Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.
Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.
Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.
Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.
Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.
Senior Manager, Global Deal Desk
$125K - $150K *
Champion scalable deal operations by leading the Global Deal Desk, optimizing complex agreements across sales, finance, and legal. Drive AI integration to enhance workflows and ensure compliance while...
1 week ago
$110K - $135K *
Join us in transforming technical documentation by leading the shift to a Git-based, AI-augmented workflow. You'll set standards, mentor writers, and drive innovation across our Technical Publications...
3 weeks ago
$160K - $180K *
Lead the charge in driving agile execution across product and engineering teams, managing digital product launches and enhancing client value through innovative solutions. Collaborate cross-functional...
6 days ago
Senior Manager Order Administration
$110K - $130K *
Lead a dynamic team in managing customer orders, ensuring accuracy and timely delivery while enhancing interdepartmental collaboration and customer satisfaction across Sales and Service Delivery opera...
2 weeks ago
Field Service Engineer- Iowa Territory
$85K - $93K *
Join a team that's dedicated to providing exceptional technical support for hydraulic systems. In this customer-facing role, you'll troubleshoot, manage claims, and collaborate with internal teams to...
Today
Information Technology Analyst Principal (Unified Communications Engineer)
$143K - $174K *
Empower teams by managing complex IT systems and programs, leading projects, and ensuring robust infrastructure. Leverage expertise to enhance multi-departmental functions through strategic planning a...
4 weeks ago
$74K - $125K *
Accelerate progress at a federal agency by managing platform enablement and customer solutions. Lead training, technical support, and cross-team collaboration to enhance data analytics and AI capabili...
1 week ago
Building Automation Systems (BAS) Specialist (Enterprise SME)
$125K - $137K *
Elevate building performance by serving as the SME for Building Automation Systems, providing technical leadership and strategic oversight to optimize operations, enhance reliability, and ensure compl...
3 weeks ago
Senior Forward Deployed Engineer
$120K - $145K *
Empower innovation by leading the development of production Generative AI solutions. Collaborate with cross-functional teams to design, build, and optimize workflows, ensuring operational excellence a...
Reposted today
$90K - $110K *
Lead the charge in optimizing customer operations by enhancing support and service delivery. Drive team performance, improve workflows, and leverage AI to elevate customer experience and satisfaction...
2 weeks ago
$75K - $158K *
Empower cross-functional teams as a Business Analyst, driving Agile practices, refining backlogs, and aligning business objectives with technical execution to enhance project outcomes and stakeholder...
Reposted 1 week ago
Remote Sensing Software Engineer, Mid
$69K - $158K *
Contribute to innovative solutions in remote sensing, enhancing mission outcomes by leveraging imaging, AI/ML, and advanced modeling techniques in a collaborative environment that drives insights from...
3 weeks ago
Senior Platform Implementation Engineer
$110K - $130K *
Empower teams by managing project implementations, ensuring quality service handoff, and optimizing system performance through technical oversight and coordinated customer engagement...
4 weeks ago
Network Automation Engineer at Hydra Host
$110K - $130K *
Lead the charge in automating and scaling network infrastructure across diverse global datacenters, enhancing performance and security while collaborating with engineering teams to implement robust so...
1 week ago
Senior Java Software Engineer - Product Support (Remote)
$110K - $130K *
Lead the charge in enhancing our court case management platform by diagnosing production issues and modernizing legacy components. Collaborate closely across teams to ensure system stability while inn...
Reposted 4 weeks ago
ServiceNow System Administator
$95K - $120K *
Transform your career by joining a dynamic IT Services team as a ServiceNow System Administrator. Collaborate with stakeholders to design and enhance enterprise solutions, ensuring optimal performance...
3 weeks ago
(USA) Staff, Technical Program Manager
$110K - $220K *
Lead complex technology programs, aligning deliverables with strategic goals while managing cross-functional dependencies. Drive operational excellence through effective governance, risk management, a...
6 days ago
Senior Communications & Outreach Specialist
$111K - $121K *
Lead high-profile communications for federal oversight, ensuring accuracy and timeliness. Manage a dedicated team, streamline processes, and uphold quality standards in correspondence with Congress an...
2 weeks ago
IT Technical Analyst for EMCOR Construction Services
$80K - $90K *
Join a team that's dedicated to providing top-notch IT support across multiple operating companies. As an IT Technical Analyst, you will troubleshoot technical issues, collaborate with local IT teams...
4 weeks ago
$89K - $120K *
Champion customer security by conducting in-depth attack surface analyses and delivering comprehensive reports. Collaborate with a specialized Red Team to enhance security measures and communicate fin...
4 weeks ago
Software Customer Service Manager
$100K - $115K *
Join a team that's dedicated to enhancing customer success through expert management of software solutions, ensuring exceptional service delivery and operational excellence in public safety environmen...
3 days ago
Senior Data Center Commissioning Provider
$100K - $160K *
Empower the future of data center commissioning by leading complex projects, fostering client relationships, and mentoring junior staff while ensuring compliance with energy standards and financial ac...
Reposted 1 week ago
Director of Strategic Accounts - U.S. ARMY
$139K - $213K *
Drive relationships and sales success by positioning technology solutions within the U.S. Army. Leverage existing networks and develop strategic accounts, ensuring a superior customer experience that...
4 weeks ago
$80K - $95K *
Lead the charge in transforming agency operations by ensuring seamless onboarding and mastery of our all-in-one AdTech platform, bridging technical capabilities with real-world execution for impactful...
Yesterday
Senior Global Product Manager, Enabling Technologies
$120K - $145K *
Lead strategic product initiatives in advanced surgical technologies, driving development and commercialization efforts. Collaborate with cross-functional teams to enhance orthopedic outcomes and proc...
1 week ago
What does a Technical Support Specialist do?
A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.
What qualifications are common for Technical Support Specialist jobs?
Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.
Where do Technical Support Specialists work?
They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.
Can Technical Support Specialist jobs pay $100,000 or more?
Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.
What career paths can follow a Technical Support Specialist role?
Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.