Explore Technical Support Specialist Jobs

Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.

What Does a Technical Support Specialist Do?

Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.

Skills and Qualifications

Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.

Technical Support Career Opportunities

Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.

Find High-Paying Technical Support Specialist Jobs

Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.

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$100K - $120K *

Help us optimize system solutions by analyzing user needs, documenting requirements, and bridging the gap between IT and business. You will play a key role in driving system development and implementa...

Washington, DCRemote

4 weeks ago

  •   8 - 10 years exp.  •   Staffing

$110K - $130K *

Transform enterprise network architecture by leading LAN migration projects, ensuring seamless transitions to Cisco SDA fabric. Collaborate with cross-functional teams to execute plans, manage changes...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $115K *

Contribute to the operational support of enterprise messaging systems, ensuring effective email administration, user issue resolution, and mobile device management while enhancing project-based messag...

Washington, USRemote

Today

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$84K - $129K *

Support industry-leading projects in air permitting and environmental compliance. Collaborate with multi-disciplined teams to develop strategies for regulatory requirements, ensuring compliance throug...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$120K - $145K *

Lead the charge in technical direction and agile processes while mentoring a high-performing software engineering team. Your problem-solving skills will drive the development of scalable, secure solut...

United StatesRemote

Reposted today

  •   Less than 5 years exp.  •   Healthcare

$92K - $138K *

Join a team that's enhancing clinical education and training for General Imaging Ultrasound, impacting patient care and workflow. Drive innovative strategies from pre-sale to post-implementation, ensu...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Business Services

$65K - $129K *

Lead the charge in developing competitive proposals and client services, enhancing operational excellence across clinical research programs. Collaborate with global teams to ensure high-quality submis...

Texas, USRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Healthcare

$160K - $250K *

Transform customer experiences by leading technical sales solutions for wireless routers and managed services. Collaborate with partners and clients across diverse industries, ensuring optimal connect...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $110K *

Drive upgrades and enhancements for clinical communication products, ensuring seamless integration and performance. Collaborate with cross-functional teams to resolve complex issues and improve proces...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Healthcare

$95K - $115K *

Drive quality assurance initiatives by overseeing computer system validation processes, ensuring compliance with GxP regulations, and collaborating with cross-functional teams to enhance validation pr...

Kentucky, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Engineer robust Workday integrations and data solutions, enhancing enterprise applications and financial systems. Collaborate with stakeholders to troubleshoot complex integrations and ensure data int...

Mckinney, TXRemote

2 days ago

  •   5 - 7 years exp.  •   Staffing

$80K - $95K *

Join our team to support ITSM processes and enhance service delivery. Drive process maturity and optimize solutions while ensuring operational stability and customer satisfaction across the service li...

Chicago, ILRemote

Today

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$97K - $121K *

Empower a high-performing IT support team by leading operations, enhancing customer service, and ensuring compliance with federal regulations. Drive continuous improvement and optimize help desk perfo...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$180K - $230K *

Grow your career with a leadership role overseeing global operations, focusing on strategy development, performance management, and cross-department collaboration to drive operational excellence and i...

RemoteRemote

Reposted 3 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$130K - $160K *

Transform data center solutions strategy and drive growth across global initiatives, enhancing partnerships and revenue. Engage with executive clients and elevate pre-sales efforts to set the stage fo...

RemoteRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$160K - $210K *

Pioneer your career by leveraging your full-stack development expertise to design and implement innovative software solutions. Collaborate with teams to support critical federal missions through IT mo...

Virginia, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Tackle emerging cybersecurity threats and enhance security measures through advanced threat analysis, vulnerability assessment, and incident response solutions while collaborating with technical teams...

Chattanooga, TNRemote

Reposted today

  •   5 - 7 years exp.  •   Healthcare

$108K - $115K *

Unlock your potential as a full stack engineer, collaborating in an agile team to develop innovative applications and features, while leveraging cutting-edge AI technologies to enhance product offerin...

RemoteRemote

Today

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$72K - $111K *

Lead and innovate Tier I service desk operations by supervising agents, optimizing performance, and ensuring exceptional support for external users. Drive shifts performance, manage escalations, and e...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $250K *

Accelerate your career in a fast-paced environment by driving innovative software solutions for restaurants, improving customer interactions, and fostering seamless operations through team collaborati...

San Mateo, CARemote

4 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$141K - $209K *

Pioneer innovative solutions in AI infrastructure, leading cross-functional teams to optimize data center design and enhance customer value through strategic analysis and documentation...

RemoteRemote

Reposted 4 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$90K - $110K *

Elevate project execution by overseeing construction from demolition to occupancy. Manage onsite activities, coordinate with teams, and ensure timely, safe project completion while fostering strong cl...

Iowa, USRemote

3 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$90K - $110K *

Shape the future of construction by overseeing project execution from demolition to occupancy. Collaborate with teams to ensure timely, safe, and successful project delivery while building strong clie...

Michigan, USRemote

2 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$95K - $130K *

Join us in leading on-site installation activities for complex projects. As a key liaison, you'll ensure safety, quality, and schedule adherence while coordinating with diverse stakeholders to drive s...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$105K - $231K *

Empower innovation in cloud infrastructure as you lead the design and operation of Oracle Fusion Cloud HCM environments, ensuring secure, reliable performance across federal agencies while driving aut...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Specialist do?question toggle

    A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.

  • What qualifications are common for Technical Support Specialist jobs?question toggle

    Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.

  • Where do Technical Support Specialists work?question toggle

    They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.

  • Can Technical Support Specialist jobs pay $100,000 or more?question toggle

    Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.

  • What career paths can follow a Technical Support Specialist role?question toggle

    Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.