Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.
Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.
Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.
Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.
Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.
Senior Systems Engineer (Antarctic Support Contract)
$92K - $166K *
Transform critical systems for the US Antarctic Program by designing, deploying, and maintaining Linux-based infrastructure. Collaborate with cross-functional teams and lead operations in a unique, mi...
1 week ago
Mid-level, Full-stack Software Developer
$75K - $158K *
Unlock potential by joining our dynamic team as a mid-level full-stack software developer. Contribute to innovative solutions for the U.S. Navy Reserve, collaborating with experts in an Agile environm...
Reposted 1 week ago
$90K - $110K *
Transform technical training by developing comprehensive curricula for military aviation systems. Collaborate with engineers and stakeholders to create effective learning solutions for aircrew and mai...
2 weeks ago
$110K - $130K *
Deliver seamless integration and Tier 3 support for secure mobile infrastructure. Collaborate with enterprise stakeholders to ensure compliance, performance, and customer satisfaction while managing c...
2 weeks ago
$125K - $155K *
Grow your career with a dynamic team focused on designing and implementing scalable systems. Collaborate on complex projects, mentor peers, and drive technical excellence while contributing to impactf...
3 days ago
$110K - $130K *
Unlock your potential by leading technical execution of Electrification Solutions projects. Drive safety, quality, and customer satisfaction while managing resources and risks to ensure project succes...
Yesterday
Senior Director of Managed Services, Network and Security
$175K - $275K *
Lead and inspire a global team of networking and security professionals, driving operational excellence and service delivery in managed and MSSP environments. Shape strategic roadmaps and foster high...
4 weeks ago
Application & Cloud Security Specialist (DAST Specialist)
$69K - $105K *
Join a team that's dedicated to enhancing application and cloud security through automated testing and manual assessments. Collaborate with development and DevOps teams to integrate security practices...
5 days ago
Unattended Ground Sensors (UGS) Specialist
$115K - $145K *
Lead the charge in maintaining and enhancing unattended ground sensors for border security operations, ensuring optimal performance through inspections, technical support, and collaboration with team...
Yesterday
Software Engineer III (Angular)
$110K - $130K *
Innovate solutions as you design and develop scalable UI applications, ensuring top-tier user experience and performance. Collaborate across teams, enforce coding standards, and lead projects to deliv...
Reposted 2 days ago
Staff Product Manager, AGSE Service
$135K - $160K *
Transform the future of autonomous ground support equipment by leading product strategy and roadmap development. Collaborate with cross-functional teams to ensure safety, performance, and reliability...
4 days ago
$100K - $120K *
Join a team that's dedicated to optimizing SAP environments through expert support and administration. You'll manage SAP HANA and Basis operations, ensuring seamless upgrades, troubleshooting, and sys...
Today
Director, Technical Solution Manager
$161K - $290K *
Engage with a dynamic team to create innovative technology solutions, managing complex client relationships while leading projects in public and private cloud environments...
1 month ago
Implementation Specialist, Enterprise Accounts
$100K - $120K *
Lead enterprise rollouts for multi-state home health organizations. Design and execute implementation strategies, engage stakeholders, and ensure clinician adoption at scale for successful outcomes ac...
Reposted 3 weeks ago
Information System Security Officer (ISSO)
$90K - $189K *
Join us to ensure the security and compliance of critical information systems. Collaborate with IT and cybersecurity teams to implement robust security controls, manage risk, and maintain a strong sec...
Reposted 1 week ago
$125K - $150K *
Transform product strategy by leading impactful initiatives that enhance user experience and drive growth. Collaborate with cross-functional teams to deliver innovative solutions that delight customer...
Yesterday
Sales Engineer (West Coast, US)
$110K - $130K *
Join a team that's redefining cybersecurity by leading technical strategies and executing Proof of Concepts. Collaborate with sales and R&D to bridge client needs and product evolution, ensuring succe...
2 weeks ago
Sr DevSecOps Automation Solution Architect
$170K - $230K *
Drive modernization by leading DevSecOps strategies for cloud transformation. Collaborate with stakeholders to enhance automation, security, and delivery practices, ensuring reliable and scalable solu...
2 weeks ago
Consultant/Senior Consultant Technical Infrastructure Architect
$110K - $130K *
Elevate your career by leading infrastructure architecture initiatives, collaborating with executives, and driving technical engagements in a dynamic environment focused on modern technologies and clo...
1 week ago
Technical Product Manager (Integrated Solutions)
$180K - $220K *
Lead the integration of complex defense solutions by translating tactical requirements into innovative products. Collaborate with cross-functional teams to optimize performance and drive market adopti...
3 days ago
ServiceNow System Administrator
$87K - $135K *
Lead a dedicated team managing the ITSM platform, overseeing user access, catalog maintenance, and performance monitoring to enhance IT service delivery for a federal agency. This role drives operatio...
3 weeks ago
$105K - $128K *
Empower your career by supporting a vital contact center platform. Collaborate with cross-functional teams to optimize integrations and enhance customer experiences across voice, SMS, and email channe...
1 week ago
$110K - $130K *
Lead network engineering efforts to enhance tactical capabilities in air defense systems. Collaborate with multidisciplinary teams to ensure secure information exchange and compliance across all phase...
1 week ago
Senior Manager, Global Deal Desk
$125K - $150K *
Champion scalable deal operations by leading the Global Deal Desk, optimizing complex agreements across sales, finance, and legal. Drive AI integration to enhance workflows and ensure compliance while...
1 week ago
$110K - $135K *
Join us in transforming technical documentation by leading the shift to a Git-based, AI-augmented workflow. You'll set standards, mentor writers, and drive innovation across our Technical Publications...
3 weeks ago
What does a Technical Support Specialist do?
A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.
What qualifications are common for Technical Support Specialist jobs?
Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.
Where do Technical Support Specialists work?
They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.
Can Technical Support Specialist jobs pay $100,000 or more?
Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.
What career paths can follow a Technical Support Specialist role?
Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.