Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.
Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.
Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.
Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.
Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.
Senior Specialist, Proposals & Client Service- (US)
$65K - $129K *
Lead the charge in developing competitive proposals and client services, enhancing operational excellence across clinical research programs. Collaborate with global teams to ensure high-quality submis...
Reposted yesterday
Sr Field Application Engineer (TOLA)
$160K - $250K *
Transform customer experiences by leading technical sales solutions for wireless routers and managed services. Collaborate with partners and clients across diverse industries, ensuring optimal connect...
1 week ago
$80K - $110K *
Drive upgrades and enhancements for clinical communication products, ensuring seamless integration and performance. Collaborate with cross-functional teams to resolve complex issues and improve proces...
3 days ago
Computer System Quality Validation Engineer
$95K - $115K *
Drive quality assurance initiatives by overseeing computer system validation processes, ensuring compliance with GxP regulations, and collaborating with cross-functional teams to enhance validation pr...
2 weeks ago
$110K - $130K *
Engineer robust Workday integrations and data solutions, enhancing enterprise applications and financial systems. Collaborate with stakeholders to troubleshoot complex integrations and ensure data int...
2 days ago
Technical Analyst, ServiceNow CMDB / ITSM
$80K - $95K *
Join our team to support ITSM processes and enhance service delivery. Drive process maturity and optimize solutions while ensuring operational stability and customer satisfaction across the service li...
Today
$97K - $121K *
Empower a high-performing IT support team by leading operations, enhancing customer service, and ensuring compliance with federal regulations. Drive continuous improvement and optimize help desk perfo...
1 week ago
$180K - $230K *
Grow your career with a leadership role overseeing global operations, focusing on strategy development, performance management, and cross-department collaboration to drive operational excellence and i...
Reposted 3 days ago
Data Center & Infrastructure Solution Leader
$130K - $160K *
Transform data center solutions strategy and drive growth across global initiatives, enhancing partnerships and revenue. Engage with executive clients and elevate pre-sales efforts to set the stage fo...
Reposted 2 weeks ago
$160K - $210K *
Pioneer your career by leveraging your full-stack development expertise to design and implement innovative software solutions. Collaborate with teams to support critical federal missions through IT mo...
2 weeks ago
$110K - $130K *
Tackle emerging cybersecurity threats and enhance security measures through advanced threat analysis, vulnerability assessment, and incident response solutions while collaborating with technical teams...
Reposted today
Software Engineer - Technology
$108K - $115K *
Unlock your potential as a full stack engineer, collaborating in an agile team to develop innovative applications and features, while leveraging cutting-edge AI technologies to enhance product offerin...
Today
$72K - $111K *
Lead and innovate Tier I service desk operations by supervising agents, optimizing performance, and ensuring exceptional support for external users. Drive shifts performance, manage escalations, and e...
3 weeks ago
$100K - $250K *
Accelerate your career in a fast-paced environment by driving innovative software solutions for restaurants, improving customer interactions, and fostering seamless operations through team collaborati...
4 weeks ago
Senior Consultant - AI Infrastructure Services
$141K - $209K *
Pioneer innovative solutions in AI infrastructure, leading cross-functional teams to optimize data center design and enhance customer value through strategic analysis and documentation...
Reposted 4 days ago
$90K - $110K *
Elevate project execution by overseeing construction from demolition to occupancy. Manage onsite activities, coordinate with teams, and ensure timely, safe project completion while fostering strong cl...
3 days ago
$90K - $110K *
Shape the future of construction by overseeing project execution from demolition to occupancy. Collaborate with teams to ensure timely, safe, and successful project delivery while building strong clie...
2 days ago
$95K - $130K *
Join us in leading on-site installation activities for complex projects. As a key liaison, you'll ensure safety, quality, and schedule adherence while coordinating with diverse stakeholders to drive s...
Today
$105K - $231K *
Empower innovation in cloud infrastructure as you lead the design and operation of Oracle Fusion Cloud HCM environments, ensuring secure, reliable performance across federal agencies while driving aut...
Reposted 1 week ago
$125K - $150K *
Transform technology operations by leading IT and cybersecurity strategies, ensuring secure, scalable systems while enhancing employee support in a dynamic, remote-first environment. Collaborate acros...
2 weeks ago
Principal Systems Security Engineer
$200K - $315K *
Create and implement robust security architectures across enterprise, cloud, and infrastructure environments, ensuring compliance with industry standards while guiding security initiatives and influen...
Reposted 1 week ago
Head of Testing and Automation
$150K - $180K *
Innovate testing and automation systems to enhance software release confidence. Lead technical direction, integrate AI for efficiency, and ensure reliable verification processes while fostering collab...
Today
$75K - $105K *
Empower healthcare delivery by ensuring coding accuracy as you analyze medical records, identify improvement opportunities, and enhance AI diagnostic models to uphold high-quality standards in inpatie...
Reposted 2 weeks ago
$140K - $170K *
Execute complex, cross-functional initiatives while navigating ambiguity and redefining operational models. Your strategic insights and leadership will propel projects to success and enhance overall o...
Reposted 3 weeks ago
Microsoft Intune and Enterprise Mobility SME
$178K - $225K *
Join us to shape the future of enterprise mobility and endpoint security. In this hands-on role, you'll design, integrate, and enhance Microsoft Intune within a multi-partner environment, ensuring sec...
3 weeks ago
What does a Technical Support Specialist do?
A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.
What qualifications are common for Technical Support Specialist jobs?
Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.
Where do Technical Support Specialists work?
They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.
Can Technical Support Specialist jobs pay $100,000 or more?
Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.
What career paths can follow a Technical Support Specialist role?
Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.