Explore Technical Support Specialist Jobs

Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.

What Does a Technical Support Specialist Do?

Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.

Skills and Qualifications

Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.

Technical Support Career Opportunities

Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.

Find High-Paying Technical Support Specialist Jobs

Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.

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$125K - $150K *

Champion scalable deal operations by leading the Global Deal Desk, optimizing complex agreements across sales, finance, and legal. Drive AI integration to enhance workflows and ensure compliance while...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $135K *

Join us in transforming technical documentation by leading the shift to a Git-based, AI-augmented workflow. You'll set standards, mentor writers, and drive innovation across our Technical Publications...

Morrisville, NCRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$160K - $180K *

Lead the charge in driving agile execution across product and engineering teams, managing digital product launches and enhancing client value through innovative solutions. Collaborate cross-functional...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Lead a dynamic team in managing customer orders, ensuring accuracy and timely delivery while enhancing interdepartmental collaboration and customer satisfaction across Sales and Service Delivery opera...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$85K - $93K *

Join a team that's dedicated to providing exceptional technical support for hydraulic systems. In this customer-facing role, you'll troubleshoot, manage claims, and collaborate with internal teams to...

Davenport, IARemote

Today

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$143K - $174K *

Empower teams by managing complex IT systems and programs, leading projects, and ensuring robust infrastructure. Leverage expertise to enhance multi-departmental functions through strategic planning a...

Fairfield, CARemote

4 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$74K - $125K *

Accelerate progress at a federal agency by managing platform enablement and customer solutions. Lead training, technical support, and cross-team collaboration to enhance data analytics and AI capabili...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$125K - $137K *

Elevate building performance by serving as the SME for Building Automation Systems, providing technical leadership and strategic oversight to optimize operations, enhance reliability, and ensure compl...

Herndon, VARemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$120K - $145K *

Empower innovation by leading the development of production Generative AI solutions. Collaborate with cross-functional teams to design, build, and optimize workflows, ensuring operational excellence a...

Florida, USRemote

Reposted today

  •   5 - 7 years exp.  •   Finance & Insurance

$90K - $110K *

Lead the charge in optimizing customer operations by enhancing support and service delivery. Drive team performance, improve workflows, and leverage AI to elevate customer experience and satisfaction...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$75K - $158K *

Empower cross-functional teams as a Business Analyst, driving Agile practices, refining backlogs, and aligning business objectives with technical execution to enhance project outcomes and stakeholder...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$69K - $158K *

Contribute to innovative solutions in remote sensing, enhancing mission outcomes by leveraging imaging, AI/ML, and advanced modeling techniques in a collaborative environment that drives insights from...

Aurora, CORemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$110K - $130K *

Empower teams by managing project implementations, ensuring quality service handoff, and optimizing system performance through technical oversight and coordinated customer engagement...

London, ONRemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Lead the charge in automating and scaling network infrastructure across diverse global datacenters, enhancing performance and security while collaborating with engineering teams to implement robust so...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Lead the charge in enhancing our court case management platform by diagnosing production issues and modernizing legacy components. Collaborate closely across teams to ensure system stability while inn...

Dallas, TXRemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$95K - $120K *

Transform your career by joining a dynamic IT Services team as a ServiceNow System Administrator. Collaborate with stakeholders to design and enhance enterprise solutions, ensuring optimal performance...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$110K - $220K *

Lead complex technology programs, aligning deliverables with strategic goals while managing cross-functional dependencies. Drive operational excellence through effective governance, risk management, a...

Bentonville, ARRemote

6 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$111K - $121K *

Lead high-profile communications for federal oversight, ensuring accuracy and timeliness. Manage a dedicated team, streamline processes, and uphold quality standards in correspondence with Congress an...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$80K - $90K *

Join a team that's dedicated to providing top-notch IT support across multiple operating companies. As an IT Technical Analyst, you will troubleshoot technical issues, collaborate with local IT teams...

Mclean, VARemote

4 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$89K - $120K *

Champion customer security by conducting in-depth attack surface analyses and delivering comprehensive reports. Collaborate with a specialized Red Team to enhance security measures and communicate fin...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $115K *

Join a team that's dedicated to enhancing customer success through expert management of software solutions, ensuring exceptional service delivery and operational excellence in public safety environmen...

RemoteRemote

3 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$100K - $160K *

Empower the future of data center commissioning by leading complex projects, fostering client relationships, and mentoring junior staff while ensuring compliance with energy standards and financial ac...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Technical Services

$139K - $213K *

Drive relationships and sales success by positioning technology solutions within the U.S. Army. Leverage existing networks and develop strategic accounts, ensuring a superior customer experience that...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Lead the charge in transforming agency operations by ensuring seamless onboarding and mastery of our all-in-one AdTech platform, bridging technical capabilities with real-world execution for impactful...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $145K *

Lead strategic product initiatives in advanced surgical technologies, driving development and commercialization efforts. Collaborate with cross-functional teams to enhance orthopedic outcomes and proc...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Technical Support Specialist do?question toggle

    A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.

  • What qualifications are common for Technical Support Specialist jobs?question toggle

    Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.

  • Where do Technical Support Specialists work?question toggle

    They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.

  • Can Technical Support Specialist jobs pay $100,000 or more?question toggle

    Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.

  • What career paths can follow a Technical Support Specialist role?question toggle

    Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.