Explore Technical Support Specialist Jobs

Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.

What Does a Technical Support Specialist Do?

Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.

Skills and Qualifications

Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.

Technical Support Career Opportunities

Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.

Find High-Paying Technical Support Specialist Jobs

Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.

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$62K - $112K *

Join a team that's dedicated to enhancing network performance and reliability. As a Field Technician, you'll provide technical support, manage projects, and drive operational improvements across a div...

Maryland, USRemote

1 week ago

  •   Less than 5 years exp.  •   Transportation

$115K - $155K *

Drive innovative solutions by collaborating with account teams to identify, design, and implement technical strategies that enhance customer success and strengthen relationships across the Southeast r...

Atlanta, GARemote

6 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Elevate your career by designing and implementing hybrid networks across AWS, OCI, and on-premises environments, ensuring secure connectivity and compliance while troubleshooting complex issues in a f...

Baltimore, MDRemote

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Lead service delivery excellence for a major enterprise account, ensuring performance, compliance, and continuous improvement while fostering strong client relationships and managing cross-functional...

New Jersey, USRemote

Today

  •   8 - 10 years exp.  •   Transportation

$110K - $130K *

Lead innovative plumbing design for hyperscale data centers, ensuring high-quality solutions and collaboration with stakeholders. Drive project success through technical expertise and effective commun...

Los Angeles, CARemote

2 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$110K - $130K *

Innovate plumbing systems for hyperscale data centers, leading design efforts and collaborating with engineers. Drive technical solutions, ensure quality control, and manage project budgets while work...

Dallas, TXRemote

2 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$91K - $163K *

Unlock innovation by designing and maintaining voice data networks, collaborating with cross-functional teams to enhance platform capabilities, and driving AI/ML integration for advanced solutions in...

La Crosse, WIRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$90K - $100K *

Advance your career by training and inspecting quality in commercial roofing. Collaborate with contractors and lead the development of new technicians while ensuring top-notch workmanship and adherenc...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$122K *

Transform enterprise Windows infrastructure and cloud environments by designing, implementing, and securing systems. Collaborate with IT teams to optimize performance, automate processes, and ensure c...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Transform large-scale data center plumbing systems as a lead engineer. Collaborate with teams, provide technical expertise, and ensure quality control while delivering innovative solutions to meet cli...

Chicago, ILRemote

2 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$75K - $90K *

Grow your career with a dynamic sales role focused on the Economy Segment within the automotive collision coatings market. Build relationships, close deals, and achieve targets while driving accountab...

United StatesRemote

Reposted 4 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$160K - $200K *

Transform the future of IT operations by leading the development of scalable software solutions. Collaborate with cross-functional teams to enhance product features and ensure high-quality standards w...

Texas, USRemote

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$280K - $330K *

Unlock potential by leading a team of Forward Deployed Engineers to identify AI opportunities, translate business needs into solutions, and drive measurable impact through agile delivery and collabora...

Morrisville, NCRemote

2 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$160K - $235K *

Help us drive innovation in electrical engineering for data center projects, leading complex design, mentoring teams, and ensuring compliance with industry standards. Collaborate across functions to o...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $236K *

Join a team that shapes the future of technical sales by leading solution design, driving customer engagement, and simplifying complex challenges to enhance business value and customer confidence in i...

California, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$104K - $166K *

Innovate by driving the design and operationalization of advanced LLM capabilities, leading AI innovation, and ensuring robust governance across cloud-based analytics. Collaborate with cross-functiona...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$72K - $93K *

Lead the charge in delivering top-tier service for advanced analytical instruments. Collaborate with diverse clients across research and healthcare to install, maintain, and repair cutting-edge equipm...

California, USRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$66K - $106K *

Champion advanced testing and engineering support for healthcare systems, ensuring operational effectiveness and compliance throughout the system lifecycle. Collaborate with cross-functional teams to...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$148K - $263K *

Drive the design and implementation of AI-First operational environments, architecting resilient multi-cloud networks and building autonomous orchestration layers to enhance security and efficiency ac...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Elevate quality and automation efforts for enterprise deployments. Collaborate with customers and engineering to develop a robust QA function using agentic tooling, ensuring consistent environments an...

RemoteRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$115K - $130K *

Empower our cybersecurity efforts by managing risk and compliance for critical systems. Collaborate with teams to develop security documentation and provide guidance, ensuring adherence to DoD policie...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$210K - $285K *

Elevate global technical sales strategy and execution by leading specialized teams that drive revenue and innovation. Transform organizations into a cohesive, scalable force that enhances client engag...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $120K *

Shape the future of SaaS Cyber Solutions by driving pipeline generation, building partnerships, and representing the brand at key events. Collaborate with teams to enhance customer feedback and execut...

Toronto, ONRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$140K - $155K *

Document complex software systems clearly and effectively, ensuring users can independently navigate and configure security solutions. Collaborate with cross-functional teams to create accessible, pre...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$130K - $163K *

Shape the future of AI in our organization as a strategic leader driving enterprise-wide adoption and integration of AI technologies, enhancing productivity and delivering measurable results through i...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Specialist do?question toggle

    A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.

  • What qualifications are common for Technical Support Specialist jobs?question toggle

    Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.

  • Where do Technical Support Specialists work?question toggle

    They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.

  • Can Technical Support Specialist jobs pay $100,000 or more?question toggle

    Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.

  • What career paths can follow a Technical Support Specialist role?question toggle

    Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.