Explore Technical Support Specialist Jobs

Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.

What Does a Technical Support Specialist Do?

Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.

Skills and Qualifications

Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.

Technical Support Career Opportunities

Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.

Find High-Paying Technical Support Specialist Jobs

Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.

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$150K - $190K *

Help us shape the future of AI operations by leading a dynamic team focused on innovative solutions, strategic partnerships, and technical excellence in agentic environments. Drive growth and operatio...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$66K - $131K *

Join a team that's shaping innovative software solutions. Collaborate with stakeholders to design, develop, and maintain applications while ensuring quality and efficiency in a dynamic environment. Gr...

Baltimore, MDRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$95K - $115K *

Drive impactful initiatives by leading complex workstreams that enhance performance, reduce costs, and mitigate risks. Collaborate across teams to influence outcomes and implement strategic improvemen...

Denver, CORemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Deliver impactful telecom design solutions by overseeing projects, enhancing production efficiency, and collaborating with designers and project managers to meet quality standards and client expectati...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$187K - $253K *

Lead the development of innovative software solutions, driving impactful features and system improvements in a collaborative environment. Utilize advanced programming skills to tackle complex challeng...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Transform complex technical programs into successful outcomes by leading cross-functional teams, ensuring timely delivery, and fostering collaboration among engineering, product, and business partners...

San Diego, CARemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Lead the design and management of robust and scalable network infrastructure for hyperscale data centers. Collaborate with cross-functional teams to ensure high performance and reliability in support...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$245K - $260K *

Lead technical solutions for U.S. Army accounts, enhancing digital performance and visibility. Collaborate with executives to develop strategies, conduct presentations, and address complex challenges...

Abell, MDRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Transform control systems for leading manufacturers by programming and troubleshooting PLC/HMI systems. Collaborate with clients to deliver innovative automation solutions that enhance manufacturing p...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Technical Services

$90K - $189K *

Lead, shape, and execute advanced penetration testing assessments, overseeing scoping, planning, and reporting. Collaborate with teams to enhance cybersecurity measures across various platforms, ensur...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$69K - $158K *

Accelerate progress at the intersection of imaging and AI by developing advanced processing tools for remote sensing challenges, driving mission outcomes through collaborative software solutions...

Dayton, OHRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Business Services

$100K - $120K *

Join a team that's dedicated to innovation and excellence, driving projects from concept to completion. Collaborate with cross-functional teams to enhance product development and ensure quality standa...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $95K *

The Data Integration Specialist at Timely will ensure seamless integration of data between school district systems and Timely's scheduling technology. This role involves collaborating with various sta...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$127K - $243K *

Advance strategic financial insights and lead complex analysis to drive senior management decisions and improve business outcomes. Collaborate with teams to foster trusted relationships while navigati...

San Antonio, TXRemote

Reposted 1 month ago

  •   8 - 10 years exp.  •   Finance & Insurance

$160K - $192K *

Elevate cybersecurity solutions by driving revenue growth through strategic sales, managing the full sales lifecycle, and building strong relationships with clients and partners to enhance market pres...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Information Technology

$95K - $105K *

Elevate your career by providing strategic technical support to enhance retrofit sales. Collaborate with sales teams and end-users to optimize HVAC systems, identify improvement opportunities, and dri...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$121K - $149K *

Elevate your career by developing and implementing AI initiatives, collaborating with teams to build and enhance AI capabilities from concept to deployment, ensuring successful integration and operati...

Washington, DCRemote

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$135K - $160K *

Transform enterprise-scale AI solutions by leveraging Databricks, Generative AI, and cloud technologies. Collaborate with a dynamic team to shape AI architecture while mentoring engineers and driving...

Detroit, MIRemote

Reposted today

  •   5 - 7 years exp.  •   Staffing

$80K - $95K *

Join our team as a National Support Engineer, where you will provide expert guidance and second-level support to enhance instrument performance, analyze service data, assist in customer training, and...

Texas, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $95K *

Join a team that excels in providing expert support for diagnostic instruments. You will resolve complex technical issues, analyze service data, and engage with teams to enhance performance and custom...

Florida, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$78K - $120K *

Transform pharmacy application support processes by providing expert L2/L3 troubleshooting, ensuring the operational excellence of pharmacy systems and integration with healthcare platforms for enhanc...

Frisco, TXRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Technical Services

$100K - $120K *

Accelerate customer success by managing complex projects, influencing stakeholders, and ensuring seamless implementation of products. Collaborate across teams to enhance delivery processes and client...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$116K - $155K *

Transform the future of networking by leading hands-on system integration; design, implement, and optimize solutions. Collaborate across teams to enhance efficiencies and deliver top-tier operational...

Maryland, USRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$89K - $148K *

Explore your potential as you manage AWS environments, support cloud operations, and enhance developer tools. Collaborate with teams to ensure seamless infrastructure and contribute to mission-critica...

United StatesRemote

4 days ago

  •   8 - 10 years exp.  •   Information Technology

$75K - $158K *

Shape the future of automation by managing the UiPath platform, ensuring security and performance while collaborating with cross-functional teams to deliver efficient robotic process solutions across...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Specialist do?question toggle

    A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.

  • What qualifications are common for Technical Support Specialist jobs?question toggle

    Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.

  • Where do Technical Support Specialists work?question toggle

    They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.

  • Can Technical Support Specialist jobs pay $100,000 or more?question toggle

    Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.

  • What career paths can follow a Technical Support Specialist role?question toggle

    Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.