Explore Technical Support Specialist Jobs

Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.

What Does a Technical Support Specialist Do?

Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.

Skills and Qualifications

Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.

Technical Support Career Opportunities

Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.

Find High-Paying Technical Support Specialist Jobs

Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.

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$90K - $110K *

Shape the future of construction by overseeing project execution from demolition to occupancy. Collaborate with teams to ensure timely, safe, and successful project delivery while building strong clie...

Michigan, USRemote

2 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$95K - $130K *

Join us in leading on-site installation activities for complex projects. As a key liaison, you'll ensure safety, quality, and schedule adherence while coordinating with diverse stakeholders to drive s...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$105K - $231K *

Empower innovation in cloud infrastructure as you lead the design and operation of Oracle Fusion Cloud HCM environments, ensuring secure, reliable performance across federal agencies while driving aut...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$125K - $150K *

Transform technology operations by leading IT and cybersecurity strategies, ensuring secure, scalable systems while enhancing employee support in a dynamic, remote-first environment. Collaborate acros...

RemoteRemote

2 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$200K - $315K *

Create and implement robust security architectures across enterprise, cloud, and infrastructure environments, ensuring compliance with industry standards while guiding security initiatives and influen...

Carlsbad, CARemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Telecommunications & Hardware

$150K - $180K *

Innovate testing and automation systems to enhance software release confidence. Lead technical direction, integrate AI for efficiency, and ensure reliable verification processes while fostering collab...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Healthcare

$75K - $105K *

Empower healthcare delivery by ensuring coding accuracy as you analyze medical records, identify improvement opportunities, and enhance AI diagnostic models to uphold high-quality standards in inpatie...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$140K - $170K *

Execute complex, cross-functional initiatives while navigating ambiguity and redefining operational models. Your strategic insights and leadership will propel projects to success and enhance overall o...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$178K - $225K *

Join us to shape the future of enterprise mobility and endpoint security. In this hands-on role, you'll design, integrate, and enhance Microsoft Intune within a multi-partner environment, ensuring sec...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$110K - $130K *

Advance our market strategy by leveraging technical expertise to identify and pursue opportunities in Distribution Planning, Design, and Grid Modernization, while building strong relationships with ut...

Austin, TXRemote

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$95K - $115K *

Drive field engineering excellence by installing, maintaining, and troubleshooting cutting-edge hardware systems. Collaborate with teams to enhance product design and ensure reliable operations in dyn...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Food & Beverages

$62K - $139K *

Champion data integrity by designing and executing comprehensive test plans for ETL processes and large-scale data platforms, ensuring quality and accuracy across systems while collaborating in an Agi...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$115K - $135K *

Lead the charge in driving new business opportunities and managing territory expansion. Build trusted relationships with key decision-makers while executing partner-led initiatives and coordinating a...

Portland, ORRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Information Technology

$115K - $135K *

Accelerate your career by driving new business and expansion in a dynamic territory. Leverage partner relationships and data-driven strategies to build a robust pipeline, conduct impactful training, a...

Seattle, WARemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Shape the future of enterprise Linux and Unix operations, leading a team to deliver and modernize infrastructure services across various platforms while ensuring performance, security, and client sati...

Connecticut, USRemote

1 month ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $120K *

Lead the charge in enhancing security for a complex federal platform, safeguarding cloud infrastructure and sensitive data. Collaborate within an Agile team to design, implement, and automate robust s...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Empower your career by configuring and optimizing the ServiceNow platform to enhance IT service management. Collaborate with diverse teams to develop scalable solutions that meet operational needs and...

Chicago, ILRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$75K - $100K *

Reimagine quality assurance as a Platform Tester, driving test strategy and automation for critical healthcare solutions. Collaborate with cross-functional teams to ensure stability and scalability in...

CanadaRemote

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$105K - $160K *

Take ownership of B2B integrations as a key technical leader, collaborating across teams to deliver effective solutions that drive customer success and evolve with innovative IoT technology. Expect a...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $120K *

Lead the charge in driving growth and performance of Cloud Technical Account Management, overseeing a team to enhance service delivery, manage financial metrics, and partner with sales for customer su...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$140K - $184K *

Pioneer the development and operational convergence through automation, designing CI/CD pipelines and driving release process efficiency to enhance software delivery across diverse teams and projects...

RemoteRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Join a dynamic team to drive cybersecurity sales growth, fostering strong customer relationships and executing strategic campaigns. Collaborate with cross-functional teams to deliver tailored solution...

RemoteRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$69K - $101K *

Champion the reliability of automated systems by providing expert technical support, troubleshooting complex issues, and collaborating cross-functionally to ensure operational excellence and seamless...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$275K - $300K *

Join a dynamic team as you lead quality and technical governance for mission-critical facilities, ensuring operational readiness and continuous improvement across the facility lifecycle from design to...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$175K - $200K *

Support critical technical pre-sales activities by guiding customers through evaluations and overseeing successful handoffs post-installation. Partner with sales and product teams to ensure technical...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Technical Support Specialist do?question toggle

    A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.

  • What qualifications are common for Technical Support Specialist jobs?question toggle

    Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.

  • Where do Technical Support Specialists work?question toggle

    They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.

  • Can Technical Support Specialist jobs pay $100,000 or more?question toggle

    Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.

  • What career paths can follow a Technical Support Specialist role?question toggle

    Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.