Explore Technical Support Specialist Jobs

Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.

What Does a Technical Support Specialist Do?

Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.

Skills and Qualifications

Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.

Technical Support Career Opportunities

Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.

Find High-Paying Technical Support Specialist Jobs

Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$110K - $130K *

Drive your career with a Senior Program Analyst role focused on solving complex cross-functional challenges. Utilize analytical skills to enhance pricing, agreements, and program performance while col...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$95K *

Drive impactful solutions as a tech-savvy consultant, showcasing cloud-based fire and EMS software to public safety agencies. Collaborate with sales teams to tailor presentations, enhance customer eng...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$77K - $115K *

Join a team that's driving innovation in IT solutions by leveraging your expertise in systems analysis and functional design. Collaborate with cross-functional teams to enhance business processes and...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$94K - $157K *

Lead the charge in transforming data operations by executing complex ETL processes, ensuring data integrity, and facilitating seamless integrations within SAP environments to support enterprise-wide i...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $120K *

Unlock your potential as a Solutions Engineer, guiding sales teams with expert network security advice, conducting training sessions, and supporting customer needs while driving professional services...

United StatesRemote

Reposted 5 days ago

  •   Less than 5 years exp.  •   Information Technology

$160K - $190K *

Shape the future of global sales strategy by leading commercial efforts, driving revenue growth, and enhancing customer engagement across diverse market segments in a dynamic, collaborative environmen...

RemoteRemote

3 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$151K - $189K *

Engineer innovative virtualization solutions that enhance customer strategy and value. Collaborate in a dynamic environment, leading customer workshops as a subject-matter expert across VMware and Nut...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Serve as a key technical advisor, delivering product demos and custom solutions while supporting sales through technical expertise and architecture assessments to elevate customer engagement and satis...

Los Angeles, CARemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Empower a top-notch Remote Hands team by providing expert oversight and guidance, ensuring the highest quality technical support and exceptional customer experience in a dynamic data center environmen...

Houston, TXRemote

3 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$104K - $166K *

Unlock the potential of automation by developing end-to-end solutions using Ansible, Python, and RESTful APIs. Collaborate with cross-functional teams to enhance operational efficiency and support a s...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$80K - $100K *

Join a dynamic team to manage complex projects, ensuring quality control and timely deliverables while coordinating with engineers and stakeholders. Drive continuous improvement and provide analytical...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Elevate information security by leading architecture and engineering for detection, cloud security, and AI risk management. Drive enterprise-wide initiatives, establish standards, and mentor teams to...

RemoteRemote

1 month ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$95K - $115K *

Join a team that's driving transformative change through strategic analysis and execution. This high-visibility role collaborates with leadership to ensure progress on critical initiatives and enhance...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$80K - $95K *

Champion aerial data accuracy by post-processing LiDAR and imagery. Collaborate with project leads to ensure quality deliverables and implement best practices for remote sensing projects across divers...

Lansdale, PARemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$85K - $100K *

Shape the future of construction by leading project execution, managing teams, and ensuring quality standards are met on time and within budget. Collaborate with stakeholders to drive project success...

Texas, USRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$88K - $105K *

Join us in overseeing construction projects, ensuring timely completion, budget adherence, and quality standards while managing teams and stakeholders effectively. Play a key role in project schedulin...

Quanah, TXRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Advance your career by managing complex construction projects, ensuring compliance with building codes, and leading teams in secure facility environments. This role emphasizes SCIF construction and ne...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Join a team that's dedicated to enhancing customer satisfaction through effective contract management, service delivery, and relationship building with Motorola Public Safety Customers, ensuring best...

Quebec, CARemote

3 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Pioneer innovative ServiceNow solutions for the public sector by guiding business process discovery, stakeholder engagement, and best practice implementation, ensuring alignment with client needs and...

Arlington, VARemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$121K - $164K *

Champion a team of analysts to enhance enterprise infrastructure services, ensuring reliable support and operational excellence. Collaborate with cross-functional teams to align priorities and drive c...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Healthcare

$78K - $98K *

Transform customer experiences by leading complex software implementations, ensuring seamless onboarding, testing, and launch activities. Leverage advanced product knowledge and project coordination s...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $110K *

Innovate your career by joining a dynamic team focused on transformative omnichannel engagement, creating impactful software solutions for the pharmaceutical sector, and enhancing HCP interactions thr...

Pennsylvania, USRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $136K *

Empower pricing strategies by analyzing and processing requests, ensuring compliance and accuracy. Collaborate with cross-functional teams to optimize pricing decisions that enhance profitability and...

Minnesota, USRemote

Today

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Unlock potential by spearheading innovative educational programs and scientific content development. You'll leverage your expertise in grant writing and medical writing while collaborating with health...

Florida, USRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Media

$142K - $178K *

Shape the future of technology storytelling by crafting compelling narratives that highlight innovation and AI. Collaborate with leaders to elevate Mercury's brand through integrated communications, e...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Technical Support Specialist do?question toggle

    A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.

  • What qualifications are common for Technical Support Specialist jobs?question toggle

    Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.

  • Where do Technical Support Specialists work?question toggle

    They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.

  • Can Technical Support Specialist jobs pay $100,000 or more?question toggle

    Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.

  • What career paths can follow a Technical Support Specialist role?question toggle

    Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.