Explore Technical Support Specialist Jobs

Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.

What Does a Technical Support Specialist Do?

Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.

Skills and Qualifications

Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.

Technical Support Career Opportunities

Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.

Find High-Paying Technical Support Specialist Jobs

Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.

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$104K - $166K *

Accelerate automation initiatives by developing end-to-end solutions using Ansible, Python, and RESTful APIs. Collaborate with cross-functional teams to enhance operational efficiency and ensure compl...

United StatesRemote

4 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$68K - $92K *

Transform enrollment operations by optimizing technology solutions and processes. Collaborate with stakeholders to enhance systems, ensuring effective recruitment and data-driven decision-making in a...

Athens, OHRemote

3 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$90K - $110K *

Build your career with a remote Automation Engineer role, where you'll design and implement scalable systems, enhance client portals, and partner with technical consultants to drive growth through inn...

Austin, TXRemote

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$56K - $114K *

Drive the success of secure computing platforms by managing installations, upgrades, and problem resolutions. Collaborate with teams to enhance IT infrastructure, ensuring reliability, performance, an...

Lansing, MIRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$100K - $157K *

Lead the charge in enhancing digital presence and customer engagement. Drive technical delivery for software upgrades while managing project teams, resolving issues, and ensuring cross-functional coor...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Optimize business processes by leveraging Automation and AI in Retail and Manufacturing. Collaborate with sales and technical teams to deliver tailored solutions, drive customer success, and enhance o...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Drive your career with a pivotal role in strategic sales and account management, focusing on IT cooling solutions. Engage with key customers, develop growth strategies, and lead initiatives that enhan...

RemoteRemote

Today

  •   5 - 7 years exp.  •   Energy & Utilities

$88K - $154K *

Unlock potential by joining a dynamic team as you craft and execute comprehensive software test plans for mission-critical applications, ensuring quality and reliability in a fast-paced, innovative en...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$125K - $169K *

Lead the charge in enhancing customer success initiatives by driving engagement, optimizing processes, and fostering strong relationships. Collaborate with cross-functional teams to ensure exceptional...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $140K *

Take ownership of building intelligent, cloud-native solutions that streamline radiology workflows. Collaborate with cross-functional teams to deliver reliable software, ensuring quality and security...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$95K - $115K *

Engage with OEM customers to build relationships and drive profitable business growth. Implement sales strategies, understand market needs, and collaborate with teams to deliver tailored solutions whi...

Iowa, USRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Transform enterprise ERP implementations by configuring and managing Infor M3 CloudSuite environments. Collaborate with IT teams to ensure operational readiness and security, driving successful projec...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$123K - $155K *

Lead the charge in enhancing incident management practices across global data centers. Collaborate with teams to develop standards, improve processes, and drive operational excellence, ensuring effect...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$85K - $160K *

Join us to drive the utilization and expansion of our TEG product line, providing clinical education and support to enhance customer relationships and ensure optimal product usage across various healt...

California, USRemote

5 days ago

  •   Less than 5 years exp.  •   Healthcare

$114K - $252K *

Lead architectural vision for Hardware Asset Management solutions on ServiceNow. Design, implement, and optimize comprehensive lifecycle strategies while collaborating with stakeholders to drive innov...

United StatesRemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Information Technology

$95K - $115K *

Shape the future of industrial automation by developing sales strategies, managing key accounts, and becoming a trusted advisor to clients. Collaborate with teams to influence decisions and drive grow...

RemoteRemote

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$168K - $210K *

Grow your career with a dynamic role focused on developing sales strategies, managing accounts, and becoming a trusted advisor to clients in industrial automation, ensuring their success and satisfact...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Lead the QA Automation team in shaping innovative testing solutions and drive quality engineering initiatives across projects. Collaborate closely with cross-functional teams to achieve robust automat...

Reston, VARemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Accelerate progress at a fast-paced sales environment by managing your own SMB pipeline, driving digital marketing solutions through consultative selling while achieving ambitious sales goals with min...

United StatesRemote

1 month ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Unlock potential by leading strategic sourcing in hardware, telecom, and reseller categories. Drive category strategies, commercial negotiations, and supplier governance while fostering business partn...

Lindon, UTRemote

1 month ago

  •   5 - 7 years exp.  •   Finance & Insurance

$70K - $100K *

Take ownership of training and development initiatives that enhance client success. Design and deliver impactful learning experiences, leveraging data to improve team performance and client satisfacti...

Rochester, NYRemote

1 week ago

  •   8 - 10 years exp.  •   Media

$110K - $130K *

Elevate client experiences by optimizing multi-cloud hosting environments. As a key technical leader, ensure performance, security, and reliability while driving strategic improvements and collaborati...

Bedford, NHRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Drive the design and enhancement of corporate security infrastructure, improving automation and maintaining strong security posture in a cloud environment. Collaborate with teams to implement controls...

United StatesRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $110K *

Join a dynamic team in managing project lifecycles by applying proven methodologies. You will lead diverse project teams, enhance client satisfaction, and promote continuous improvement while driving...

Philadelphia, PARemote

1 month ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$79K - $158K *

Explore a vital role in delivering robust cooling solutions as a skilled HVAC Foreman Data Center Chiller Technician, leading teams and enhancing customer comfort in a dynamic environment focused on i...

Texas, USRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

Frequently Asked Questions (FAQ)

  • What does a Technical Support Specialist do?question toggle

    A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.

  • What qualifications are common for Technical Support Specialist jobs?question toggle

    Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.

  • Where do Technical Support Specialists work?question toggle

    They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.

  • Can Technical Support Specialist jobs pay $100,000 or more?question toggle

    Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.

  • What career paths can follow a Technical Support Specialist role?question toggle

    Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.