Coordinator
$72K - $111K *
Champion seamless coordination between external Knowledge Center and internal resolver groups, while tracking escalations to ensure timely resolutions. Analyze complex incidents, reduce future escalat...
3 weeks ago
Forward Deployed Engineer (SPECTR) - Clearance Required
$110K - $130K *
Join a team that's transforming mission-critical operations by deploying and integrating advanced asset visibility solutions. Collaborate with DoD users to deliver tailored technical solutions that en...
3 weeks ago
$140K - $165K *
Join a team that's redefining security architecture by enhancing existing systems, developing new functionalities, and ensuring robust protection across cloud infrastructures. Collaborate with enginee...
3 weeks ago
$85K - $95K *
Design engaging multimedia content that embodies brand consistency across various formats, from print to digital. Collaborate with teams to create compelling visuals, animations, and videos that reson...
1 week ago
$95K - $115K *
Lead the charge in identifying and assessing cyber threats to bolster law enforcement and counterintelligence efforts. Collaborate with teams to develop threat signatures and implement incident respon...
4 weeks ago
(USA) Manager, Technology Operations
$80K - $155K *
Unlock potential by leading cross-functional teams to enhance eCommerce fulfillment capabilities, driving data-driven solutions from concept to rollout while balancing customer experience and operatio...
1 week ago
Change Data Management Specialist
$83K - $101K *
Join a team that's dedicated to optimizing change management processes. Leverage your expertise in document releases and support engineering teams while utilizing tools like Jira and MSTeams to enhanc...
Today
Control System Designer, Data Centers - Remote (U.S.)
$110K - $130K *
Join a team that's shaping the future of data center automation. In this role, you'll design cutting-edge control systems for critical infrastructure projects globally, collaborating with diverse team...
2 weeks ago
$120K - $145K *
Take ownership of the software development lifecycle, designing and implementing innovative solutions that enhance global health and environmental outcomes while collaborating with cross-functional te...
Today
Manager, Technical Implementation Services
$110K - $130K *
Lead the charge in delivering exceptional technical integration services while fostering team growth and operational excellence. Drive strategic customer partnerships to optimize systems and enhance s...
Reposted 3 weeks ago
$165K *
Engage in cutting-edge AI projects by developing and deploying NLP models. Collaborate with cross-functional teams to optimize performance and scalability, utilizing frameworks like PyTorch or TensorF...
2 weeks ago
Strategic Technical Project Manager
$150K - $160K *
Empower large-scale customer projects by leading multi-workstream implementations. As a key facilitator, you will align stakeholders, manage risks, and ensure solutions meet success criteria within ag...
Reposted 4 weeks ago
System Administrator EPIC - IT Services - Full Time REMOTE
$80K - $95K *
Join a team that's dedicated to optimizing Epic systems through installation, configuration, and maintenance, ensuring seamless operation and support for both physical and virtual environments across...
2 weeks ago
$121K - $170K *
Advance client success by overseeing professional services engagements, collaborating with sales and technology teams to deliver tailored solutions that meet business objectives and drive positive out...
Reposted 2 days ago
Technical Lead - Ruby / Ruby on Rails
$120K - $165K *
Join a team that's committed to modernizing federal software systems. Lead technical discussions and drive the development of scalable applications using Ruby and Rails in a collaborative environment...
Reposted 3 weeks ago
$110K - $130K *
Innovate secure network solutions by engineering and supporting robust infrastructure. Collaborate with cross-functional teams to enhance security technologies, ensuring reliable connectivity and comp...
6 days ago
$114K - $252K *
Lead the charge in architecting and implementing a cutting-edge AI platform for federal oversight, driving innovation with technical leadership and ensuring security and compliance across complex clou...
Reposted 2 weeks ago
$100K - $140K *
Deliver impactful project leadership in a multi-phase AI integration program, ensuring timely execution and alignment with strategic goals while fostering collaboration across technical and leadership...
Yesterday
$106K - $198K *
Accelerate progress at the intersection of data and technology, transforming complex data into actionable insights. Collaborate with cross-functional teams to implement innovative data solutions that...
4 weeks ago
$85K - $117K *
Champion software quality by analyzing healthcare data, developing test cases, and executing both manual and automated tests. Collaborate with cross-functional teams to ensure compliance with clinical...
2 weeks ago
AI Infrastructure DC Design Engineer II
$85K - $134K *
Advance data hall designs and infrastructure projects, optimizing efficiency and scalability while collaborating with teams to ensure compliance and support project delivery...
1 week ago
AI Infrastructure DC Design Engineer II
$85K - $134K *
Manage moderate-complexity data hall designs and infrastructure projects, driving operational improvements and design optimizations while collaborating with cross-functional teams to ensure efficient...
1 week ago
What does a Technical Support Specialist do?
A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.
What qualifications are common for Technical Support Specialist jobs?
Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.
Where do Technical Support Specialists work?
They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.
Can Technical Support Specialist jobs pay $100,000 or more?
Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.
What career paths can follow a Technical Support Specialist role?
Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.