Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.
Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.
Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.
Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.
Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.
Senior Automation Engineer - Ansible
$104K - $166K *
Accelerate automation initiatives by developing end-to-end solutions using Ansible, Python, and RESTful APIs. Collaborate with cross-functional teams to enhance operational efficiency and ensure compl...
4 days ago
Senior Technology Analyst (remote eligible)
$68K - $92K *
Transform enrollment operations by optimizing technology solutions and processes. Collaborate with stakeholders to enhance systems, ensuring effective recruitment and data-driven decision-making in a...
3 weeks ago
HubSpot Automation Engineer (Remote)
$90K - $110K *
Build your career with a remote Automation Engineer role, where you'll design and implement scalable systems, enhance client portals, and partner with technical consultants to drive growth through inn...
4 weeks ago
$56K - $114K *
Drive the success of secure computing platforms by managing installations, upgrades, and problem resolutions. Collaborate with teams to enhance IT infrastructure, ensuring reliability, performance, an...
Reposted 3 weeks ago
Senior Manager, CS Upgrade Technical Delivery Lead
$100K - $157K *
Lead the charge in enhancing digital presence and customer engagement. Drive technical delivery for software upgrades while managing project teams, resolving issues, and ensuring cross-functional coor...
Reposted 1 week ago
Sales Engineer: Retail and Manufacturing
$110K - $130K *
Optimize business processes by leveraging Automation and AI in Retail and Manufacturing. Collaborate with sales and technical teams to deliver tailored solutions, drive customer success, and enhance o...
2 weeks ago
IT Cooling - National Account Manager
$110K - $130K *
Drive your career with a pivotal role in strategic sales and account management, focusing on IT cooling solutions. Engage with key customers, develop growth strategies, and lead initiatives that enhan...
Today
$88K - $154K *
Unlock potential by joining a dynamic team as you craft and execute comprehensive software test plans for mission-critical applications, ensuring quality and reliability in a fast-paced, innovative en...
3 weeks ago
$125K - $169K *
Lead the charge in enhancing customer success initiatives by driving engagement, optimizing processes, and fostering strong relationships. Collaborate with cross-functional teams to ensure exceptional...
Reposted 3 weeks ago
$100K - $140K *
Take ownership of building intelligent, cloud-native solutions that streamline radiology workflows. Collaborate with cross-functional teams to deliver reliable software, ensuring quality and security...
1 week ago
$95K - $115K *
Engage with OEM customers to build relationships and drive profitable business growth. Implement sales strategies, understand market needs, and collaborate with teams to deliver tailored solutions whi...
1 week ago
Infor M3 CloudSuite Technical Consultant
$110K - $130K *
Transform enterprise ERP implementations by configuring and managing Infor M3 CloudSuite environments. Collaborate with IT teams to ensure operational readiness and security, driving successful projec...
Today
Incident Management Program Lead
$123K - $155K *
Lead the charge in enhancing incident management practices across global data centers. Collaborate with teams to develop standards, improve processes, and drive operational excellence, ensuring effect...
2 weeks ago
Clinical Specialist, TEG (San Jose, CA) (Field role)
$85K - $160K *
Join us to drive the utilization and expansion of our TEG product line, providing clinical education and support to enhance customer relationships and ensure optimal product usage across various healt...
5 days ago
$114K - $252K *
Lead architectural vision for Hardware Asset Management solutions on ServiceNow. Design, implement, and optimize comprehensive lifecycle strategies while collaborating with stakeholders to drive innov...
Reposted 1 week ago
$95K - $115K *
Shape the future of industrial automation by developing sales strategies, managing key accounts, and becoming a trusted advisor to clients. Collaborate with teams to influence decisions and drive grow...
4 days ago
$168K - $210K *
Grow your career with a dynamic role focused on developing sales strategies, managing accounts, and becoming a trusted advisor to clients in industrial automation, ensuring their success and satisfact...
2 weeks ago
$110K - $130K *
Lead the QA Automation team in shaping innovative testing solutions and drive quality engineering initiatives across projects. Collaborate closely with cross-functional teams to achieve robust automat...
Reposted 1 week ago
$110K - $130K *
Accelerate progress at a fast-paced sales environment by managing your own SMB pipeline, driving digital marketing solutions through consultative selling while achieving ambitious sales goals with min...
1 month ago
Enterprise Hardware, Telecom & Reseller Strategic Sourcing Leader
$110K - $130K *
Unlock potential by leading strategic sourcing in hardware, telecom, and reseller categories. Drive category strategies, commercial negotiations, and supplier governance while fostering business partn...
1 month ago
$70K - $100K *
Take ownership of training and development initiatives that enhance client success. Design and deliver impactful learning experiences, leveraging data to improve team performance and client satisfacti...
1 week ago
$110K - $130K *
Elevate client experiences by optimizing multi-cloud hosting environments. As a key technical leader, ensure performance, security, and reliability while driving strategic improvements and collaborati...
3 weeks ago
$110K - $130K *
Drive the design and enhancement of corporate security infrastructure, improving automation and maintaining strong security posture in a cloud environment. Collaborate with teams to implement controls...
Reposted 3 days ago
$90K - $110K *
Join a dynamic team in managing project lifecycles by applying proven methodologies. You will lead diverse project teams, enhance client satisfaction, and promote continuous improvement while driving...
1 month ago
Data Center HVAC Chiller Technician - Foreman- Waco/Austin/Dallas - Union
$79K - $158K *
Explore a vital role in delivering robust cooling solutions as a skilled HVAC Foreman Data Center Chiller Technician, leading teams and enhancing customer comfort in a dynamic environment focused on i...
Reposted 5 days ago
What does a Technical Support Specialist do?
A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.
What qualifications are common for Technical Support Specialist jobs?
Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.
Where do Technical Support Specialists work?
They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.
Can Technical Support Specialist jobs pay $100,000 or more?
Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.
What career paths can follow a Technical Support Specialist role?
Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.