Explore Technical Support Specialist Jobs

Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.

What Does a Technical Support Specialist Do?

Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.

Skills and Qualifications

Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.

Technical Support Career Opportunities

Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.

Find High-Paying Technical Support Specialist Jobs

Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.

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$110K - $172K *

Champion the development of scalable sales enablement programs, enhancing onboarding and training for AEs and SDRs. Collaborate with cross-functional teams to create impactful resources and ensure eff...

Magna, UTRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $100K *

Lead transformative initiatives by optimizing manufacturing processes, enhancing efficiency, and delivering expert on-site training to elevate operations in high-stakes environments. Travel extensivel...

Virginia, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $150K *

Join a team that's dedicated to enhancing clinical support through technical expertise and customer training. Drive product demonstrations and ensure customer satisfaction while collaborating with sal...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$74K - $92K *

Optimize operational execution and strategic alignment across teams, driving AI adoption and managing budgets. Collaborate with leadership to enhance performance metrics and support team development i...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$62K - $112K *

Drive network operations excellence by providing technical support and optimizing performance in a wide territory. Collaborate with project teams to deliver improvements and enhance service quality, e...

RemoteRemote

4 weeks ago

  •   Less than 5 years exp.  •   Transportation

$80K - $95K *

Manage all facets of a federal travel program, ensuring compliance and efficiency in a high-volume environment. Drive improvements in processes and provide urgent support for travelers, while maintain...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Healthcare

$73K - $123K *

Transform the sales landscape as a trusted pre-sales consultant, leveraging your technical and business expertise to drive growth in Commercial accounts and deliver tailored solutions that resonate wi...

Illinois, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $140K *

Unlock your potential as a Program Manager, leading complex cybersecurity initiatives. Drive project success by coordinating resources, managing timelines, and ensuring the protection of sensitive dat...

Virginia, USRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Lead customer engagement through technical discovery and deployment, integrating AI solutions while collaborating with Sales, Product, and Engineering teams. Drive implementation efficiency and bridge...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$114K - $155K *

Create and maintain secure, high-performance solutions as a Senior DevSecOps Engineer, collaborating with cross-functional teams to enhance public access and compliance in digital court records system...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$114K - $155K *

Lead innovation by developing and maintaining secure software solutions for public access to court electronic records. Collaborate with diverse teams, ensuring compliance with security standards and d...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$82K - $123K *

Unlock potential by designing and developing innovative software solutions while leading projects, mentoring junior developers, and collaborating with cross-functional teams in a dynamic Agile environ...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Elevate your career by overseeing facilities management and real estate projects. Collaborate with teams to ensure optimal environments, manage contractors, and lead initiatives that enhance operation...

Oakville, ONRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$131K - $181K *

Lead the charge in developing technical capability programs that enhance product quality and process efficiency. Manage cross-functional teams to drive innovation, ensure compliance, and foster employ...

United StatesRemote

4 days ago

  •   8 - 10 years exp.  •   Food & Beverages

$100K - $120K *

Accelerate progress at this vital Business Development role, focusing on Airborne ISR Products & Services. You'll engage with stakeholders across functions and lead efforts to capture opportunities, a...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$140K - $175K *

Champion AI innovation by engaging with clients to identify and prototype high-value use cases. Blend technical expertise with advisory skills to drive AI solutions, enhancing productivity and transfo...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$105K - $130K *

Optimize validation strategies and ensure compliance for GxP-regulated systems. Lead risk assessments, mentor junior team members, and oversee quality assurance activities throughout the system lifecy...

United StatesRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Healthcare

$135K - $160K *

Unlock your potential as a Principal Software Developer, driving the design and deployment of cutting-edge AI platforms. Collaborate across the full stack to create intelligent applications that enhan...

Virginia, USRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$65K - $101K *

Join a team that's dedicated to enhancing knowledge management by creating impactful documentation, analyzing user feedback, and developing chatbot content for an enterprise IT Customer Support Servic...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$277K - $500K+*

Analyze and maximize cross-selling opportunities within a defined territory, championing innovative data security solutions. Drive sales growth by leveraging strategic partnerships and a robust sales...

San Francisco, CARemote

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $150K *

Engineer transformative solutions by integrating cutting-edge APIs into enterprise systems. Collaborate closely with clients to deploy production software efficiently while leveraging modern AI tools...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Transportation

$175K - $190K *

Explore strategic leadership in mechanical engineering, guiding a team of experts to innovate and deliver top-tier data center solutions. Collaborate cross-functionally to shape engineering standards...

United StatesRemote

3 days ago

  •   11 - 15 years exp.  •   Information Technology

$120K - $145K *

Innovate your career by leading SaaS modernization projects, enhancing delivery efficiency through AI and automation. Drive customer success by transforming legacy systems into scalable, sustainable s...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$105K - $125K *

Lead technology operations for global teams, optimizing systems and support. Collaborate on strategic AI solutions, ensuring compliance and enhancing workflows. Drive efficiency and innovation in a dy...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$160K - $200K *

Join a team that's enhancing IT Operations by designing scalable software solutions. As a Senior Software Engineer, you'll lead development efforts, mentor peers, and ensure high-quality software that...

Texas, USRemote

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Specialist do?question toggle

    A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.

  • What qualifications are common for Technical Support Specialist jobs?question toggle

    Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.

  • Where do Technical Support Specialists work?question toggle

    They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.

  • Can Technical Support Specialist jobs pay $100,000 or more?question toggle

    Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.

  • What career paths can follow a Technical Support Specialist role?question toggle

    Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.