Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.
Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.
Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.
Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.
Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.
$110K - $130K *
Drive your career with a Senior Program Analyst role focused on solving complex cross-functional challenges. Utilize analytical skills to enhance pricing, agreements, and program performance while col...
1 week ago
$95K *
Drive impactful solutions as a tech-savvy consultant, showcasing cloud-based fire and EMS software to public safety agencies. Collaborate with sales teams to tailor presentations, enhance customer eng...
2 weeks ago
$77K - $115K *
Join a team that's driving innovation in IT solutions by leveraging your expertise in systems analysis and functional design. Collaborate with cross-functional teams to enhance business processes and...
1 week ago
$94K - $157K *
Lead the charge in transforming data operations by executing complex ETL processes, ensuring data integrity, and facilitating seamless integrations within SAP environments to support enterprise-wide i...
4 weeks ago
$110K - $120K *
Unlock your potential as a Solutions Engineer, guiding sales teams with expert network security advice, conducting training sessions, and supporting customer needs while driving professional services...
Reposted 5 days ago
Sr. Director, Technical Sales Specialist - Downstream BioProcessing
$160K - $190K *
Shape the future of global sales strategy by leading commercial efforts, driving revenue growth, and enhancing customer engagement across diverse market segments in a dynamic, collaborative environmen...
3 days ago
Technical Solutions Architect III -- Virtualization Nutanix - VmWare
$151K - $189K *
Engineer innovative virtualization solutions that enhance customer strategy and value. Collaborate in a dynamic environment, leading customer workshops as a subject-matter expert across VMware and Nut...
Reposted 1 week ago
$95K - $115K *
Serve as a key technical advisor, delivering product demos and custom solutions while supporting sales through technical expertise and architecture assessments to elevate customer engagement and satis...
4 weeks ago
$95K - $115K *
Empower a top-notch Remote Hands team by providing expert oversight and guidance, ensuring the highest quality technical support and exceptional customer experience in a dynamic data center environmen...
3 weeks ago
Senior Automation Engineer - Ansible
$104K - $166K *
Unlock the potential of automation by developing end-to-end solutions using Ansible, Python, and RESTful APIs. Collaborate with cross-functional teams to enhance operational efficiency and support a s...
1 week ago
$80K - $100K *
Join a dynamic team to manage complex projects, ensuring quality control and timely deliverables while coordinating with engineers and stakeholders. Drive continuous improvement and provide analytical...
3 weeks ago
Senior Security Engineer and AI Security Architect - 991308 **Internal to Department Only**
$110K - $130K *
Elevate information security by leading architecture and engineering for detection, cloud security, and AI risk management. Drive enterprise-wide initiatives, establish standards, and mentor teams to...
1 month ago
Senior Analyst of Transformation
$95K - $115K *
Join a team that's driving transformative change through strategic analysis and execution. This high-visibility role collaborates with leadership to ensure progress on critical initiatives and enhance...
Reposted 1 week ago
Senior Remote Sensing Technician
$80K - $95K *
Champion aerial data accuracy by post-processing LiDAR and imagery. Collaborate with project leads to ensure quality deliverables and implement best practices for remote sensing projects across divers...
Reposted 6 days ago
$85K - $100K *
Shape the future of construction by leading project execution, managing teams, and ensuring quality standards are met on time and within budget. Collaborate with stakeholders to drive project success...
Today
$88K - $105K *
Join us in overseeing construction projects, ensuring timely completion, budget adherence, and quality standards while managing teams and stakeholders effectively. Play a key role in project schedulin...
Today
$100K - $120K *
Advance your career by managing complex construction projects, ensuring compliance with building codes, and leading teams in secure facility environments. This role emphasizes SCIF construction and ne...
Today
Sr Customer Support Manager/System Manager - QUEBEC, Canada
$90K - $110K *
Join a team that's dedicated to enhancing customer satisfaction through effective contract management, service delivery, and relationship building with Motorola Public Safety Customers, ensuring best...
3 weeks ago
ServiceNow PSDS Business Process Consultant (387)
$110K - $130K *
Pioneer innovative ServiceNow solutions for the public sector by guiding business process discovery, stakeholder engagement, and best practice implementation, ensuring alignment with client needs and...
3 weeks ago
Systems Engineer, Manager - Operations
$121K - $164K *
Champion a team of analysts to enhance enterprise infrastructure services, ensuring reliable support and operational excellence. Collaborate with cross-functional teams to align priorities and drive c...
Today
$78K - $98K *
Transform customer experiences by leading complex software implementations, ensuring seamless onboarding, testing, and launch activities. Leverage advanced product knowledge and project coordination s...
3 weeks ago
$90K - $110K *
Innovate your career by joining a dynamic team focused on transformative omnichannel engagement, creating impactful software solutions for the pharmaceutical sector, and enhancing HCP interactions thr...
3 weeks ago
$80K - $136K *
Empower pricing strategies by analyzing and processing requests, ensuring compliance and accuracy. Collaborate with cross-functional teams to optimize pricing decisions that enhance profitability and...
Today
Scientific Affairs Manager - PRIME Education
$95K - $115K *
Unlock potential by spearheading innovative educational programs and scientific content development. You'll leverage your expertise in grant writing and medical writing while collaborating with health...
Reposted 4 weeks ago
$142K - $178K *
Shape the future of technology storytelling by crafting compelling narratives that highlight innovation and AI. Collaborate with leaders to elevate Mercury's brand through integrated communications, e...
1 week ago
What does a Technical Support Specialist do?
A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.
What qualifications are common for Technical Support Specialist jobs?
Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.
Where do Technical Support Specialists work?
They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.
Can Technical Support Specialist jobs pay $100,000 or more?
Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.
What career paths can follow a Technical Support Specialist role?
Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.