Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.
Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.
Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.
Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.
Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.
$90K - $110K *
Transform customer experiences by driving technical excellence in post-sale support. Collaborate with teams to ensure seamless handoffs, empower account managers, and resolve escalations, all while en...
2 weeks ago
$88K - $121K *
Shape the future of healthcare by training clinicians on Baxter's infusion therapy products. Leverage your clinical expertise to enhance patient care and build strong relationships with healthcare pro...
2 days ago
Computer Systems Engineer/ Architect
$110K - $130K *
Unlock potential by designing and optimizing enterprise data solutions in a Databricks Lakehouse environment, supporting critical missions with a focus on scalability and best practices...
Reposted 3 days ago
$120K - $145K *
Champion the development of cutting-edge infrastructure for AI systems, focusing on Kubernetes management, automated deployments, and reliable scaling to support enterprise demands across multiple clo...
3 weeks ago
$92K - $117K *
Join us to optimize AI support operations, enhancing member interactions through effective conversation design, automation, and workflow management. Collaborate across teams to ensure seamless integra...
1 week ago
Mid-Level Security Automation Engineer
$95K - $115K *
Drive security excellence by managing AWS GovCloud environments and enhancing DevSecOps pipelines. Ensure compliance with NIST standards while integrating security controls for continuous protection a...
1 week ago
$110K - $130K *
Transform customer service delivery by managing key accounts, aligning processes to SLAs, and driving continuous improvement. Collaborate across teams to enhance satisfaction and ensure seamless opera...
Reposted 4 days ago
Director of Strategic Accounts - U.S. Southeast Education
$139K - $213K *
Grow your career with a dynamic team focused on driving strategic sales in the education sector. Leverage your expertise to engage C-suite executives, manage complex sales cycles, and exceed quotas wh...
1 week ago
$110K - $138K *
Drive cybersecurity excellence by assessing and securing technology environments during mergers and acquisitions, ensuring compliance and integration of critical systems across diverse platforms...
1 week ago
$75K - $100K *
Manage a dynamic Customer Support team, driving service quality and operational efficiency. Oversee daily operations, enhance performance metrics, and implement automation to elevate customer satisfac...
6 days ago
Senior Manager, Program Delivery
$137K - $172K *
Shape the future of technology delivery by leading complex, cross-functional programs that drive business value. Oversee strategic initiatives, ensuring excellence in execution, client satisfaction, a...
2 weeks ago
Sales Enablement Specialist, DX
$110K - $172K *
Champion the development of scalable sales enablement programs, enhancing onboarding and training for AEs and SDRs. Collaborate with cross-functional teams to create impactful resources and ensure eff...
2 weeks ago
$90K - $100K *
Lead transformative initiatives by optimizing manufacturing processes, enhancing efficiency, and delivering expert on-site training to elevate operations in high-stakes environments. Travel extensivel...
2 weeks ago
Clinical Applications Specialist, Contrast Media Delivery Solutions
$100K - $150K *
Join a team that's dedicated to enhancing clinical support through technical expertise and customer training. Drive product demonstrations and ensure customer satisfaction while collaborating with sal...
1 week ago
Operations Manager II - Digital and AI Transformation Practice
$74K - $92K *
Optimize operational execution and strategic alignment across teams, driving AI adoption and managing budgets. Collaborate with leadership to enhance performance metrics and support team development i...
3 weeks ago
$62K - $112K *
Drive network operations excellence by providing technical support and optimizing performance in a wide territory. Collaborate with project teams to deliver improvements and enhance service quality, e...
1 month ago
$80K - $95K *
Manage all facets of a federal travel program, ensuring compliance and efficiency in a high-volume environment. Drive improvements in processes and provide urgent support for travelers, while maintain...
Yesterday
$73K - $123K *
Transform the sales landscape as a trusted pre-sales consultant, leveraging your technical and business expertise to drive growth in Commercial accounts and deliver tailored solutions that resonate wi...
3 weeks ago
$125K - $140K *
Unlock your potential as a Program Manager, leading complex cybersecurity initiatives. Drive project success by coordinating resources, managing timelines, and ensuring the protection of sensitive dat...
1 week ago
Senior Forward Deployed Engineer
$120K - $145K *
Lead customer engagement through technical discovery and deployment, integrating AI solutions while collaborating with Sales, Product, and Engineering teams. Drive implementation efficiency and bridge...
3 weeks ago
$114K - $155K *
Create and maintain secure, high-performance solutions as a Senior DevSecOps Engineer, collaborating with cross-functional teams to enhance public access and compliance in digital court records system...
3 weeks ago
$114K - $155K *
Lead innovation by developing and maintaining secure software solutions for public access to court electronic records. Collaborate with diverse teams, ensuring compliance with security standards and d...
3 weeks ago
$82K - $123K *
Unlock potential by designing and developing innovative software solutions while leading projects, mentoring junior developers, and collaborating with cross-functional teams in a dynamic Agile environ...
Reposted 1 week ago
Manager, Facilities / Gestionnaire, installations
$80K - $95K *
Elevate your career by overseeing facilities management and real estate projects. Collaborate with teams to ensure optimal environments, manage contractors, and lead initiatives that enhance operation...
2 weeks ago
Associate Director, Technical Services - Snacks
$131K - $181K *
Lead the charge in developing technical capability programs that enhance product quality and process efficiency. Manage cross-functional teams to drive innovation, ensure compliance, and foster employ...
4 days ago
What does a Technical Support Specialist do?
A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.
What qualifications are common for Technical Support Specialist jobs?
Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.
Where do Technical Support Specialists work?
They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.
Can Technical Support Specialist jobs pay $100,000 or more?
Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.
What career paths can follow a Technical Support Specialist role?
Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.