Explore Technical Support Specialist Jobs

Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.

What Does a Technical Support Specialist Do?

Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.

Skills and Qualifications

Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.

Technical Support Career Opportunities

Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.

Find High-Paying Technical Support Specialist Jobs

Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.

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$195K - $307K *

Drive cross-organizational alignment and optimize engineering operations as a trusted advisor to leadership. Leverage deep technical expertise to evaluate complex architectures and ensure strategic in...

Seattle, WARemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Drive your career with a leadership role overseeing direct sales across North America and EMEA. Lead a dynamic team focused on customer acquisition, account growth, and renewals while shaping tailored...

Seattle, WARemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$130K - $140K *

Shape the future of security by leading efforts to protect and modernize a federal platform. Balance legacy system maintenance with the development of a secure cloud-based solution, ensuring complianc...

Fairfax, VARemote

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$170K - $175K *

Accelerate progress at the forefront of ITSM modernization, leading the technical implementation of ServiceNow capabilities while collaborating with diverse teams to enhance service management across...

Reston, VARemote

4 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$65K - $117K *

Drive impactful security awareness initiatives by creating engaging training materials and campaigns. Collaborate with teams to enhance employee security knowledge and behaviors, ensuring alignment wi...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Consumer Technology

$100K - $120K *

Lead the charge in ensuring technical excellence and quality across all P&C project deliverables. Provide mentorship, establish engineering standards, and drive continuous improvement initiatives to e...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Energy & Utilities

$83K - $127K *

Lead a team to deliver remote support services, ensuring compliance and process improvement while managing budgets and fostering collaboration across functions to enhance customer satisfaction and ope...

Corvallis, ORRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Empower healthcare technology by enhancing clinical systems and integrations. Collaborate with IT and business stakeholders to optimize workflows, manage projects, and ensure system performance across...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Healthcare

$80K - $100K *

Champion the design and implementation of advanced communication systems, ensuring optimal functionality through troubleshooting and support. Collaborate across teams while managing extensive travel t...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$100K - $160K *

Elevate your career by leading the start-up and commissioning of critical power systems for large-scale data centers. Drive project success through effective planning, execution, and stakeholder manag...

Arizona, USRemote

3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Drive your career forward by partnering with clients to transform complex challenges into actionable technical solutions, managing the design process from discovery to implementation while collaborati...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Media

$120K - $145K *

Lead the charge in database operations, ensuring optimal performance and security for mission-critical systems. Oversee a technical team while aligning with federal standards and integrating with deve...

United StatesRemote

4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$107K - $195K *

Drive the implementation of the Radar Surveillance Replacement program by serving as a field engineer, ensuring successful installation and consultation at critical airport sites while collaborating w...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$143K - $273K *

Transform member experiences by leading digital product strategies and optimizing technology solutions. Collaborate with cross-functional teams to enhance service delivery and drive performance metric...

San Antonio, TXRemote

Today

  •   8 - 10 years exp.  •   Finance & Insurance

$115K - $140K *

Oversee large-scale industrial automation projects from concept to commissioning. Lead cross-functional teams, ensuring timely delivery, budget adherence, and quality standards while mentoring future...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$64K - $128K *

Empower your career by delivering data analysis on EDI transactions, facilitating tool implementations, and fostering cross-department collaboration to enhance system performance and meet organization...

Baltimore, MDRemote

4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$125K - $150K *

Drive AI-native software development by architecting systems, guiding AI agents, and ensuring quality. Collaborate closely with users to transform business needs into reliable, efficient solutions whi...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Develop strategic sourcing initiatives for IT software and services, collaborating with cross-functional teams to ensure compliance and cost-effectiveness. Drive negotiations and manage supplier relat...

Falls Church, VARemote

Today

  •   8 - 10 years exp.  •   Aerospace & Defense

$100K - $120K *

Support client success by aligning technology with business goals, delivering insights, and ensuring optimal performance. Build strong relationships, mentor teams, and drive strategic IT initiatives w...

Middletown, CTRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Empower digital transformation by leading Drupal modernization initiatives, guiding architecture strategies, and enhancing enterprise web platforms for improved performance, security, and user experie...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Information Technology

$125K - $150K *

Empower operational excellence by developing and implementing technical training strategies across teams, ensuring compliance and effectiveness while enhancing workforce capabilities in high-stakes en...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$96K - $148K *

Unlock potential by managing configuration data integrity and processes. Collaborate with teams to design workflows in ServiceNow, ensuring accurate configuration management while driving continuous i...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$75K - $90K *

Lead the charge in enhancing integration processes by analyzing, documenting, and supporting seamless data exchanges with external ATS partners, driving efforts towards scalability and efficiency acro...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Take ownership of IT infrastructure and security operations, driving the migration to a Nutanix-based IaaS environment. Collaborate with teams to enhance security, compliance, and automation, utilizin...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$82K - $105K *

Support the resolution of complex technical issues for Materials Characterization platforms, enhancing customer experience and instrument uptime through expert diagnostics and remote troubleshooting...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Technical Support Specialist do?question toggle

    A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.

  • What qualifications are common for Technical Support Specialist jobs?question toggle

    Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.

  • Where do Technical Support Specialists work?question toggle

    They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.

  • Can Technical Support Specialist jobs pay $100,000 or more?question toggle

    Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.

  • What career paths can follow a Technical Support Specialist role?question toggle

    Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.