Explore Technical Support Specialist Jobs

Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.

What Does a Technical Support Specialist Do?

Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.

Skills and Qualifications

Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.

Technical Support Career Opportunities

Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.

Find High-Paying Technical Support Specialist Jobs

Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.

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$90K - $115K *

Lead the execution and optimization of email and SMS marketing channels, enhancing performance and compliance. Own end-to-end processes, from creative testing to analytics, while collaborating cross-f...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$150K - $180K *

Empower Data and AI Leaders by providing expert technical counsel, optimizing decision-making, and enhancing client success through tailored strategies and proactive thought leadership in a dynamic, c...

CanadaRemote

3 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$100K - $120K *

Join a team that's dedicated to providing exceptional technical support and maintaining robust IT infrastructure. Collaborate with IT professionals to enhance system performance and ensure seamless op...

Texas, USRemote

Today

  •   Less than 5 years exp.  •   Technical Services

$142K - $180K *

Lead the delivery of innovative healthcare solutions, managing teams and projects from design to deployment. Ensure adherence to stakeholder goals while fostering collaboration and optimizing performa...

Cary, NCRemote

2 days ago

  •   11 - 15 years exp.  •   Business Services

$95K - $135K *

Optimize business operations by providing strategic project support to senior leadership, enhancing recruitment processes, and analyzing market data to drive informed decision-making and improve captu...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Business Services

$80K - $100K *

Transform complex network systems by leading design, implementation, and support efforts. Collaborate with diverse teams to enhance telecommunications infrastructures and ensure compliance with cybers...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$110K - $160K *

Lead day-to-day reliability for our SRE-DevOps team, ensuring production AWS environments are secure and well-documented. Collaborate on automation, incident response, and compliance while working ind...

CanadaRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$72K - $130K *

Shape operational success as you coordinate end-to-end mailing programs for provider and member notifications, ensuring compliance, quality, and efficiency in production processes while managing vendo...

Minneapolis, MNRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Healthcare

$98K - $120K *

Elevate your career by facilitating Agile delivery and driving AI initiatives. Collaborate with cross-functional teams to implement cutting-edge technology pilots, ensuring stakeholder engagement and...

Washington, DCRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$114K - $252K *

Transform national security oversight by leading AI engineering initiatives that enhance investigative and audit operations within government settings, leveraging enterprise AI solutions to shape stra...

United StatesRemote

4 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$90K - $110K *

Drive security governance and risk management initiatives, ensuring compliance with standards and frameworks. Collaborate with stakeholders to assess risks, document findings, and enhance security pol...

Richmond, KYRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Grow your career with a dynamic role focused on sales and market development in the Life Sciences sector, utilizing your expertise in automated liquid handling. Collaborate with teams to build relatio...

Houston, TXRemote

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$170K - $230K *

Engineer scalable AI platforms to identify and address vulnerabilities in production code. Collaborate closely with security and product teams to enhance application security through automated workflo...

Florida, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Champion complex network installation projects by leading teams, mentoring technicians, and ensuring high-quality service delivery. Collaborate with project managers and customers to meet objectives w...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$160K - $200K *

Join a team that's shaping the future of program management by leveraging your software systems engineering expertise and product ownership skills to drive innovative solutions in a cloud-native envir...

Virginia, USRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Join a team that's shaping the future of program management solutions. Leverage your software systems engineering expertise and product ownership skills to drive innovation and deliver high-quality, c...

Virginia, USRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$93K - $126K *

Join us to support state child support systems modernization initiatives, ensuring compliance with federal requirements and enhancing operational efficiency through effective project management and an...

United StatesRemote

5 days ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Join us to provide expert application support for cutting-edge separation technologies. Engage with customers throughout their journey, ensuring successful implementation and adoption while collaborat...

RemoteRemote

6 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$155K - $287K *

Transform enterprise technology sales by driving digital transformation strategies. Collaborate with C-suite executives to modernize legacy systems and implement AI solutions, focusing on Banking, Fin...

Bridgewater, NJRemote

Reposted yesterday

  •   11 - 15 years exp.  •   Technical Services

$72K - $120K *

Join a team that's dedicated to enhancing cyber security infrastructure. As a Security Engineer I, you'll administer security services, conduct audits, and collaborate with analysts to protect against...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Healthcare

$127K - $206K *

Empower customer success by leading strategic service delivery for major accounts. Drive adoption of security solutions, collaborate with C-suite leaders, and manage the entire services lifecycle to m...

Texas, USRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$170K - $243K *

Unlock potential by leading AI infrastructure planning and network architecture. Collaborate with clients to design scalable solutions for high-performance computing and AI workloads, ensuring optimal...

RemoteRemote

Reposted 3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$135K - $190K *

Join a dynamic team to shape the future of cybersecurity solutions across the Americas. As a Senior Solution Engineer, you'll engage deeply with clients, deliver tailored demonstrations, and lead tech...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $189K *

Manage the design, construction, and maintenance of cloud infrastructure for a federal HCM modernization initiative, ensuring secure, reliable environments and automating deployment processes across m...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$160K - $190K *

Lead the charge in driving new business growth across complex technology solutions. Empower senior client relationships and oversee the complete sales lifecycle, leveraging expertise to navigate and n...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Technical Support Specialist do?question toggle

    A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.

  • What qualifications are common for Technical Support Specialist jobs?question toggle

    Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.

  • Where do Technical Support Specialists work?question toggle

    They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.

  • Can Technical Support Specialist jobs pay $100,000 or more?question toggle

    Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.

  • What career paths can follow a Technical Support Specialist role?question toggle

    Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.